Ex English Teacher working in Customer Services

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Serial No: 11123

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Short Bio:

A high academic achiever combining a strong background in secondary and post-secondary teaching with considerable experience in retail. Able to work flexibly and effectively on own initiative with the organisational skills required to ensure that deadlines and objectives are met. Possesses excellent interpersonal and communication skills and the ability to build rapport with people from all backgrounds. Enjoys being part of a successful and productive team with strong leadership capabilities

Current location:  United Kingdom - View on map

Nationality: Nepalese

Preferred Sector of Employment:  accounting and finance

Spoken languages: english, nepalese

Location I am interested in working: Anywhere

EDUCATION AND QUALIFICATIONS

MBA Marketing (2010)

College of Technology London (University of Wales)

Modules: Corporate Strategy, Operations Strategy & Change Management, International Marketing, Marketing Communications, Managerial & Financial Accounting, Interpersonal Skills & Managerial Development, Managing External Environments and Understanding & Managing Organisations

MA English (2004)

Tribhuvan University, Nepal

Modules: Linguistics, Survey of English & American Literature, Critical Theory from Plato to Post Modernism, Rhetoric & Composition, Short Fiction British & American Poetry Survey, Global Perspective on Drama, Non Western Studies and Intellectual History

BA English and Political Science (2002)

Mahendra Morang Adarsha Multiple Campus, Biratnagar, Nepal

PROFESSIONAL TRAINING

 Health & Safety in the Workplace

FURTHER SKILLS

Languages English and Nepali

IT Proficiency Word, Excel and PowerPoint

TEACHING EXPERIENCE

GYANKUNJ COLLEGE, KATHMANDU, NEPAL

Post-Secondary English Lecturer 2006-2009

• Playing a key role in the initiation, facilitation and moderation of classroom discussions to engage students in critical debate

• Preparing and delivering lectures on topics including poetry, novel structure, translation and adaptation

• Creating course materials such as syllabi, homework assignments and handouts as well as evaluating and grading students’ work

• Working alongside other members of staff to address any teaching or research issues that may arise.

ZENITH ENGLISH SECONDARY SCHOOL, BAFAL, NEPAL

Secondary English Teacher 2003-2007

• Responsible for teaching classes of different ages and ability levels and ensuring that lessons are planned accordingly

• Marking work and providing constructive feedback to students to enable them to overcome any difficulties and fulfil their potential

• Preparing students for qualifications and external examinations including providing additional support if required

• Managing student behaviour in the classroom and elsewhere on school premises and taking appropriate action

• Actively involved in the organisation and supervision of various extracurricular activities including sporting and social events

• Providing significant input to whole school events, attending departmental meetings and parents’ evenings

RETAIL EXPERIENCE

TESCO PLC, UK

2009-date

Customer Assistant, Aberdeen 2012-date

• Working in close conjunction with other members of staff to ensure that the highest standards of customer service are delivered in accordance with Tesco’s slogan “Every Little Helps”

• Providing support and assistance to the distribution team to ensure that customer orders are complete and correct in time for dispatch

Visual Merchandiser & Stock Controller, London 2011-2012

• Monitoring and controlling stock and inventory levels and implementing effective visual merchandising to increase sales and improve the customer experience

• Analysing existing inventory processes and trends and making recommendations to drive improvements

• Undertaking the role of Team Leader when required and providing training and support to new members of staff

Price Integrity & Checkout Assistant, London 2009-2011

• Responsible for correctly implementing price changes on the shop floor and checking labels to ensure that customers are not overcharged

• Strategically positioning POS, window posters, car park banners and cyclones to maximise brand impact

• Consistently providing outstanding customer service by handling enquiries in a friendly and helpful manner

ADDITIONAL EMPLOYMENT

STAG SECURITY, ABERDEEN, UK

Security Officer 2012-2013

• Carrying out regular patrols of the site to provide a visible uniformed security presence and keeping log books up to date

• Reporting any incidents or activities to the control room and adhering to correct procedures