I have over 10 years of customer service experience. I have gained this experience through Hospitality and Travel, Retail, Administration and Marketing. I am Computer Literate. I would describe my personality as bubbly out going and honest. I have worked in Childcare and as a Lifeguard, I have my First Aid and Swimming Teacher qualification. I am educated to a third degree.
AD Surveyors Ltd – Admin/Marketing Assistant
March 2013 – February 2014
Marketing online, social networking, Advertise business, Follow up on leads. Proof read and type documents for other staff. Promote Website. Answer telephone, record messages and make appointments. Organise meetings and complete all general office duties.
Mexx Ltd – Sales Assistant
July 11 – Closed on 30 Sept
Provide and assist all customers, Other duties included opening and closing of shop, manage deliveries and merchandise new stock on to shop floor, Operate Tills, Complete daily paperwork. Meet Targets, Merchandise mannequins, shop etc and work with the store to promote offers and maximise sales.
Hallett Retail – Concession Manager
July 2009 – August 2010
My role as concession manager was to provide the highest standard of customer service in the shop. I managed deliveries, merchandise stock and maximise sales for each clothing brand. I looked after the Makeup and Jewellery stands in the concession, they too were replenished and merchandised daily to maximise sales. Meet targets, complete weekly paperwork. Manage staff/rota etc.
Thomas Cook – Travel Consultant
December 2007 – July2009
Booked holidays for new and existing customers in store and over the phone, dealt with holiday queries from customers, i.e. bookings/complaints/foreign exchange, update customer files. I had a weekly target to meet. Admin duties included answering the telephone, faxing, checking tickets, cash handling, foreign exchange and open and closing duties.
J-1 Training Visa in Hospitality and Management
April 2005 -January 2007
Worked and trained in America for 18 months, in that time I learned how to up sell selected food and beverages. Lived in Boston from April 2003 to January 2005.
John Kane and Company – Admin Assistant
October 2000-Jan 2003
Support the office Manager; assist with general Admin duties, input invoices on the computer and print out weekly statements, typing, updating files, answering telephone, dealing with any queries the customer may have, maintaining a clean office environment, dealing with customers in the office and on the telephone, and help with the daily running of the office.
Hobbies/Interests and Experience
My main interests are reading novels, travelling and music. I am Computer Literate and have 10 years of experience in customer service.
RLSS Lifeguarding Qualification
Level 1&2 STA Swimming Teacher Qualification.
Belfast Institute of Further and Higher Education
H.N.D Business Management
Magherafelt Institute of Further Education
N.V.Q. Level 2 Business Administration
Certificate Level 2 Business Administration
Diploma Level 3 Business Administration
St.Pius X High School Magherafelt
Maths Double award Science
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