CV, Emirates based Telecommunications Customer Service Engineer

I am currently available for work
Serial No: 11537

Skills keywords: 
Short Bio:

Morethan 7 years my main expertise in Telecom works are in the field of supervision, installation, commissioning, optimization, integration, testing and acceptance of telecom equipments such as Alcatel,Zhone Ericson,Siemens and Huawei Wimax, Huawei and Alcatel-Lucent MSAN, DSLAM. I am flexible in any Telecom jobs and I am available as soon as possible.• Competence: • Extensive knowledge in installation, commissioning, provisioning, and testing Huawei MSAN cabinets and UA5000, MA5600/OLT, and Hua

Current location: Dubai, United Arab Emirates - View on map
Nationality: pakistani
Preferred Sector of Employment:  , Oil, Gas and Energy, Manufacturing and Operations
Spoken languages: english
Location I am interested in working: Australia, Belgium, canada, Morocco, Mozambique, Myanmar (ex-Burma), United Kingdom, United States, Uruguay
List the countires you have a visa to work in: United Arab Emirates, United States, Uruguay

Employment

Emirates Telecommunication Corporation May2008- Present

Consumer Service Operation Centre

• Our main focus work on the remote resolution through the phone, our preferences that consumer complaint shoud be solve and sort out from the our hand through configuration and troubleshooting VOICE,DATA,PABX,ISDN PRI AND BRI.

• As well as we are providing the full support to the Back office staff and the field technicians.

• Working experience in various access system , Gpon network management system (Zhone,Alcatel,Huawei)ADSL (ATM, IPMALC,Raptors) PSTN Legacy Switches (E10B,AXE,EWSD) NGN,Imanager and IMS.(Complete NOC/NMC Operation)

• configuration and troubleshooting of PABX,IPVPN,VPLS,PRI and maintaining the database for different customers to provision the links and Number range to define in PSTN Switches.

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Worked as a Team Leader In Mussafah CST.

• Worked on GPON (Gigabit Passive Optical Network) and Cooper.

• Attending the meetings with concerned.

• Looking all planning and projects with concerned.

• Provision and Complaint (Scheduling, Maintaining & updating) on daily basis.

• Working on PPOE and PPOA.

• Supporting to the field staff and making co-ordination with the concerned section to providing services, in such cases( PABX,(LINKSYS IAD AND ON ONT) ISDN,NORMAL DEL LINE,ADSL,LEASED LINE(OT925 & OT928) ON COOPER AND FIBRE NETWORK)

• Issuing materials from the store.

• Working on internal network on CBCM, PMS, LOCNET & HR4ME.

• Having sound knowledge to jumpering and patching in MDF, CABINET, FDH, and M/ODF.

PAKISTAN TELECOMMUNICATION CORPORATION 2007 –2008

Client Support (CPE INSTALLER)

Worked as a CPE INSTALLER in Broadband.

• Patching in MDF and External Cabinet.

• Having knowledge about the DSLAM/ mini DSLAM.

• Looking the Installation and maintenance of ADSL and IPTV.

• Networking, switching, and configuration on all modems.

• HUAWEI

• SHIRO

• ZYXEL

• CISCO

• Worked on PPOE.

Education

Bachelor of Comm. 2003

PROFESSIONAL TRAININGS: Karachi University Of Karachi.

• Training of Fiber Connecterization /Fiber Splicing by Fujikura, Japan. East Exchange, Abu Dhabi

• Training of IPTV Service on Broadband, by Huawei.

• Training on Gpon for Multi Service Access, from Etisalat Academy, Dubai.

• Training of the Huawei OLT (T-5600) from the Etisalat Academy, Dubai.

• Training of new NMS of Huawei U2000 in T&A Bldg, Abu Dhabi.

• Attend Training of I C N D (Interconnecting of Networking Devices)

• From Etisalat Academy, Dubai.