CV, Customer Service Representative Seeking Work In Canada Or UAE

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Serial No: 33862

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Skills keywords: computer skills, counselling, customer service skills

Short Bio:

Good customer service skills, dedicated and committed to innovative thinking. One of my career objectives is to excel in my field of work through hard work, dedication and constant self improvement. Proficient with Microsoft Office Suite, Proficient in customer account software and customer Rrlationship management software. Honest and disciplined team player.

Current location:  zimbabwe ,Harare - View on map

Nationality: zimbabwean

Preferred Sector of Employment:  , Admin and Clerical, other

Spoken languages: english, Ndebele, Shona

Location I am interested in working: Anywhere

Career Objectives

 To work in an environment where l can apply and enhance my knowledge and skills

 to serve the employer to the best of my ability and help the organization meet and surpass its targets

 To excel in my field of work through hard work, dedication and constant self improvement

Highlights

 Dedicated to process improvement and conflict resolution proficiency

 Strong problem solving ability, Negotiation competency, troubleshooting skills and Telecommunications knowledge.

 Proficient with Microsoft Office Suite, Proficient in customer account software and Customer Relationship Management software (CRM).

 High customer care service.

Accomplishments

 Managed call flow with up to 3 calls in queue per minute

 .Exceeded corporate target for customer satisfaction for 3 months in a row

 Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts

 Consistently generated additional revenue through skilled sales techniques

 Cross-sold services at a rate of 30%, upgrading customers to different product packages

 Assisted customers over the phone regarding, product and promotions.

Work Experience

Multichoice Zimbabwe: 20 King George Road, Avondale, Harare, Zimbabwe
Position – Customers Service Representative
From – 4/07/2013 to – 30.09.15

 Walk In Centre I l have worked in the Walk In Center and I assist clients with their paid television queries. In this department I am required to interact with customers so as to effectively resolve customer inquiries-billing, technical and other

 Call Centre I have also worked in the Call Centre as a marketer and churn retainer as most clients prefer calling in than visiting. We are the best call center in Africa and Zimbabwe.

Education & Qualifications

Name of achievement: Bachelor of Social Sciences
Major: Sociology and Minor Psychology
Year: 2010 – 2013
Institute: Africa University

Name of achievement: A level certificate (ZIMSEC)
Major: Divinity, Sociology, Literature
Year: 2009
Institute: First Academy College, Harare, Zimbabwe

Name of achievement: O level certificate
Year: 2007
Institute: Elite High School, Harare, Zimbabwe
I have both English and Science.

Languages

 English, Shona, Ndebele and basic French

Personal Summary

• Hardworking and disciplined team player

• Honest and always eager to learn

• Self-motivated person who continuously seeks to contribute significantly towards the realization of set goals.

References

Available on request