CV, Experienced Field Service Engineer Targeting Globally

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Serial No: 37362

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Skills keywords: document controller, mechanical engineer, multi task manager, production field, service engineer

Short Bio:

~Involved in daily operation such as Printing production & others production heavy duty machine.
~In-charge and responsible on all operation , safety , improvement projects, value
add projects , operational cost control and spare parts purchasing .
~Software and hardware installation & trouble shooting high volume printing printer.
~Technical advice to user to prevent the same problem persists again and again.
~Managing a team of production operator and implement training.
~Complete im

Current location:  MALAYSIA KUALA LUMPUR - View on map

Nationality: Malaysia

Preferred Sector of Employment:  , Manufacturing and Operations, other

Spoken languages: english

Location I am interested in working: Anywhere

Resume Summary

Current Position : Senior Field Service Engineer in SERVETOUCH WYWY MALAYSIA SDN BHD (Feb 2009 – Present)

GRAPHIC COMMUNICATIONS GROUP

Current Specialization : Publishing / Printing / Office Management / Maintenance

Highest Education : Diploma in Engineering (Mechatronic /Electromechanical)

Years of Experiences : 22

Employment History

Feb 2009 – Present

1. SERVETOUCH-WYWY MALAYSIA SDN BHD

Position Title (Level) : Senior Field Service Engineer ( GCG ) (Senior Executive)

Specialization : Publishing/Printing/Maintenance

Role : Management

Industry : Printing / Publishing

Work Description :

NEXPRESS Digital Production Color Press & Digimaster 9110,9150 MICR

~Involved in daily operation such as Printing production & others production heavy duty machine.

~In-charge and responsible on all operation , safety , improvement projects, value

add projects , operational cost control and spare parts purchasing .

~Software and hardware installation & trouble shooting high volume printing printer.

~Technical advice to user to prevent the same problem persists again and again.

~Managing a team of production operator and implement training.

~Complete implementing Spare Parts Stock

~Call log in report

~Conduct IT training for Corporate staff in Computer Systems and Printer Systems.

~Responsible to lead and implement color management.

~Responsible to lower downtime due to machine failure through studies and analysis.

~Responsible to lead technical team on day to day job.

~Responsible to ensure all records and reports are up to date.

~Complete drafting ISO14001 and 18001.

~High level Support on Nexpress & Digimaster customer.

HP INDIAGO 7600 Digital Press

~Involved in daily operation such as Printing production & others production heavy duty machine.

~In-charge and responsible on all operation , safety , improvement projects, operational cost control

and spare parts purchasing .

~Software and hardware installation & trouble shooting Indiago.

~Enhanced Productivity mode

~Color Management

~ Professional Finishing

~Production Workflow

~Image Press Technology

~Call log in report

Aug 2007 – Jan 2009

2. DOCUMENT TECHNOLOGY (M) SDN BHD

Position Title (Level) : Customer Services Engineer ( MFD) (Senior Executive)

Specialization : Maintenance/Repair (Facilities & Machinery)

Role : Services

Industry : Entertainment / Media

Work Description :

~Involved in daily operation such as Printing production & others machine.

~Software and hardware installation & trouble shooting printer.

~Technical advice to user to prevent the same problem persists again and again.

~Managing a team of production operator and implement training.

~Preparing weekly report.

~Complete implementing Spare Parts Stock Control and Inventory System

~Conduct IT training for Corporate staff in Computer Systems and Printer Systems.

~Special request from managers and dept secretary.

~Need to attend high-level support such as managers

Oct 2000 – Feb 2007

3. FUJI XEROX ASIA PACIFIC PTE LTD

Position Title (Level) : Services Client Engineer ( MFD) (Senior Executive)

Specialization : Publishing/Printing

Role : Management

Industry : Printing / Publishing

Work Description :

ERICSSON PROJECT : ( Oct 2000 – Sept 2002)

~In-charge and Responsible for all operation activities in the Printing production.

~Involved in daily operation such as Printing production downtime, Trimmer downtime & others production

heavy duty machine.

~Software and hardware installation & trouble shooting printer (UNIX).

~Technical advice to user to prevent the same problem persists again and again.

~Managing a team of Shift production operator and implement training.

~Preparing weekly report.

~Production working hours 24 X 7 (24 hours) standby.

~Responsible on troubleshooting for various type of process machinery.

~Responsible to ensure 5S implemented and good working environment.

~Responsible to plan and do process treatment job.

~Responsible for machine upgrading and studies on special process project.

~Responsible to do S.O.P (Standard Operating Procedure) for all Mechanical Job.

INTEL PROJECT: ( Sept 2002 Oct 2005 )

~In-charge and Responsible for all operation activities in the Printing production.

~Involved in daily operation such as system support to end user who requested to (TAC, Technical Assistant

Center and directed to client support through (REX) Remedy System.

~There is also walk in users to IT office for support.

~Software and hardware installation & trouble shooting printer.

~Upgrade, maintain and repair computer systems with current hardware and software.

~Technical advice to user to prevent the same problem persists again and again.

~Conduct IT training for Corporate staff in Computer Systems and Printer Systems.

~Special request from managers and dept secretary.

~Reduce unscheduled downtime from 90+ hours to below 30hrs.

~Need to attend high-level support such as managers and visitors.

~Managing a team of junior technician, implement training and implementation project.

~Preparing weekly report.

~Monitor on stock availability and updating system for coming new material for printer such as toner, roller,

color stick and other item for pc.

~Responsible to communicate with machine maker with any issue related.

~Provide advice and support to management team.

DSC PROJECT: ( Oct 2005 Feb 2007 )

~Work with internal team to drive improvement in processes to reduce and resolve

Quality issues to meet customer satisfaction.

~Involved in daily operation such as Printing Schedule , receiving ,stock take ,staff attendance ,reply all the

emails from customer such ( JVC ,AGLIENT ,NASIONCOM ,SIEMENS & YAGAMATA )

~Check any pending Invoice need to pay

~Call for meeting.

~Managing a team of production operator and implement training.

~Preparing weekly report.

~Production working hours 8 X 5.

~Conduct Training to side staff & customer.

~Involved in team building.

~Responsible for monthly and yearly spare parts stock count.

~Responsible to ensure factory machinery in a good running condition with a proper

TPM and PM schedule followed.

~Responsible to lead and implement QMS.

Feb 1995 – May 2000

4. FASTRON MALAYSIA SDN BHD

Position Title (Level) : Senior Process Technician ( SMD ) (Junior Executive)

Specialization : Manufacturing/Production Operations

Role : Production Technician/Operator

Industry : Electrical & Electronics

Work Description :

In-charge and Responsible for all operation activities in the Surface Mount Device Production.

~Reporting to technical manager.

~Present technical meeting.

~In-charge on operation activity (day time) and overall factory (after office hour )

~Managing a team of junior technician and implement training.

~Make sure all operation parameter and quality in-spec.

~Make sure that operation meet quantity target for a day.

~Troubleshooting and study all improvement (machine and process).

~Responsible on Manpower, Machine and factory safety.

~Fully Responsible for process troubleshooting especially related to Quality Issue.

~Handling troubleshoot, setup machine, output, Quality and downtime.

~Responsible to ensure all SMD production in good and working condition

Dec 1991 – May 1994

5. Malaysian German Automotive Equipment BOSCH

Position Title (Level) : Line Maintenance Technician ( BOSCH ) (Fresh / Entry Level)

Specialization : Maintenance/Repair (Facilities & Machinery)

Role : Building/Facilities Maintenance

Industry : Automobile / Automotive Ancillary / Vehicle

Work Description :

To perform maintenance for All Automotive Equipment production.

~Reporting to Department Head.

~In charge of above mentioned plant routine and major maintenance job.

~Present Production Meeting.

~Responsible for maintain and improving the Assembly Line.

~Handling Modification , Troubleshoot , Line Setup, Jig ,Conveyer Facility and Maintenance

~In Charge for all sub-contractor job to the assign job.

~Daily coordination with process, electrical and instrumentation team.

~Trouble shooting for the assign machine in the specified plant.

Educational Background

Diploma of Engineering (Mechatronic /Electromechanical)

Major : Electro-Mechanical Engineering

Institute/University : Institute Technology Midas, Malaysia

Grade : Grade B/2nd Class Upper ( GPA 3.3 )

Graduation Date : 1990

Certification

Nexpress Advance Digital Production Color Press Operator Training Singapore ( 2009)

Nexpress Digital Production Color Press Field Engineer Training in Kiel Germany ( 2013)

Nexpress Digital Production Color Press FE Software Training in Kiel Germany (2013)

ISO 14001EMS & ISO 9001 QMS (2000)

Critical Skill for Managers & Supervisors (2014)

Festo Didaction Seminar P111, (1996)

Basic Mechanical Engineering (1993)

Business Ethics Training (1994)

Skill Years Proficiency

———————————————————————————————————

Electrical Engineering >5 Advanced

Magnetic Ink Character Recognition Technology >5 Advanced

Mechanical Engineering >5 Advanced

High Performance Press ( Digimaster ) 5 Advanced

High Digital Printing ( Kodak ) 5 Advanced

Nexpress Technology (Kodak ) 5 Advanced

Color Management ( Kodak ) 4 Advanced

Digital Printing Technology 5 Intermediate

Xerography Printing System 5 Intermediate

Language- Spoken and Written

————————————————————————————-

Bahasa Malaysia 10 10

English 10 10

Tamil 10 0

Bahasa Indonesia 2 0

Chinese 1 0

Personal Strengths

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Positively motivate and lead the operation teams in driving machine reliability at manufacturing site.

• Resolve quality and technical issues through studies and effective corrective and preventive actions.

• Work with internal team to drive improvement in processes to reduce and resolve quality issues to met

customer satisfaction.

* Leadership charisma

* Dynamic team player

* Sense of responsibility

* Highly inquisitive

* Creative and resourceful

* Excellent skills in communication and collaboration

* Be honest and trustworthy

* Be respectful

* Be flexible