CV, Experienced Networks And IT Support Targeting Europe

I am currently available for work
Serial No: 5664
(25/02/1972, male)
Skills keywords: CCNA, desktop support, networking, system administration, training
Current location: Northern Ireland, United Kingdom - View on map

January 2013 to Present:  Atlas Communications – ICT Support Engineer.

Installation, repair and maintenance of networking, IT and VOIP systems

Supporting a diverse user base of analog and IP telephony across Ireland, I have been able to learn new skills such as analogue telephony as well as develop my knowledge of networking, and have recently achieved CCNA certification

  • Problem solving skills
  • Networking – current valid Cisco CCNA certification
  • Voice and Video over IP systems
  • Exposure to analogue telephony systems
June 2012 to January 2013:  - CitiBank – Trade Floor IT Support

Providing IT support to the trade floor of a multinational bank

Providing 1st and 2nd line support to stock market traders based in London, New York and Hong Kong. I have enjoyed joining this large IT support team and am glad to use my problem-solving skills again. The main points of working for CitiBank are:
  • Immediate break-fix
  • Learning complex IT Trade floor systems
  • Working in a high pressure environment providing support to demanding users
The technologies that I support at CitiBank are:
  • Desktop systems
  • MS Office as well as trading systems
  • Maintaining Active Directory
  • Exposure to mobile computing, remote access and telephony
June 2010 to June 2012: - – Sole Trader

Trading in refurbished PCs

I run a small business buying ex-corporate IT equipment, refurbishing and reselling it to home and small business users. I have developed many skills such as financial control, seeing opportunities and developing business relationships while running a small business and I feel that has broadened my abilities in the following areas:
  • Self-reliance and adaptability
  • Gained valuable business awareness
  • Versatile and all-round problem solving skills
  • Familiarity with wide range of desktop hardware and software
February 2008 to June 2010: - Western Health and Social Care Trust – Technical Support Officer

Member of the technical support team for 4000 Health Service staff.

Providing desktop and server support on a range of hardware, software and networking across multiple sites to users with vastly different technical levels. Most of my time was spent supporting an acute hospital where timely and accurate IT response was critically important.

Main duties include:
  • Providing hardware and software support, both remotely and on-site
  • Quickly and accurately diagnosing problems
  • Finding and implementing appropriate technical solutions
  • Contributing to long term strategy of continuous fault prevention
Main technologies supported:
  • Desktops and laptops – Win2K, XP,Vista, 7
  • MS Office 2000, 2003,2007
  • Email, exchange sever, Active Directory
  • LAN/WAN and Citrix
September 2001 to January 2008: - Trial Systems – Support Manager

Responsible for a small technical support team in a CAD software company.

Trial Systems’ Support covers all of Ireland with a user base of around 400 systems.  Support is provided to all customer’s IT equipment ranging from Windows 95 to Windows Vista, networking, printers, servers as well as application support, both our own software as well as third-party.  This is provided both on-site and remotely. In addition, I provided all of Trial Systems’ training courses throughout Ireland.

Main duties include:
  • Providing training courses
  • Providing hardware and software support
  • Building and maintaining customer relationships
Main technologies supported:
  • Desktops and laptops – Win2K, XP,Vista
  • Support and maintenance of large-format printers
  • CAD software support and feedback to development team
  • Remote support of users all over Ireland
September 1998 to September 2001: - Only Solutions – Support Technician

Team member in a technical support team for a hardware retailer

Main duties include:
  • Diagnosing and repairing faults
  • Upgrading older machines
  • Installing new machines
  • Providing training to new users
Main technologies supported:

  • Apple hardware and software support and maintenance
June 1996 to September 1998: - SX3 – Sales and Support Representative

Team member providing telephone based support and information about new products as well as assistance and support for current products.

Main technologies supported:

  • Windows desktop and software support
  • Apple desktop and software support
June 1994 to June 1996: - Stream International – Customer Service Representative

Help desk team member providing technical support for Compuserve, which was at the time the world’s largest ISP.

Main technologies supported:

  • IP and Internet and networking technologies

September 1991 to June 1994: 

Manchester Metropolitan University

HND Information Technology in Society

September 1989 to June 1991: 

Limavady College of Further Education

A-Levels in Computer Science (A) and Accountancy (B)

September 1983 to June 1988: 

Limavady Grammar School

9 GCSEs (grades A-C) including Mathematics (B), English (C) and Computer Science (B)

Other Experience
  • Fluent French speaker
  • Qualification in Teaching English as a Foreign Language
  • Clean Driving License
  • Current Cisco CCNA certification

Spoken languages: english, french
Location I am interested in working: Belgium, France, Netherlands, switzerland