A highly motivated IT Professional with valuable experience of working in challenging environments both UK and overseas. Has lots of experience in dealing with customers in person, phone or computer. Hands on experience managing and maintaining servers and desktops throughout the LAN /WAN with a capable understanding of troubleshooting methods to identify connectivity issues within a network. Proficient knowledge of upgrading/building PC's from XP/Vista to Windows 7.
Education And Qualifications
• Microsoft Certified Solutions Associate: Windows 7
• Microsoft Certified Technology Specialist: Windows 7 Configuration
• BCS Certificate in IT User Skills (ECDL Extra) (2012) Level 2
• Diploma Games Designing TIGA 2011 – 2014+ (Ongoing)
• IGCSE English Language (2006) Grade B
• GCSE English Literature (1999) Grade C
• IGCSE Physics (2009) Grade C
• GCSE Maths (2000) Grade C
• NVQ Distribution Warehousing & Storage Operations (2003) Level 2
• Foundation Leisure & Tourism (1999) GNVQ
CERCO I.T Recruitment (Aug 14)
Successfully completed a course in Computer Systems & Network Support
Course involved practical and theory tests in the following topics:-
• PC Maintenance.
• Computer Architecture.
• Windows Operating Systems.
• Data Communications
• Fault Finding.
• Customer Care.
JBC Training Ltd (Jan 14 – Mar 14)
Upgrading/building/installing PC’s from Windows XP to Windows 7.
Networking and configuring LAN, WAN, WLANS, TCP/IP, DNS, DHCP, APIPA.
Installing and configuring printers to connect across the network.
Hands on experience of using various applications and software such as Active Directory, Windows 98 – Windows 8, Microsoft office 2003-2013, Mac OS- Mac OS X, Hyper- V, Windows XP mode, Windows 7 Client, Windows server 2008.
A good understanding of VMWare, Firewalls, Routers and VPN’s.
RAF Coningsby (2009 – 2014)
Responsible for dealing with customers regarding ordering of equipment and contacting companies to chase up queries. Various I.T hardware/software was used on a daily basis for most jobs. Rollout tasks from Win XP/Vista to Win 7 and to effectively migrate data in accordance with security measures.
Working with customers via telephone, E-Mails and in-person.
Daily checks and updates using various Microsoft applications.
Investigating the whereabouts of missing equipment using various databases and communication methods which resulted in recovering large amounts of money.
Deployed to Kandahar working in a large team under stressful conditions and on call-out at any time. Tasks involved were to help perform roll-out procedures to get desktop computers from Windows XP to Windows 7. This involved migrating sensitive data using Windows Easy Transfer and USMT.
Taught soldiers how to do tasks in the form of PowerPoint.
RAF Wittering (2003-2009)
Dealt with network printer installation/configuration and troubleshooting tasks. Ordering mechanical equipment using I.T systems and via telephone. Mentoring soldiers with how to follow procedures.
Worked in various environments using Microsoft applications and a system called VITAL which stored, tracked and monitored the movement of various equipment.
Mentoring new soldiers on daily routine jobs which involved using procedures to store, locate and order various mechanical equipment.
Deployed to Kandahar working with the Royal Air Force and Army. Tasks involved were dealing with a vast amount of technicians in ordering various mechanical parts by computer applications and phone calls. Installed and configured the network printer and dealt with any troubleshooting problems.
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