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CV, Exec PA or Office Manager Based in Dubai Looking Locally

I am currently available for work
Serial No: 6688
(01/05/1979, female)
List top 5 skills: interpersonal skills, microsoft office, office management/administration
Short Bio:

I am an experienced Office Manager with 14 UAE years experience in all aspects of Office management, with excellent customer service skills and sound business judgment.

The following offers a few highlights of my qualifications:

· Solid foundation in HR affairs: As an office manager, I have been responsible for a number of HR functions, including recruiting, interviewing, hiring and training new employees. A quick learner of complex concepts and legal issues, I am eager to broaden these competencies.

· Dynamic communication style: I am adept in building relationships, consensus and a shared sense of purpose. I am known for my ability to quickly establish trust with employees, mediate disputes and motivate others into action. Strong written and verbal communication with a well developed ability to present complex information to a wide range of audiences from different backgrounds and cultures; able to inspire colleagues with differentiated thinking, a positive ‘can-do’ attitude and flexible approach

· Exceptional Customer Service: Responding to customer complaints and comments; ensuring standards for quality, customer service and health and safety are met. I am focused on internal and external customer's needs, rather than purely functional. Enjoy assisting clients and have a passion for learning/sharing knowledge and troubleshooting. I am energized by challenges and problems!

· Computer proficiency: A solid foundation in MS Office Suite, HR Software like HRMS, Oracle ERP system like Oracle HRMS or HR Direct {Modules - Core HR , Payroll, OTL (Oracle Time & Labor) ,Self-service HR} - Oracle CRM, Oracle Procurement.


Key strengths:

· Organized – Ability to multi-task and prioritize effectively

· Adaptability and ability to work under pressure – Time management

· Effective problem solving abilities

· Teamwork

· Managing escalations

· Active listening

· Knowledge of handling customer issues

· Outstanding communication skills – To interact both with clients and cross-company workers.

· Agile, sharp, able to improvise

· Creative

· Professional attitude



Furthermore, I have a demonstrated ability to proofread and edit documents in order to maintain quality control where official correspondence is concerned.



I am available for an interview at your earliest convenience.





Regards,

Razia

Current location: 

Dubai, United Arab Emirates - View on map

Spoken languages: 

english (fluent), Hindi/Urdu, Pashto

Locations I am interested in working:

United Arab Emirates, United States



PROFESSIONAL EXPERIENCE                   

Kele Contracting L.L.C

November 2012 – Present

Office Manager to the CEO’s Office

 

  • Attend meetings and follow up on action points, working closely with Senior Management.
  • Organize flights and hotels and put together travel itineraries.
  • Co-ordination of variety of reports on weekly, monthly etc between the CEO and the senior management and client.
  • Handle the day to day running of the office whilst prioritizing competing demands.
    Prepare PowerPoint presentations Schedule, organize and support meetings and events, including snack and meal preparation and delivery, as well as follow-up or confirmation calls, handle phone inquiries in as needed, internet research as requested.
  • Handle administrative details for projects as requested Make recommendations to improve standard operating procedures as necessary.
  • Setting up and keeping up to date all client information.
  • Management of General office duties including – booking of meeting rooms, arranging couriers, opening and distributing the post, photocopying, faxing, stationary ordering and consumables, archiving, franking and sending out going post
  • Correlating articles, interviews, editorials and advertorials released in the press & media
    Selecting platforms to advertise and all promotional material
  • Managing sponsorships and charitable initiatives, Manage the corporate website
  • Conducting research, supporting the set-up & establishment of the company in its expansion across the MENA region
  • Drafting & managing contracts, memorandums & agreements with joint-venture companies, consultants and clients.

Parsons Overseas Limited

Arabian Canal Project / Business Development Team (November 2008 – Nov 2012)

Office Manager

Overall responsibility for the smooth running of the office. Organizing and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling. Making sure that all office systems are managed and maintained, including Staff Recruitment Files; Stationery Log and Stock Checks; Uniform Sales; Petty Cash; and Client Files.

  •  Assisting executive in planning and file management.
  • Responsible for managing correspondence and scheduling trainings and meetings. Reviewing accounts data with executive.
  • Preparing agendas for meetings.
  • Managed events and seminars for employees for business development.
  • Assisted in preparing forecast reports and also assessed reports and log sheets.
  • Assisted executive in reviewing research reports for updating policies to meet the competency of the market.
  • Set policies and provided information to employees and clients.
  • Responding appropriately to Employee and Client’s emergencies or urgent issues as they arise.
  • Coordinating and leading a team or teams of staff to cover various areas.
  • Responsible for the management of services and processes.
  • Managing, scheduling and coordinating assigned building maintenance repairs and services.
  • Comparing costs for required goods / services to achieve maximum value.
  • Planning best allocation and utilization of space & resources for new offices. Checking that agreed work by staff or contractors has been completed satisfactorily.
  • Preparing documents to put out tenders for contractors.
  • Liaising with relevant government agencies as required.
  • Keeping senior management informed of all changes in my areas of responsibility.
  • Able to liaise with Space Planner, HSE, Security, Sub-Contractors etc.
  • Experience of recruitment, induction and training of teams.
  • Control of a Facilities P&L with responsibility for managing budgets and costs.
  • Liaise with and source suppliers for maintenance services.
  • Overall responsibility for security on all sites.
  • Responsible for site maintenance like: HVAC (heating, ventilation, and air conditioning), Electrical, Fire Alarms

HR Support

  •  Establish and maintain computer records, including recruitment files and tests, general files and other information on sick leave, payroll, vacation pay, attendance cards, and hourly time records; maintain confidential employee information and records.
  • Wrote job descriptions, pre-screened and interviewed potential candidates in order to qualify the best quality candidate to present to management.
  • Generated profile letters and conducted reference checks on finalist candidates

Business Development Team Support

  •  Provide intensive support to proposal managers all throughout the tender/proposal preparation period, particularly on bids of high value or strategic importance.
  • Ensure the timely submission of Water Prospects: expression of interests (EOI), pre-qualifications, tenders and project proposals by providing relevant company information including experience, company write up, curriculum vitae, among others.
  • Review tender documentations i.e. request for proposals (RFP) and clarify issues (if any) in advance.
  • Prepare and maintain templates of general company information and ensure information is up to date.
  • Support the global PEI Water pursuit network with its various client service / marketing activities

Nakheel Properties – Nakheel Asset Management

(June 2007 – Nov 2008)

 Office Manager /PA to the Managing Director – NAM

  •  Provide executive-level administrative support to the Managing director of NAM and direct reports.
  • Act as the manager’s first point of contact with people from inside and outside Nakheel.
  • Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines.
  • Produce documents, briefing papers, reports and presentations, carry out background research and present findings into subjects the manager is dealing with.
  • Liaise between all impacted departments to ensure proper lines of communications compliance with complex reporting practices.
  • Plan and coordinate corporate luncheons, and develop presentations for related on-site and off-site meetings.
  • Organize the details of special events, travel arrangements, corporate agendas and itineraries.
  • Manage capital purchases, direct vendor relations, generate and maintain equipment tracking records.
  • Process monthly expense reports reflecting documents and budget code indexes.
  • Prepare and maintain weekly attendance and annual vacation records on departmental employees.
  • Collaborate with departmental managers on weekly postings for master reports.
  • I also managed and took control of security issues and assured that security was maintained to the utmost level which is very vital for an organization.

International SOS Middle East & Africa

GMS Regional Operations Personnel & Rotations Controller (2006 – 2007)

  •  Responsible for administering all GMS Rotational requirements inclusive of Travel Logistics, Visa, and Registration, Assisting in the selection of the appropriately skilled personnel against contracted scope of works, correspondence with clients, managing the database (Visual Planning) and HR systems in correspondence with company policy, legal requirements and customer satisfaction.

Key Accountabilities:

  •  Scheduling staff on various sites as per the companies and individual contracts
  • Payroll Administration (Deadline driven submission for monthly accurate payroll and various expense reimbursements)
  • Employment Contracts and Benefits administration
  • Visa application for various countries for different nationalities
  • Visa for UAE visits for interview candidates, hotel and transport arrangements
  • Research and Update industry salary Surveys to retain talent
  • Responsibility for Employee Induction Packages include site and country details as well
  • Employee Relationship
  • Maintained talent search database for future vacancies

Emirates Airlines, Dubai, United Arab Emirates          

Senior Admin and Operational Personnel

Cabin Crew Scheduling and Leave Planning (1998 – 2006)

  • Carry out legality checks for daily roster flight swaps entered into system by cabin crew.  Assist crew members with swap preparation and ensure zero disruptions to flight schedules.
  • Manage cabin crew weekend sickness program, voyage reports, and stationary reports.
  • Oversaw in-flight services leave program.  Scheduled annual leave for 700 cabin crew personnel.  Utilized custom software to organise and coordinate bi-annual bid system.
  • Determined parameters applied to program, to ensure work force availability and appropriate leave scheduling for all individuals.  Worked closely with CCS/MCC and Crew Scheduling.
  • Entered data and parameters, incorporated personnel changes/growth, and prepared LASS to receive bids.  Conducted system audits to ensure proper functioning.
  • Analysed bidinformation and finalised leave plans.  Communicated with individuals lacking leave requests and instituted ‘forced leave’ to minimize accruals and ensure proper coverage.
  • Prepared and conducted training sessions on system operation to new department staff.

Key Accountabilities:

  • Flight Scheduling for Cabin Crew to ensure zero disruptions
  • Payroll Administration – record crew sickness and other absenteeism
  • Visa application for various countries for different nationalities
  • Employee Induction – Presentations to explain the systems, benefits and polices related to Leave, Absenteeism, Flight Schedules
  • Collection and consolidation of data relevant to the performance of project tasks, collation of information into appropriate management control systems and generation of status reports

EDUCATION

Ashworth University U.S. (Based in Dubai).

Master’s Degree in Marketing Management & Business Administration

September 15, 2005 GPA 3.9

Aptech Computer Education, Dubai, United Arab Emirates

 

Diploma in MIS (Management Information System) 1998

Pakistan Islamia Higher Secondary School, Sharjah, United Arab Emirates

Higher Secondary (FBSE) (1997)

Our Own English High School,Dubai,United Arab Emirates

Secondary School (CBSE) (1995)

Trainings – Courses:

Certificate in Ms Office – Aptech Computer Education Institute (1998)

Certificate in Management Skills for PAs – NADIA Training Dubai (Nov – 2007)

Certified Administration & Office Management Professional – Meirc Training & Consulting (2009)

Efficient Administration Skills – Meirc Training & Consulting (2009)

Employee Engagement: Going the Extra Mile – Meirc Training & Consulting (2010)

Employee Relations: Roles and Responsibilities – Meirc Training & Consulting (2010)

Certified Customer Service Professional – Meirc Training & Consulting (2012)

Implementing and Managing a Customer Complaints System – Meirc Training & Consulting (2012)

LANGUAGES

Fluent written/spoken English, Urdu, and Pashto. Fluent Hindi (spoken)