CV, Customer Focused Administrator Looking Globally

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Serial No: 46817

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Skills keywords: administration skills, customer relations, customer services

Short Bio:

Experienced, adaptive customer focused office administrator with a passion for the natural world and ‘can do’ attitude.

Looking for a job role that combines skills gained over fifteen years of an administrative career with my qualifications, knowledge and training in the environmental sector.

Current location:  England, United Kingdom - View on map

Nationality: British

Preferred Sector of Employment:  , education and training, Travel and Tourism

Spoken languages: english

Location I am interested in working: Anywhere

EMPLOYMENT HISTORY

10.09 to 01.03.2012/ 03.11.2014
Customer Service Advisor
Sedgemoor District Council, Bridgwater, Somerset.

• Frontline customer contact, dealing with all queries regarding the Council.

• Taking payments over the phone for Council tax/rent and garage payments/car park fines/services.

• Care centre operator, emergency response to lifeline customers.

Achievements:

Secondment to Housing department dealing with homelessness.

Promotion to Revenues Department
02.01.2013 – 31.10.2014
Major Projects Officer
Sedgemoor District Council, Bridgwater, Somerset.

• Registering of HPC Requirements, monitoring of correspondence from Consultees and EFDe.

• Use of GIS/MapInfo to plot the new sites; notify consultees of new requirements and timescales.

• Record maintenance via TRIM, tight deadlines, provide administrational support to HPC Planners.

• Crystal Reports for performance monitoring, iCM website updates

Achievements:

Setting up new procedures and processes for fully electronic data handling of all Hinkley Point C DCO Requirements.

01.03.2012 -02.01.2013
Revenues Officer
Sedgemoor District Council, Bridgwater, Somerset.

• Dealing with Voids, checking information is update and correct.

• Monitoring accounts, sending letters for overdue payments, monitor reminded letter responses.

Achievements: Secondment to Strategy and Development Department Major Project Officer

10.09 to 10.09
Administrative Assistant
Somerset Staffing, County Council Taunton, Somerset

Somerset Staffing, Somerset County Council’s in-house casual workers agency, matching specific skills, availability and location to the requests received from a variety of county council and district council offices based throughout Somerset.

03.09 to 05.09
Research Assistant
The Mammal Research Institute, Bialowieza Forest, Poland and Ambios Ltd,

IgoMango Europe Project, EC Leonardo Mobility program. Its research profile covers mammalian biology, ecology of animal communities and forest ecosystems, population and conservation genetics, ecological physiology, biodiversity, and environmental history. The Institute is located in the Less Favoured Region (Podlaskie, Eastern Poland). In terms of biodiversity, it is one of the best preserved regions in the EU, with four national parks and about 25% of the area designed as NATURA 2000 sites.

• Locating European Bison, Roe Deer and Wild Boar using VHF radio tracking equipment. • Orienteering using maps, compass and GPS. Downloading of GPS data from radio collars.

Achievements:

• Leading transects through the Bialoweiza forest.

08.08 to 03.09
VPC Operator EDS,

To process personal information from business and personal cheques received by local client banks.

• Input of voucher information and balance T-sets

Achievements:

• Key holder, Supervision of new staff

04.03 to 05.08
Tachograph Administrator
Langdon Industries Ltd

The role of the Tachograph department is to monitor the drivers to ensure the company complies to and operates within the current legislation governing road haulage.

• Managed Head office for Langdon’s seven depots, including producing driver reports and advisory role in reference to the regulations governing road haulage.

• Implementation of EU Drivers’ Hours and WTD Regulations covering 350+ mobile workers, for compliance with the Law. Producing training packages for driver training supervisor.

Achievements: Health and safety representative, Set up of an open door policy for drivers, staff and managers to discuss legislation, infringements, policy and gaining the trust and respect of the drivers.

Reason for leaving: Change of direction 06.01 to 03.03 Various agency roles within offices, customer care, and distribution centres.

VOLUNTEER WORK EXPERIENCE
01.05.09 to 01.06.09
Volunteer Project Officer Somerset Environmental Records Centre

The Somerset Environmental Records Centre (SERC) is the centre of reference for all information relating to wildlife and biodiversity in Somerset. It maintains an up-to-date record of sites, habitats and species found in the county and makes the data available for decision making, conservation, research, monitoring and education. Supervision and training of new trainees in application of PSYM methodology for pond surveying

01.05.08 to 30.03.09
Planning and survey Assistant

Somerset Environmental Records Centre Offer a training scheme for ecologists looking to gain survey experience and training, by providing work based learning.

• Project management of pond and plot surveys across Somerset for biodiversity monitoring. Providing biodiversity data in response to planning considerations. • Arranging training courses, managing trainee’s time and budget.

EDUCATION/QUALIFICATIONS

July 2014 i-to-i ODLQC Accredited TEFL 110 hours

1998 to 2001
University of Plymouth
BSc Ecology (Hons)

1995 to 1997
Cannington Agricultural College
BTEC National Diploma in Animal Care

SKILLS

Experienced in the use of Microsoft Office, Northgate (CRM) and Yeo, as well as Trutac, MapInfo, GIS, Bat Sound & Analook software, Crystal Reporting, Acolaid, TRIM.