Experienced Executive Assistant providing outstanding senior level management support and business administration to major Global organisations. Successfully provided high level 1:1 support to MD and Board Level representatives as well as coordination of large teams working under strict deadlines and across time zones, developing an excellent understanding of the financial markets. Solid expertise in event, project and office management in the financial, blue chip and management consulting sector
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Lotus Notes, Salesforce.com, CRM, Concur (Travel and expense software) SAP and In-house internal systems
2001 University College London
BA in German Single Honours: 2:2
Experienced Executive Assistant providing outstanding senior level management support and business administration to major Global organisations. Successfully provided high level 1:1 support to MD and Board Level representatives as well as coordination of large teams working under strict deadlines and across time zones, developing an excellent understanding of the financial markets. Solid expertise in event, project and office management in the financial, blue chip and management consulting sectors utilising strong communication and relationship management skills to lead and mobilize teams. Vast experience in working with different styles, personalities and circumstances in a high pressure environment like the Trading Floor and Management Consulting.
Apr 14 – Present
Oliver Wyman Management Consultancy, London (Permanent)
Executive Assistant (To: 2 x Business Partners / Financial Services)
Client Development and Office Management duties:
o Maintain and update client contacts and activities in CRM, Track and maintain sales activity pipeline for the Partners; Proactively spot clients that have not been called upon and/or who need follow up and arrange meetings accordingly; Co-ordinate travel efficiently by grouping client meetings where possible, understanding Partners’ key clients and sales goals and working to support them
o Pushing Partner’s marketing goals forward (i.e. chasing up the client and the Partner appropriately), Customised client mailings in conjunction with the marketing team as well as Attending all of the OW Practice Training for Support Staff to become familiar with the OW’s products to develop confidence in setting up meetings with clients; Preparing client proposals with the Legal Team and requesting client codes when a project kicks off
o Complicated Diary Management across multiple time zones in a highly pressurised environment and at an extremely fast pace scheduling internal and external meetings, conference calls, video conferences communicating with clients and infrastructure staff as appropriate; Liaising with global offices and visiting partners to our London offices; Proactively spot opportunities to add marginal internal meetings, interviews, staff meetings, etc; Working long hours every day
o Coordinate travel, accommodation, book taxis and rail tickets, preparing timesheets and a high volume of expense reports; Drafting letters and documents using the OW preferred formatting styles; High volume of cover of the other EAs due to holidays, illness, work overload and training the new EAs
Jul 12 – March 2014
Barclays UK RBB London (Permanent)
Board Level Assistant and Office Manager (To: 1 x Managing Director / 3 x Directors – Credit Risk)
Office management duties:
o Ad-hoc project work and minute taking, Budget of travel, Expenses and new hires; Creation of PowerPoint Presentations and Event Management; Recruitment process of the new EAs joining the department and Training them on all internal systems
o On-Boarding of new starters and exiting leavers (hardware and software equipment, building passes, and liaising with HR for employment contracts and staff numbers); Desk Allocations and Desk Moves, Organising interviews and representing the department as the Organisation Management Delegate on our HR Intranet; Liaising with Recruitment Agencies for hiring contractors
o Complicated Diary Management, Monitoring the Managing Director’s Email inbox and when necessary responding on his behalf; Booking Travel, Visas and foreign currencies, Organising audio, video conferences and couriers; Screening telephone calls and taking messages; Holiday Cover for the other Personal Assistants
o Processing expenses, Purchase Orders and Invoices; Logging IT issues and escalation as well as maintaining distribution lists; Maintaining holidays and sickness records; Ordering Stationary, New corporate cards, mobile phones and laptops
May – Jul 12
Short-Term Contractor Positions in London
Executive Assistant (Serco Global / Rio Tinto / Blackstone)
Feb 11 – Mar 12
Citibank London (Contractor)
Executive Assistant – European Credit Sales Trading Floor (To: 3 x Managing Directors / Team x40)
o General EA duties as per “Barclays UK RBB” and “Oliver Wyman”, Personal work, Co-ordinating client events and office moves; Liaising with global offices and assisting Managing Directors visiting the London office; Power-user for CTMS (Online Holiday In-House system) Ceats and Ovations (In-House Event Systems)
Aug 10 – Feb 11 Barclays PLC London (Contractor)
Executive Assistant – Retail Banking / Digital Banking (To: Head of Operations & Development / Head of Publishing & Content / Team x30)
o General EA duties as per “Barclays UK RBB” and “Oliver Wyman”, HR administration on the Barclays website such as: Loading job specs, Approving time sheets, Recording overtime / holidays / business absences /attendance to external courses
Sept 09 – Jul 10
Ignis Asset Management London (Contractor)
Sales Support – European Sales Team Germanic Regions
o Organization of European Events, distribution of marketing materials, newsletters, brochures and fact sheets to investors as well as Creation of branded e-mails for European investors; Translation of press releases in English and German, liaison with journalists and PR agencies; To gain and maintain a good knowledge of Ignis’s philosophy and product range, attendance to asset management trade fares in the Germanic regions
Sept 08 – Sept 09
Unicredit Bank London (Contractor)
Executive Assistant – German / Italian Back Office (To: Global Head of Banking Services / Head of Operations / Team x25)
o General EA and Office Management duties as per “Barclays UK RBB” and “Oliver Wyman”; Personal Work, Monitoring the inbox of the Global Head of Banking Services and the Head of Operations and responding to emails on their behalf both in German and Italian; Organising client events and Production of budget, statistics and project reports.
Jul 07 – Jun 08
Dresdner Kleinwort London (Permanent)
Board Level Executive Assistant (To: Global Head of Capital Markets)
o One to One role with General EA and Office Management duties as per “Barclays UK RBB” and “Oliver Wyman” ; Monitoring the inbox of the Global Head both in German and Italian; Personal Work and Correspondence for the Global Head and of his family in German and Italian; Drafting highly confidential documentation for board members, management and clients
Jan 05 – Jun 07
Barclays Capital London (Permanent)
Executive Assistant – Trading Floor (To: Head of Southern Europe / Sales Distribution Italian team x20)
o General EA duties as per “Barclays UK RBB” and “Oliver Wyman”, Personal Work for the Head of Southern Europe and his team; Liaising with global marketing and external sources to arrange conferences and events
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