CV, Ghana Based Customer Service Professional Targeting Europe Or ME
Seeking a customer service position where I can maximize my people oriented experience, communication and problem solving skills.
Tema, Ghana - View on map
GHANA
, HR and Recruitment
english
Anywhere
Objective
To obtain a customer service position at your company where i can maximize my people oriented experience, communication skills and my problem analysis and problem solving in your company.
Experience Summary
• Help desk or call centers
• Customer service, customer facing
• Interpretational skills, phone techniques
• Interpersonal skills
• Data entry
Experience Details
Company: GHANA PROTEIN COMPANY LIMITED.
Customer service representative/ receptionist
• Keep records of current customers interactions and actions taken including enquiries, comments etc
• Supplied customers with written responses and information and followed up on customers communications
• Greets customers and introduces him/herself to establish rapport.
• Inform customers of the action(s) taken to meet their needs.
• Ensure customers are satisfied with the actions taken before closing the call.
• Follows up as required after calls to execute agreed upon
• Investigate and solve issues relating to customers.
• Maintain excellent communication with coworkers and supervisors.
• Build excellent rapport with consumers
Company: GHANA SPECIALTIES LIMITED.
Customer Service/ Receptionist
• Contact customers as part of the after sales policy of the company and inquire about any problems that they may be facing
• quickly and effectively solves customer problems.
• identifies the specific information needed to clarify the problem or situation.
• asks customers discovery questions to fully understand their needs and issues.
• asks supervisor or coworkers questions to increase knowledge of products, technical requirements, policies etc
• Handle incoming calls from customers and provide information about products and services of the company
• Call customers to assist them with problems regarding merchandize they may have purchased from the company
Company: ARMANDI CONSTRUCTION GHANA.
Store keeper
• Maintain positive relationships with suppliers and ensure timely and accurate delivery of products and parts.
• ensure all supply areas and shipments are conducted in a highly professional manner and adhere to naval standards and professional ethics.
• Keep record all receiving and inspecting documentation.
• Made arrangements and placed orders for new stock and supplies whenever necessary.
• Responsible for upkeep of various appropriate records of materials received
Education & Qualifications
ALISON: Diploma in Customer Service
OLAMS SENIOR SECONDARY SCHOOL: West African Certificate, Ghana
ST. MARGARET JUNIOR SECONDARY SCHOOL- Basic Education Certificate, Ghana
OSHATRAIN ACADEMY: Introduction To Safety Managements, Effective Accident Investigation
Skills
• track record of using tact when handling customers
• self-presentation and positive attitude
• exceptional organizational skills and adaptability
• savvy with modern technologies
• flexibility to work in an ever-changing environment
• excellent follow-up and after-sales service skills
IT Knowledge
• Microsoft Office ( word, PowerPoint, outlook, etc)
• coral draw
• Internet
References
Available on request