CV, Experienced technical writer looking for work

Concentrix deputed to VMware

June 2014 to Dec 2015

Technical Writer

July 2013 to June 2014

Consultant

Primus/Randstad deputed to Oracle

Feb 2013 to July 2013

Technical Writer

Nov 2009 to Jan 2011

Content Quality Associate

May 2008 to Oct 2009

HR

• Developed Troubleshooting, Informational and How to articles, user manuals and release notes for software products.
• Write online help, installation guides, user guides, system administration guides and other documents as required.
• Ensured that the documents are consistent with VMware style guidelines and use VMware templates.
• Collaborated with Authors and Knowledge Champions to determine necessary content updates.
• Collaborated with Production Support and development staff to collect and interpret technical information.
• Maintained document repository.
• Used existing templates to follow structure in documentation.

• Developed user manuals, release notes and training guides for software products.
• Wrote hardware and software documentation for client’s products and technologies.
• Collaborated with subject matter experts to determine necessary content updates.
• Gathered information for documentation by studying functional specifications (FS), working with product and interacting with cross functional teams.
• Collaborated with Production Support and development staff to collect and interpret technical information.
• Distil relevant information and present that information in an easy to understand format using text, screen shots, photographs, drawings, sketches, diagrams and charts.
• Contributed to and communicate documentation standards and provide training where required.
• Worked in a team environment and ensure all people in the project delivered in a timely manner.

• Developed / updated documents and CBT’s as per requirement of the process owner.
• Developed process certifications/assessments as per requirement of the process team.
• Interacted with OU (Oracle University) team for content upload.
• Worked closely with the Documentation Controller to handle check-out requests of the Desk Manual repository.
• Received reviews at each stage and fixing them.
• Maintained the GFIC web page.
• Provided training to peers.
• Provided documentation support for automated projects.

• Created product training using UPK.
• Interacted with design and development team to create a release note.
• Ensure quality and timely delivery of e-book editing, Proof reading and quality check and other work that is assigned.
• Worked on special testing projects on a need basis.
• Used software tools for editing QA, workflow and data capture on a daily basis.

• Performed peer reviews and fixes.

• Sourced suitable candidates as per the requirements of the company.
• Reviewed proprietary database and contact potential candidates and key industry sources.
• Thorough screening and short-listing of the resumes and submit initial slate of candidates to the Manager.
• Coordinated with the technical team for technical interview.
• Built vendor relationships for quick and better results for obtaining the right profiles at the right moment.
• Experienced in offer negotiation, sending e-offer, on boarding of the candidates and induction.
• Optimum utilization of posting the requirements on various job sites including most of the free sites for early submissions.