CV, Executive Assistant, British National seeking work in UAE

I am currently available for work
Serial No: 10646

Skills keywords: personable and friendly, proactive and ambitious, professional approach
Short Bio:

I have over ten years' experience and am currently working as an Executive Assistant. I manage an administrative process for trainee doctors and dentists and am a director level PA. I have excellent communication, organisation and customer service skills.

I am pursuing a role in UAE to further my career. I have immediate family in Dubai working as a pilot for Emirates and a teacher at the Emirates British Nursery. They will support me on arrival and help to ensure a smooth relocation.

Current location: England, United Kingdom - View on map
Nationality: British
Preferred Sector of Employment:  Admin and Clerical, education and training
Spoken languages: Basic French, english, portuguese
Location I am interested in working: United Arab Emirates

Work Experience

Jun 2012 – present; Executive Assistant, Health Education England (NHS)

• Executive Committee secretariat; schedule and co-ordinate meetings; liaise with the Chair to prepare agendas, collate papers and distribute

• Minute meetings, record actions and complete follow-ups

• Organise bi-annual ‘Wider Executive’ meetings with Manchester and Mersey offices

• Source external venue; book lunch and equipment according to timescales and budget

• PA to Director of Postgraduate Hospital Training

• Complex diary management and prioritisation of meetings

• Receive and manage all incoming/outgoing letters and e-mails, preparing responses, general correspondence and dictation

• Co-ordinating travel, accommodation and preparing itineraries

• Recording and processing expenses

• High volume of confidential information handling requiring discretion and sensitivity

• Stakeholder management; General Medical Council, Lead Employer Organisations and NHS Trusts

• Manage administrative processes representing over 400 trainee doctors and dentists

• Policy updates reflecting national process changes

• Prepare and circulate monthly reports

• Supervise junior secretarial and administrative staff

Jun 2009 – Jun 2012; Executive Assistant, National Institute for Health and Care Excellence

• Manage committee membership and assist with committee recruitment

• Main point of contact for the Accreditation and Technology Appraisals 35 member committees

• Schedule cross-site committee meetings for Manchester and London for 2013/14

• Prepare agendas, inviting agenda items and Any Other Business

• Compile committee papers, liaise with Prontaprint to collate produce and bind

• Liaise with courier to collect and deliver papers within 24 hours

• Convert papers to PDF documents to circulate via e-mail from internal database

• Prepare itineraries for attendees including industry and media representatives

• Host meetings, meet and greet attendees, resolve issues

• Prepare meeting rooms, liaise with Facilities Management

• Monitor committee decisions, collate and produce for management reports

• Produce Key Performance Indicator reports for circulation

• Organise and attend committee social dinners

• Work independently, manage work load reprioritising as necessary

May 2007 – Jun 2009; Front of House Manager, Blacksticks

• Complex and continuously changing diary management

• Managing and planning weekly staff rotas

• Exceeding client expectations by providing excellent customer service

• Meeting and greeting clients in a professional and courteous manner and promoting this ethos to all staff members; leading by example

• Recruiting, training and managing 12 staff

• Appraising staff, creating and encouraging a strong team environment to increase productivity and prevent high staff turnover

• Cash handling, managing the safe log and processing deposits, daily reconciliation and banking duties

• Processing staff wages through payroll and managing weekly gratuities

• Creating and implementing the business’ Standards of Practice

• Resolving customer complaints

• High attention to detail managing peak service times

• Managing back of house and close-down in the absence of the owner

May 2006 – May 2007; Senior Conference Coordinator, Booking Services International

• First point of contact for a blue chip client database

• Agreed, completed and proof read contracts and confirmations

• Utilised in-house software to maintain bookings and update information for audit

• Raised purchase orders and created pro-forma invoices for the finance department

• Liaised with various departments regarding clients’ travel and accommodation arrangements

• Performed follow up reports for satisfaction surveys to improve the service quality

• Line managed and supported new colleagues in the conference department.

• Liaised with other branches on behalf of the client

Training and Qualifications

PRINCE2 Foundation (Association of Project Management) – January 2013

European Computer Driving License 5 (ECDL) – 2012

Persuading and Influencing (National Institute for Health and Clinical Excellence) – 2011

Minute Taking (Key Stone Training) – 2011

Protecting Information Level 1 (National School of Government) – 2011

Recruitment and Selection (National Institute for Health and Clinical Excellence) – 2011

BA (Hons) Modern Language Studies with Portuguese (University of Salford) – 2006

BTEC National Diploma Art & Design (Manchester Metropolitan University) – 2001