I am a positive and enthusiastic individual.I always strive to achieve the highest standard possible at any given task.I work effectively both as team member and independently.I also have the ability and experience to provide excellent customer service.
Desired job: Front office department, sales department
-Good communication skills –exceptional listener and communicator who effectively conveys information verbally and in writing
– Flexible team player who thrives in environments requiring ability to effectively prioritize and resolve multiple tasks
-Excellent service skills establishing ongoing relationships with customers
-Ability to adapt to change positively in response to changing circumstances
-Proeficient with Microsoft Word,Excel and Power Point.I am very comfortable using computers and I am confident in my ability to learn any new program quickly
-Flexible,punctual and reliable
2009 – British Academy of Business and Comunications – Bucharest
2008 -Management and Business Administration – Bucharest
2001_2005 -University Low of Bucharest – Spiru Haret
2003 -Certificate of Linguistic Skills
1998 -Centre for Training in Information Technology Softexpress
Fluent speaker of English
Understand and able to speak Spanish and French
January – present – Procurment Inspector – County Council,Brasov
May 2014 – January 2015 – Supervisor at HOLIDAY INN –
October 2013 – May 2014 – Hostess at KATTARA LTD –
January – October 2013 – Supervisor at LEBAN EAT LTD –
Responsabilities – Office services
– Greeting customers
– Taking orders on the phone and booking tables for customers
– Delivers and managing time for drivers
– Set up the orders for supliers
– Helping new staff to adapt to work
– Cash operations and closing the till at the end of the shift
– Dividing the tips between staff
– Making sure everything is clean and up to date
June 2004-December 2012 – Customer Service Officer BANCPOST SA –Romania
– Provide financial counseling to clients
– Complete transactions for clients as issuing checks and money order
– Money transfer,deposits,withdrowds
– Process loan payments and sell savings bonds
– Keep Automated Teller Machines stocked with cash and deposit envelopes
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