CV, Experienced International Retail Manager seeks major challenge

I am currently available for work
Serial No: 12304

Skills keywords: category management, customer service, inventory management, retail store operations, sales data analysis, team management
Short Bio:

Retail Sales and operations professional with 15 years of Management experience holding an International Business Management Degree, Presently Working for a $5 billion Retail organization operating in 15 countries. I am looking to progress into a senior management position. I am therefore keen to find a new and suitably challenging role within a market- leading organization.

Current location: Makkah Province, Saudi Arabia - View on map
Nationality: Indian
Preferred Sector of Employment:  Retail Wholesale and Purchasing, General Management
Spoken languages: English and hindi
Location I am interested in working: Anywhere


Dec 13–Present Area Retail Manager

Landmark Group, Jeddah (Saudi Arabia)

▪ Supporting operations for 23 Centrepoint stores (Overall space of approximately 950,000 Square foot and sale in excess of $60 Million per Month)

▪ Ensuring operational efficiency of stores by continuous weekly, monthly monitoring and review at store and brand level

▪ Monitoring Like for Like growth for stores by ensuring increase in footfalls, conversion, Units per

Transaction (UPT) and Average Transaction Value (ATV)

▪ Studying market trends and competition moves to help organization take proactive steps in areas of promotions, product, pricing and positioning

▪ Monitoring Key Opex indicators to control cost

▪ Administering the operational efficiency at stores through SOP implementation and retail audits

▪ Monitoring cashier productivity across 23 Stores through items per transaction and Invoices per transaction

Selected Achievements:

▪ Given responsibility to handle entire region within 2 months of joining

▪ Stores improved in retail audits from 75% during FY12-13 to 88% in FY13-14 with 70% stores above 90% audit score

▪ Reduced average transaction time per customer from 6 minutes to 4 minutes

Business or sector Retail

Oct 09–Nov 13 Business Owner

MAP (Mobile and Accessories Point), Hyderabad (India) Managed 8 Multi brand Mobile and accessories Retail outlets

Oct 07–Sep 09 Regional Manager – State Head

Spice Retails Ltd., Hyderabad (India)

▪ Handled 45 stores with overall space of approximately 100,000 sqft. plus 3 Shop in Shop’s

(Average size of 500 sqft)

▪ In charge of overall P&L performance of the Region. Responsible for monthly/annual budgets and its delivery.

▪ Handled all functions of operations, marketing, business development, commercial, recruitment, training, supply chain, new projects & service for the region

▪ Enhanced the customer experience and operational efficiency in the Region/stores by identification of training needs and organized training for store staff

▪ Delivered sales target and profitability (positive EBIDTA) for the region and for product categories across stores by regular monitoring and conducting reviews with LFL growth of 38%.

▪ Recorded achievement of launching 8 new stores in one financial year

Selected Achievements:

▪ Holds the merit of being the first person in organization to bring the region in to profitability

▪ Reduced Operating Expenses by 40% in each store by transferring manpower cost to brands

▪ Trained store managers in working towards P&L of their stores

▪ Turned failing business into profitable one through Micro level P&L focus on stores

Business or sector Telecom Retail

Nov 06–Sep 07 Category Manager – State Operations

Reliance Retail, Hyderabad (India)

▪ Tracked category performance on a daily basis to achieve category targets

▪ Accountable for maximization of gross margin at state level

▪ Tracked market/competitor prices and made price changes accordingly to retain competitiveness

▪ Carried out comprehensive sales, stock & performance analysis and executed actions to capitalize on opportunities

▪ Planogram Optimization: Reviewed SKU wise product assortment mix at retail outlets

▪ Inventory Tracking: Monitored ageing inventory levels across all stores and initiated alerts/

reallocation/ changes to ensure lower levels of ageing stock inventory at respective retail outlets

▪ Maintain target fill rate of 80% in warehouse

▪ maintain target fill rate of 90% in stores

Business or sector Retail

May 03–Oct 06 Area Sales Manager

Reliance Communications, Hyderabad (India)

▪ Played a key role in identifying 16 locations for Reliance Web-worlds in AP Circle

▪ Identified, finalized and hired 12 franchisees for Web-worlds

▪ Handled whole gamut of activities like marketing, visual merchandising, customer service, HR and finance for smooth functioning of retail store

▪ Monthly P&L review of each store

Selected Achievements:

▪ Launched Broadband in Hyderabad and Warangal Clusters

▪ Increased Reliance India Mobile COCO sales share in the cluster from 10% to 25%

▪ Identified regular corporate clients for video conferencing

▪ Improved customer enquiry to conversion ratio from 50% to 65%.

▪ Doubled the sale of Broadband and Mobile Phones through tele sales, (CAMP) catchment area management program, Road shows and SMS campaigns

Business or sector Telecommunications

Sep 02–Apr 03 Assistant Store Manager

Lifestyle International Pvt Ltd, Hyderabad (India)

Business or sector Retail

Apr 99–Mar 02

Grocery Assistant

Woolworths Limited, Sydney (Australia)

Grocery Dept

Business or sector Retail


00–01 PG, International Business

University of Wollongong


BBM, Business Administration and Management, General

Kakatiya University


Languages Known

English, Hindi and Telugu

Job-related skills Retail Management, Team Management, Business Development, Sales Operations Business Planning, Vendor Management, Inventory Management, Stores Management, Operations Management, Merchandising, Sales Management, P&L Management, Customer Service, sales data analysis, CRM, Category Management and market & competitor analysis