Experienced B2C Salesman

Available

Serial No: 12040

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Skills keywords: customer service, photography, portuguese, retail, sales

Short Bio:

A confident, professional and adaptable individual with a wealth of skills to offer employers. With a sociable and friendly personality I possess first-rate communication skills and hold a passion for providing an exceptional and customer-focused service at all times. I would welcome the opportunity to expand my skills in a customer-focused environment where I could contribute to the efforts of a team and deliver the highest level of service possible. Eager to learn new skills and enhance existi

Current location:  United Kingdom - View on map

Nationality: Portuguese

Preferred Sector of Employment:  accounting and finance, education and training

Spoken languages: english, portuguese, spanish

Location I am interested in working: Anywhere

PROFESSIONAL EXPERIENCE

2013 – Present

Tutor

Self Employed

• Established and successfully ran my own business for the last year, the business involved tutoring a wide range of students and adults in Portuguese.

• Creating marketing strategies to best promote the business

• Offering exceptional customer service to all clients to ensure repeat business and word of mouth business. Communicating with customers on the phone, by email and on a 121 basis.

• Full responsibility for accountancy within the business including preparation of Profit and Loss accounts. Responsible for keeping accurate records for HMRC.

• Wide range of administration duties including paperwork, filing, maintaining databases and all paperwork associated with sales.

• Extensive knowledge of MS Office including Word, PowerPoint and Outlook.

2008-2012

Sales Advisor

BOX (Auchan Group)

• Working within a large supermarket within their electronics department I was responsible for delivering sales targets and objectives by engaging with customers within the store.

• Building rapport with customers on a face to face basis and via the phone to develop sales.

• Consistent top performer within the department, delivered results up to 200% of target on a monthly basis. Received employee of the month on a number of occasions which demonstrates my hard work and dedication to the role.

• Responsibility for stock management, liaising with suppliers to ensure products arrived on time and ordering extra products to meet customer demand.

• Managing customer complaints within the department, showing empathy and understanding to come to a positive solution.

• Providing great customer aftercare to support with repeat business and customer loyalty.

2005-2006

Technical Sales Advisor

FNAC

• Working within a leading brand for photography equipment and sales I was responsible for providing technical advice to customers and developing sales within the store.

• Delivered exceptional customer service, and rewarded for this through employee of the month schemes. Engaging with customers to offer a friendly and expert service.

• Serving customers from behind the tills, cash handling and processing transactions.

• Working with Fuji Frontier photo processing machinery, treating images and ensuring the quality of the photos was high.

2004-2005

Retail Assistant

Worten Outlet

• Responsible for offering exceptional levels of customer service to customers entering the store. Meeting and greeting customers entering and browsing within the store.

• Serving customers from behind the tills, cash handling and packaging goods.

• Managing customer complaints, refunding damaged goods and managing conflict.

• Moving stock between the stock room and displaying within the store to maximise customer interest. Merchandising to offer maximum exposure to customers.

• Responding to customer queries and ensuring customers feel welcome and valued.

• General housekeeping duties.

EDUCATION & TRAINING

2007-2011

BA Tourism, Leisure & Heritage

University of Coimbra

• Studied the economic, social, political and environmental aspects of tourism. Developed and enhanced business skills focussing on HR and Economics. Alongside this I further developed my language skills.

2003-2005

Photojournalism

Cenjor (Lisbon)

• Studied Photojournalism at Portugal’s leading journalism college. Specialised within Photography, Photoshop and critical thinking. Throughout this course I enhanced a wide range of business skills through project work, presentations and by liasing with business in the local area.