CV, General Manager In Motor Trade Looking Worldwide

Available

Serial No: 36058

Job Seeker Location

×

Close

Skills keywords: aftersales service manager, amp; warranty departments, hands on, parts, service, technical, technical instruction, vehicle specialist

Short Bio:

I am a healthy man, with a youthful & energetic outlook in life & business, with an excellent understanding of the motor trade.
Committed to service to ensure that the facilities comply to the highest standards.
Committed to team working.
I have immense knowledge of how the vehicles & service departments operate & understand the customer requirements.
Knowledge of Business KPI & SLA usage Tools.
Using my administration & management skills to administer cost cutting factors where appropriate.

Current location:  petaling jaya. - View on map

Nationality: BRITISH

Preferred Sector of Employment:  General Management, Manufacturing and Operations, Transport and Logistics

Spoken languages: English & Arabic

Location I am interested in working: Anywhere

Professional Experience

Malaysia: February 2014 till July 2015
Weststar Group.

Safz Auto. General Manager for Technical, After Sales Service & Parts Purchase.

Inspect all New & Used vehicles that Enter our Showrooms, explaining the Problem data sheets to CEO.

Schedule for vehicles to be repaired – Serviced – Paint & Body & Interior re-furbishment including full Custom Valet of vehicles.

Customer delivery & Hand-over inclusive of instruction on vehicle usage.

Purchase of Parts for any Major repairs to these vehicles, & also to arrange 3rd party Warranty program.

Malaysia: October 2009 Till February 2014.
Weststar Group.

General Manager for; Technical, After Sales Service, Bodyshop & Parts, Asia & Middle East Regions.

Managing our Maxus Dealership with yearly financial plans for the Service, Fleet & Parts Departments.

Responsible for arranging Technical Training for the Service department, & for the Thirty Four, 3S Service Dealers in our network, ensuring Maximum CI for us, & our Network of Service Dealers, Providing essential motivational training, & monitoring Service staff performance to increased the work output & profitability.

Providing Service Contracts & Parts requirements for the Malaysian Ministry & Government departments.

Consultant in Malaysia, for the New China Group Maxus owners, with CKD production & New models.

A Member of the Weststar Group Committee.

Malaysia: January 2007
Weststar Group.

Weststar LDV & Distributors Sdn. Bhd. Part of the Weststar Group of Companies.

Sole importer, Builder of SKD & CBU LDV Maxus vehicles in Malaysia.

Holding the Build & Export license for the entire Asian & Middle East Regions.

Responsible for the set up of the new Import & Dealerships as General Manager, Technical Services & Consultant with LDV UK. Weststar Group.

Managing the imports of CBU Maxus vehicles, & SKD New vehicle Build Parts in Pekan Kuantan, Overseeing the P.D/I Centre, Body & Paint shop & Workshop in Port Klang & Kuala Lumpur.

Malaysia: August 2002
Weststar Group.

Weststar Motorsport Sdn. Bhd. ( Importer) Weststar Auto. Sdn. Bhd. ( Honda ) GoSmartstar Auto. Sdn. Bhd. ( Smart Car ) Global Komitted.Sdn. Bhd ( Ford ) Auto Pacific Star Auto Sdn. Bhd. ( Chevrolet ).

Sole importer for all CBU vehicles & Sales, on to the Dealer Franchises in Malaysia.

Responsible for the set up of the new Dealership operations for After Sales Service, as Group Technical and Parts Manager. Managing the import of the CBU vehicles with over 20 local staff & more than 30 Sublet personnel into the P.D.I Centre, & Bodyshop, providing the distribution of the selected vehicles to the Franchise Dealers in Malaysia. Handling of the Special vehicles & Parts imported from the UK & Australia. Hummer,BWM, Honda.

By increasing our After Sales Service staff, & with the additional internal training I provided, & monitoring Service staff performance, I was able to ensured improved Dealer & Customer satisfaction, & the Highest CI possible. Providing essential motivational training to increased the output & profitability over the years.

Malaysia: January- August 2002
Self employed.

Freelanced, Sales of luxury car Parts from UK & Europe and re-exported to clients in Asia.

Partnership in repairing of Luxury cars.

Malaysia: 1997 –  December 2001.
Next Car. Sdn.bhd. Agents for Rolls – Royce & Bentley Motor Cars, Ferrari & Maserati.

Responsible for the set up & operations of the new Dealership as Service-Technical and Parts Manager.

Setting up an internal training Centre for 12 Service & parts Staff, & monitoring Service staff performance increasing Profit by up to 40% over the first 2 years & ensuring that the 3 Dealerships stabled under 1 roof, keeping their CI to the highest standards.

Malaysia: 1996.
Ferrari (M). Sdn.bhd. Agents for Ferrari Motor Cars. As Service Technical and Parts Manager in a 3 S, Dealership.

In 1 year,due to internal training of Service staff, & the expansion, by use of additional garage space & monitoring Service staff performance, the Service department had doubled its profit from the year before. Ensuring that Dealer CI was clearly adhered to in our Workshop & the Sublet Bodyshop.

Singapore: 1995
Hong Seh Motors. Pte. Ltd. Agents for Ferrari & Lamborghini.

Re-Joined as Technical Manager & to assist in the Ferrari Challenge race season. Keeping the budget control for each race to a minimum by purchase control & the acceptable use of Sponsorship funds.

Brunei: 1994
Motor Raya Hidup. (b). Agents for Rolls-Royce & Bentley Motor Cars and Ferrari. Initiated & operated the new Dealership as Service Technical and Parts Manager, producing above average profit in this small but elite 3 S Dealership.

Singapore: 1993
Hong Seh Motors. Pte.Ltd. Agents for Ferrari & Lamborghini. Appointed as Technical Manager in a 3 S dealership, to revise and assist the turnaround in profits in the new workshop program.

Abu Dhabi, UAE: 15th January 1993
U.T.S Kent Ltd. Engineers and Contractors Abu-Dhabi UAE. Appointed as Maintenance Manager, responsible for maintaining an acceptable Service for their transport and plant equipment, including location and recall of machinery and equipments in the Oil fields, All with-in the budget provided & in good time.

Dubai,  UAE:  1st April 1991
Al-Habtoor Motors. Agents for Rolls-Royce & Bentley Motor Cars, Aston Martin Lagonda, Mitsubishi Motors, Cars – Bus & Truck, and also Saab Motor Cars.

Appointed as Group Service Manager responsible for 60 Staff members, in Nine 3 S, Service outlets & Bodyshops, covering all the territories in the U.A.E, including a P.D.I Center based at the Jebal-Ali free zone port. Implementing Training Schedules internally & abroad & monitoring Service staff performance. Ensuring an increase of 40% in profits through the yearly budgets & early Warranty submissions that I received from my 3 Service Managers.

Dubai, U.A.E: 12th January 1986
Al-Habtoor Motors. (Group of Companies) Royal Cars, Elite Motors, Abu-Dhabi.
Agents for Rolls-Royce & Bentley Motor Cars, Aston Martin Lagonda, Mitsubishi Motors, Cars – Bus & Truck.

Appointed as Service & Parts Manager. Supervising 16 staff in Al-Ain and Abu-Dhabi in Two 3 S service operation with Bodyshops. Sales,Service & Parts Profit increased by over 60% in the first 2 years through yearly budget controls & monitoring Service staff performance & in early Warranty submissions.

Saudi Arabia: June 1985
Saudi Arabian Markets. Reintroduced to (Universal Motors) Riyadh.

Appointed as Service Manager, supervising the Parts Department. I continued my employment with the company until my contract expired. Maintaining the Service Department profits & monitoring Service staff performance within updated budgets that I had implemented. I departed for the UK in December 1985.

England: December 1984 – June 1985
For six months I freelanced my services in the UK.

Saudi Arabia: Al-Khobar: November 1983.
Saudi Arabian Markets. Agents for: Rolls-Royce & Bentley Motor Cars, Aston Martin Lagonda, and Alfa Romeo.

Appointed as Service & parts Manager for a 2 S Service & Parts department. Producing above average profit in this small but elite 3 S Dealership. I continued my employment with the company until my contract in Al-Khobar expired.

Saudi Arabia: Riyadh: April 1982
Jeddah. Transferred to assist the Group Service Manager while a new 2 S Service/Parts operation was being constructed in Al-Khobar. Retaining profits, up by 15% through budget control & early Warranty submissions.

Saudi Arabia: January 1981.
Riyadh. Appointed as Service Manager, supervising the parts department.

Service & Parts profit increased by over 100% in the first year with the arrangement of Local training for the 2 local Receptionists, 10 Service Technicians & 3 Parts personnel.

Saudi Arabian Markets. Riyadh: June 1980.
Riyadh. Progressed to the designation of Foreman. Handling 8 Technicians, customer concerns & Warranty issues & submissions.

Saudi Arabia: Riyadh: February 1980.
Riyadh. Position taken as Leading Technician for 6 other Technicians.

England: September 10th 1979.
Saudi Arabian Markets (Group of Companies). Kingdom of Saudi Arabia.

Essential training at the Rolls-Royce Bentley Motor Car factory, in Crewe and Hythe Road, additional training at the Aston Martin Lagonda factory in Newport Pagnell. Attended numerous Management Seminars and Hands-on Training with, Rolls-Royce, Bentley and Aston Martin Lagonda.

Surrey, England: May 1971 – 1979
Shepperton Autoway Centre. (Agents for: B.M.W and Nissan Motors)

9 years experience from an apprentice, through to Lead Technician.

The last two years were spent developing Turbo Injection Systems, in conjunction with Jan Speed Engineering, for the high end performance motor cars.

Awards & Certications

Jointly presented with: After Sales Award for 1991 in Dubai.

Presented with : Service Manager of the Year Award 1988, by Rolls-Royce & Bentley Motor Cars Regional Manager.

Presented with : Personal Excellence Award in 1987 By Managing Director. Malaysia.

Attending numerous; New Model seminars, Motor Shows & Factory Training & visits in the Uk & China.

Singapore – Brunei – Malaysia:.

Hong Seh Motors – Motor Raya Hidup – Ferrari (M) – Next Car.

Attended numerous management seminars and hands-on training in Italy, and the UK, during my employment which concluded after Seven years:

Advanced driving course at Fiorano test track Italy.

Intermediate driving course at the Fiorano test track Italy.

Engine-gear box rebuild-A.B.S-Air bag-Traction control-All technical updates.

Dubai – Abu-Dhabi:.

Al-Habtoor Motors – Royal Cars – Elite Motors.

Attended numerous management seminars and hands-on training in Switzerland, Japan, Cyprus & the UK, during my employment, which concluded after Seven years.

Production / Model year Updates-A.B.S.-Traction control-Electronics- Engine Management. Saudi Arabia.

Attended numerous management seminars and hands-on training in Switzerland, & the UK, during my employment which lasted Six years. Hydraulics-automatic g/box -Engine-overhaul England. Shepperton Autoway Centre.

Engine-automatic g/box rebuilds.

Lead mechanic. 2 Years

Mechanic. 4 Years

Apprentice. 3 Years

Attended numerous Mechanical / Electrical Training & Technical College courses in the UK during my employment which lasted 9 years.

Attended light vehicle mechanics (City & Guilds)