CV, CRM, Loyalty Manager Seeking Work In EU

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Serial No: 42431

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Skills keywords: customer care, customer communcation, customer relations, database, email management, email marketing, loyalty, loyalty marketing, loyalty product management

Short Bio:

I have been working in international CRM agency for more than 4 years and have a huge experience in account and project management, also in strategy planning which help me to find the solutions for set tasks from all possible points of view for Audi Russia, Volkswagen, KIA Motors Rus, Pernod Ricard, Loreal, Hubert Burda Media, Renault, Peugeot, Abbott, Bayer, Hygienekinetics, Maybelline and others.
My english is fluent and I easily study languages.

Ready for any relocation and business trips.

Current location:  Moscow, Russia - View on map

Nationality: Russian

Preferred Sector of Employment:  Marketing

Spoken languages: english, french, german, italian, russian

Location I am interested in working: Anywhere

Work experience — 4 years

February 2012 — till present

Itella Connexions, CRM/Digital agency
Moscow, www.itellaconnexions.ru
Strategic Planner:

• CRM strategies and projects development (B2C and B2B)

• Development of loyalty and membership programs, special campaigns and creative conceptions

• Development of branded Mobile App proposals

• Data analysis to find ways to attract new customers (online & offline acquisition mechanics)

• Building of multichannel communication system (email, sms, TM, DM, Mobile App)

• Development of prospect and lead generation activities

• Communication -calendar planning

• Audit of inside CRM systems and processes

• Trainings for crm and marketing managers(materials development and carring out)

• Research in internal and external market trends, analysis and audit of business processes, customer and competitor research, thinking outside the box

• Work and rule the teams of people inside and outside the organization

• Wide range of knowledge with experience in several roles and departments with different types of projects

• Participation in user testing and upgrade process, and ensure that business objectives are met.

• Collaboration with sales and marketing to identify customer support and technology problems and resolve them

• Conduct user workshops and other forms of requirements gathering, in addition to training workshops

Highlights:

Development of Loyalty program proposals for automobile, pharma & beauty brands (KIA Motors Rus, Abbott, Bayer, Hygienekinetics, Maybelline)

Development of CDB and emailing planning proposal for Audi Russia, KIA Motors Rus, Volkswagen

Development of emailing system proposal for Hubert Burda Media, Johnsons&Johnsons

Development of new products launch CRM support proposals for Loreal, Audi, Volkswagen, KIA Motors Rus, Pernod Ricard Rouss

Development of special projects support proposals for Pernod Ricard Rouss, Renault, Peugeot, Alfa-Bank

Account/project Manager:

• Managing relationships with specific customers for their organization, including completing sales

• Conduct meetings and demonstrations for clients and partners

• Stay up to date on innovations and trends in their field and how they might affect clients’ operations and needs

• Develop new business opportunities with existing clients by promoting company products and services

• Improve customer satisfaction by improving responsiveness and anticipating customer needs.

• Help on-board new clients

• Working with automobile companies (Audi, VW, KIA, Nissan),

• Deep and full diving in to the Client’s CRM, Day-to-day communication with Client

• Budgets, timings and proposals preparation and approval

• Reporting & Timings control

• Working with vendors (digital, design, copywrite, polygraphy, data entry and processing, call centers, etc)

• Executors briefing, coordination and control (programmers, analysts, strategists, designers, etc)

• E-mail marketing

• Data Bases processing and support

• Development, testing and working with CRM systems

• Event-management experience

• Coach, mentor and train new hires or more junior employees

Highlights:

Development and Management of MIAS 2012 CRM projects for Audi Russia

Development and Management of MIAS 2014 CRM projects for KIA Motors Rus

Development and Management of CDB for automobile brands

Development and Management of Trigger communications for prospects and owners for automobile brands

Development and Management of CRM projects during Winter Olympic Games for VGR (Audi Russia & Volkswagen Russia)

International experience

Implementation of several projects (Moscow International Automobile Salon, Central Data Base, Trigger Communications, Sochi Partnership project) in partnership with colleagues from Germany (Audi Head Office):

Daily communication (mail, phone calls, video conference) in English

Several business trips in Head office (1-2 weeks length each)

Organization of conferences, business meetings

Full-time accompaniment of colleagues for 1 month during Winter Olympic games 2014 (24 hours a day communication, working process, leisure time).

Education

Graduate in 2012
Plekhanov Russian University of Economics
Management, diploma with honours

Extra-curricular work

Leadership of The Committee of Foreign Relations:

Daily communication with University partners in English

Organization of studying and leisure time for foreign students

Professional development, courses

2007
Diplomatic Academy of the Ministry of Foreign Affairs of the Russian Federation
English, advanced

2015
The University of California, Irvine
Course “The Art of Negotiations”

Language

Russian — native

English —fluent

French — basic

Deutch, Italian — beginner/elementary

IT Skills

Windows XP, Excel, PowerPoint, Word, Access

SAP, ARIS, ConceptDraw MindMap

Other Skills

Driving license (category B)

Able to effectively make presentations to individuals and groups

Creativity and a sharp, detail-oriented, analytical approach to problems

Ability to come up with new ideas and see the entire business cycle

Additional information

2 weeks exchange travel (UK)

2 month experience abroad leaving (Germany)