CV, Exp Italian Native Administrator Looking Worldwide

Available

Serial No: 46870

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Skills keywords: education

Short Bio:

Please refer to CV below.

Current location:  Budapest, Hungary - View on map

Nationality: italian

Preferred Sector of Employment:  accounting and finance

Spoken languages: Italian English

Location I am interested in working: Anywhere

PROFESSIONAL EXPERIENCE

12/08/2014 – Current Job
15/01/2013 – 12/08/2014
TEAM CAPTAIN – CONFERENCING SUPPORT TEAM
BRITISH TELECOM, BUDAPEST

– Coordinator of the Conferencing Team in live audiences for high profile customers (C Level people from big multinational companies such as FIAT, Bank of America, CGI, Lloyds Banking, etc)

– Call flow management, ensuring correct call placement to meet requirements

– Superior level of soft and technical skills

– Administrative responsibilities including generating service tickets and filtering escalations

15/1/2013 – 12/8/2014
ACCOUNT MANAGER
ENI GAS & POWER – AGENZIA LA FENICE, ROMA

– Technical Consultancy for clients and potential clients,

– Financial analysis and structured plans

– Customer Care

– Business or sector: Sales/Customer Care

15/09/2012 – 01/01/2013
TEAM LEADER – CUSTOMER CARE
ENEL ENERGIA – AGENZIA EUROMAG, MAGLIE (LE) ITALY

▪ Team Coordinator of a team of 15 people, Customer Care sector

▪ Tickets management

▪ Customer Care

▪ Business or sector: Sales – Customer Care

01/12/2011 – 15/09/2012
PROJECT MANAGER
MINISTRY OF EDUCATION –  CTS CENTRO TURISTICO E STUDENTESCO

▪ Management of a project called “Andare a quel paese” founded by the Ministry of Education

▪ Solving of Technical – Financial – Logistic issues

▪ Final report of the result (impact, people involved, economic resources used

Business or sector: Education

01/09/2007 – 01/09/2009
PROJECT MANAGER
TERRA DEL FUOCO- LAVORO SOCIETA COOPERATIVA, TORINO

▪ Coordinating European and Regional Projects

▪ Writing and projects implementation

Business or sector:  Education

QUALIFICATIONS

15/09/2008 – 28/11/2011
Psychology Degree
University of Salento – Department of Educational Science
University of Salento – Lecce – Italy, Faculty of Educational Sciences
Principal subjects – Psychology, Sociology, Neuropsychiatry, Pedagogy, Education of children/adults

SKILLS

Communication: N.40 “Youthpasses” Certificates released by the European Commission, the only Certificate recognized within EU in matter of non-formal education, social skills and communication and interactions in Foreign Languages ( www.youthpass.eu )

– Excellent interpersonal relation management

– Orientated to Teamwork

Managerial: Skills Coordinator – Organizer of around 100 Projects founded by The European Commission. The information can be verified contacting the Italian National agency for the European Commission in Italy.