Business information technology master’s holder with 3 years’ experience in business analysis, presales and project management within multinational organizations, effectively filled the gap between business and IT, complete projects within deadlines and reached the sales quota.
A good communicator with excellent interpersonal and organizational skills, comfortable working with people at any level in the organization with experience working at client sites to facilitate project implementations, s
Hewlett-Packard (HP) Apr 2010 — Jan 2012
Quality assurance engineer- project management
Responsibilities & Achievements
Successfully managed and led the roles of (quality assurance- technical support- outsourcing), Manage (plan, monitor, and control) 19 sites across 16 city all over Egypt, with focusing on milestones/deadlines, deliverables, budgets, resources, and key stakeholder relationships.
Define project scope and objectives, Execute cross-functional strategic projects (3-4 smaller projects) of high complexity and visibility within HP..
Collaborate with project director for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality reviews, and escalating functional, quality, timeline issues appropriately.
Led technical support of the official software of the project “E- learning Nuggets” and all Cairo servers
Manage the relationships between four stakeholders (UNESCO, Ministry of communication, official software vendor “Canada”, and 3rd party contractor).
Initiate and execute risky decisions successfully, such as transferring the software server from Canada to Egypt leads to 50 % problems and 70% faster online accessing.
Strengthen the reports of analysis and status by initiate access and recommend editing of the database through super administrator and offline installation authority.
Change the payment system with our software vendor leads to 20% to 30% less paying, doing analysis and reviews to the official software and requesting localization and personalization changes.
Re-engineered all the project business processes,Remodeled and illustrated all the DFD’s, ERD’s and defined the roles of all the stakeholders and got the authority to make drastic changes to processes and roles. That’s makes improvement by 25% percent faster data flow, more transparency to all the stakeholders without losing the sight of the data security among stakeholders.
Research, review and compare software to substitute our existing with new one, wrote very clear report of the comparisons, and my recommendation either to “go“ or “no go”, this report was directed to the “Business unit director” of HP.
Quest Software Dec 2009 — Apr 2010
Responsibilities & Achievements
Presales responsibilities of all database products, include create advanced technical quotations (per processor/user/db cluster) for over $ 750, 000. prepare & review detailed request for proposals.
Interaction, presentations and prove of concept to IT managers, and “C level” clients, Build and manage test cases, manage/run Conference Room Pilots/User Acceptance Tests.
Engage with technical teams to implement solutions and to fill functional gaps based on business requirements.
Provide and coordinate training sessions to the new users on the product
After sales duties (technical support on the product for customers) Responding promptly to customer queries.
Achieving the sales target during 1st quarter at Quest software, raising the database products sales from $ 0 to $ 50,000 in one quarter.
Implement strategy and initiate actions which reduce numbers software “TOAD” copyright violating by 65%.
Kharafi National June 2009 — Dec 2009
Business analyst (oracle projects)
(6 month trainee contract)
Responsibilities & Achievements
Fully understand and analyze business processes to be able to predict the impact of decisions or actions on the system and enterprise.
Assist user community in developing their applications; gap analysis, configurations, translating business requirements into functional/technical design and preparing test plans and test scripts.
Provide hands on analysis, design, testing, implementation, and post implementation support.
Effectively manage scope and user expectations on individual projects.
Provide end user support and participate in development and implementation of all future enhancements and/or projects.
Analyze, design/enhance, test and document interface specifications, training material. Interact with DBA team to provide application support and trouble-shoot any issues related to Oracle Suite.
Master of science, Business Information Technology
Edinburgh Napier University (United Kingdom)
Msc grade: P4 (75%)
Jan 2012 — June 2013
Thesis tittle: Business Process Re- engineering before implementing ERP Systems
The dissertation was focusing on how to successfully apply and manage (Business Process Re-engineering) project as an introduction of implementing Enterprise Resource Planning (ERP) software this question include when and how to do or not to do. The empirical study allows to establish and develop a practical framework for organizations to get over obstacles of these lengthy, risky projects, discover analytical numbers to increase the fit level after implementing the software.
Subjects of Msc degree include (research publications & projects):
– Information Systems Engineering
– Management of Software Projects (prince2)
– Information System Engineering
– System Security & Risk Management – “ITIL”- “COBIT”
– Digital Markets and E commerce
– Enterprise Information Systems with SAP
– Web- enabled Business
Bachelor of Computer Science & Information System
Arab Academy for science and technology (AAST) (Egypt)
Graduation Project tittle: E- City Web Portal – Grad (A)
Sept 2003 — Feb 2008
Develop a complete e- City web portal which includes 3 main parts, Information Service portal, Communication portal, and transactional portal
Advanced Documentation, user manual and presentation
Developing real business case (Marketing – sales) and feasibility study within three markets for turning the project into business
Artificial Intelligence Robot
Numerous programming Projects (java,C++, C#, MySQL,PHP,HTML, SQL server, Oracle 10g )
Develop project management using Microsoft project
Illustrating structural Models for projects and relational databases (ERD, DFD, UML etc)
SKILLS & ABILITIES
Hard-working: During high school and university, worked extended hours in robust activities while attending school full-time. Often managed as many as 65 hours a week in school and playing locally and international handball competitions while maintaining above-average grades
Communication: writes clearly and concisely (articles, reports, blogs, publications and researches), speaks effectively, listens attentively, openly expresses ideas (c-level audience presentation), negotiates/resolves differences, gathers appropriate information, and confidently speaks in public.
Multitasking & Adaptability: dealt with diverse nationalities managers, clients and professors, handled in parallel multifaceted roles and duties within prior jobs
LANGUAGES Arabic: Mother Tongue
French: Basic Knowledge
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