An extremely hard working, highly self motivated and driven individual with multi faceted experience gained within the customer services industry, caring and teaching. Works well on own initiative with a high level of self responsibility and plays an instrumental role within a successful and productive team. A capable leader, can motivate and empower others to achieve their own potential and to make a significant contribution within a group scenario.
2010 – To Date BARISTA, Starbucks, Terminal 5 at Heathrow Airport, UK
• Ensuring the provision of an exceptional customer service at all times, making beverages in line with orders and consistently delivering on needs and requirements
• Dealing with any queries in a prompt and knowledgeable manner, escalating the same when necessary
• Processing all purchases through the till system, responsibly handling both cash and cards
To Date CARER, Beech Haven Care Homes
• Providing a high quality person-centred care whilst maintaining dignity and respect, incorporating assisting with personal hygiene and preparation of meals
2007 – 2009 ACCOUNT TEACHER, Bagh Bhairav Boarding School, Nepal
• Personally responsible for planning and delivering effective lessons in a comfortable and safe environment conducive for learning
• Working with students on a one-to-one basis and within a group scenario
• Playing a key role within a successful and productive teaching team, working collaboratively with others in successfully monitoring and developing student progress
MBA (Rayat London College, London) 2010
Bachelors Business Studies, Majoring in Finance & Banking (Shahid Smarak College) 2007
Intermediate Management 2004
Other: Skill Development, Leadership Training, Diploma Course in Beautician, Rejeena Beauty Parlor, Nepal
Key I.T Skills
• Word, Internet, Email
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