CV, Customer Service Professional Targeting Selected Countries

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Serial No: 34441

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Skills keywords: customer service, development, education, finnish, management, process, sales, scandinavia, training

Short Bio:

Customer service experience from part time jobs in cafes and restaurants between my studies. My time in the Finnish Defense Forces was a great opportunity to learn about leadership and organizational skills. Process Management function in Aiesec.

Current location:  The Netherlands - View on map

Nationality: Finnish

Preferred Sector of Employment:  Retail Wholesale and Purchasing, HR and Recruitment

Spoken languages: english, finnish, Swedish

Location I am interested in working: Anywhere

Qualifications & Education

2012-2015
Tilburg University, Netherlands
BSc Liberal Arts and Sciences
Major: Business and Management

2008-2011 Tikkurila Upper Secondary, Finland

2005-2008 Simonkylä Junior High,  Finland

1999-2005 Simonkallio Elementary Schoo, l Finland

Work Experience

2015
AIESEC, Tilburg, the Netherlands

Process Manager

Working as a process manager has been an excellent opportunity to practice and further develop my leadership and training skills. My tasks were divided into two. Process optimization of sending students abroad by looking for improvement points and possible bottlenecks that could slow the process down. In addition, I worked as a coach for students and helped them with everything from finding a project abroad through partnerships to visa matters. As part of supporting other teams, the tasks have included everything from cold calling to online/offline marketing.

2011, 2013 (5/2011 – 7/2011 and 6/2013 – 8/2013)
Chico’s Restaurant, Vantaa, Finland

Waiter

My responsibilities included customer service in three languages, billing as well as recommending wines and beers for particular specialties. Success in this line of work demanded both precision and swiftness in a high-pressure environment, and I was very happy to see both colleagues and customers pleased with my performance.

2010 (5/2010 – 8/2010)
Café Ursula Restaurant, Helsinki, Finland

Barista / Bartender

As a barista in one of the most prestigious and international cafes in Helsinki, I was responsible for taking care of special coffees and salads according to customer needs. I also undertook training in serving cocktails, and was promoted to serve as a bartender in the evenings.

OTHER EXPERIENCE

2011-2012 (7/2011 – 7/2012)
Finnish Defence Forces, Finland

Sergeant

Undertaking compulsory military service in Eastern Finland was a challenging and rewarding experience, which taught me a great deal about leadership and teamwork. After being trained to become a squad leader, I was responsible for the instruction and well-being of 14 men and women. Having demonstrated ”exceptional” leadership and care for my squad, I was promoted to sergeant and gained more responsibility as the platoon deputy leader. I understand that military culture can be quite distinct from that in civilian organisations, but I feel very fortunate for the opportunity to learn a great deal about group dynamics, leadership and personal development.

2014- 2015  (8/2014 – 1/2015)
Erasmus Study Exchange Program, South Korea

As part of our study program the students were highly encouraged to spend one semester in exchange. This was a great opportunity to combine my passion to travel and experience new cultures with studying. I chose South Korea which turbulent history as a neighboring country of North Korea, the culture and the food made it an interesting destination to explore more closely. The experience taught me more about different types of communication styles in an environment where English is no longer a common language.

2015 (10/2015)
Train the Trainers

Participant

Twice a year a National Support Team chooses eight prominent candidates to be trained to become trainers within Aiesec. The training consisted of different learning types, training planning, practise trainings individually and with a co-trainer during a hectic weekend. To work on these skills a trainer is required to give a training first in their local committee before moving into other committees, organizations and conferences. This has given me a great support to continue what the experience in the Finnish Defence Forces taught me of leadership, training and development of others.

Language Skills

Finnish Native

English Fluent

Swedish Good

French Elementary

Dutch Elementary

Activities & Interests

Aiesec has given me an opportunity to get trained and give trainings to other people ranging from my own committee to other organizations within the Netherlands. I am seeking to take this further in the future in my work place. This organization also is a way combine my interest with development economics and education.

To balance these activities I keep physical exercising close to my daily routines which consists of long distance running and swimming. As a licensed scuba diver any opportunity which would take me back underwater is more than welcome.