Experienced, multi-skilled Support Engineer

Available

Serial No: 14495

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Skills keywords: html, Java, joomla), networking, visual basic.net, web application (php

Short Bio:

A multi skilled, extremely hard working and highly self motivated Support Engineer currently studying for CCNA. Is committed to delivering multiple / complex IT projects within set timeframes, budgets and to a high professional standard. Works well on own initiative with a high level of self responsibility and plays a key role within a successful and productive team.

Current location:  Harare Province, Zimbabwe - View on map

Nationality: Zimbabwean

Preferred Sector of Employment:  IT and Technology

Spoken languages: english, Ndebele, Shona

Location I am interested in working: Anywhere

Career Summary

Aug 2013 – to date SUPPORT ENGINEER, Etel Solutions

• Personally responsible for the provision of 1st line technical support through a variety of mediums, including telephone, email and remotely

• Dealing with project design and management, ensuring the delivery of all projects within set timeframes, budgets and to a high professional standard

• Undertaking data administration, analysis and gathering in addition to supporting users in the use of computer equipment and software systems through the provision of valuable training and advice

• Resolving hardware and software problems in a prompt and knowledgeable manner, escalating the same when required

• Additional activities include network configuration and troubleshooting in Windows and Linux servers, Elastix, Free PBX and asterisk SIP server management / configuration

Sep 2012 – Jun 2013 SUPPORT ENGINEER, Allgent Communications

• Monitoring network activities and IPPBX through network management software in addition to configuring IP –PBX and configuring / maintaining IP Phone

• Providing user training and support on VolP Products, ensuring the efficient transfer of knowledge at all times

• Maintaining and managing a LAN network as well as Open Source CRM and ERP System Administration

Jun 2010 – Aug 2012 SUPPORT ENGINEER, Microcom Technologies

• Fully accountable for the design, staging, configuration, implementation and support for VoIP installations

• Dealing with network analysis, design and support as well as technical and application support and web / software application design

Sep 2008 – Jul 2009 PROFESSIONAL INTERNSHIP, Active Technologies

• Gaining valuable experience in a variety of technical areas, including networking, designing web and software applications, Windows System support and data back up, network support, database management and IT security implementation

Technical Expertise

• Web Application (Php, Html, Joomla)
• Java, Visual Basic.Net
• Linux Server Administration / Security
• LAN Switching / Routing Protocols
• Networking

Professional Development

• Certificate in PC Installation / Maintenance
• CCNA (Cisco Certified Network Associate)

Education

Bachelor of Science Honours Degree in Information Systems 2010