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Over 16 years experience in business analysis, process engineering and improvement in operational, supervisory and management roles across both private and public sector. Experienced at dealing with internal and external stakeholders including customers as well as suppliers. Broad cross functional knowledge and experience combined with exposure to agile and waterfall delivery approaches using tools from and techniques taken from many disciplines.
Profile
Troy has over 16 years experience in business analysis, process engineering and improvement in operational, supervisory and management roles across both private and public sector. He is experienced at dealing with internal and external stakeholders including customers as well as suppliers. Troy has broad cross functional knowledge and experience combined with exposure to agile and waterfall delivery approaches using tools from and techniques taken from UML, DSDM, XP and SSADM including: data modelling, ERDs, use cases, data flow, activity diagramming, swim lanes, wire frames and radial navigation diagrams. Troy has accurately evidenced change and provided proof of concept using numerical methods including: standard deviation, moving averages, SPC and regression. Troy has worked well in the role of product owner and participated in daily scrum and managed activities in the product backlog. He is results driven, customer focussed, innovative, intuitive and a problem solver. Troy is an excellent communicator and focussed team player. He works well under pressure aspiring to make a difference; he also understands very well that validation and verification provided the key to successful delivery in a changing landscape.
Work Experience
Malomatia, Qatar: Project Analyst
Dec 2013 – Present
Supporting the implementation phase of the Cerner Millenium solution at Sidra Women and Children hospital. Focusing on supply chain, consolidation of procedures, preference cards, equipment and consumables. Building a database for data collection of preference cards, including equipment, sets, consumables, sutures and surgeon specific comments. Linking pre-procurement activities and data collection to the construction of preference cards and build activities while maintaining a structure to serve the purposes of procurement prioritisation activities. In parallel supporting the integration of Cerner, Lawson Supply Chain and T-Doc for sterile processing.
Supporting the pharmacy function with development of level 1-3 IBM Blueworks supply chain departmental processes to support the customisation and build of the Cerner system integrated with Omnicell, SwissvLog and Script Pro, functional, unit and system testing as well as supporting the internal needs of the department in their development of daily operating procedures linked to organisational policies. Leading Test Task Force for the Cerner 2015 upgrade functional testing using process, function and test script mapping to reduce duplication and increase focus on quality outcomes.
WS Atkins Overseas, Qatar: Business Analyst
Nov 2012 – Dec 2013
Leading business analysis and engagement activities for the Web based CPO GIS portal. As product owner I worked with engineering and programme teams, .NET, SharePoint and SQL developers to design, test and implement the system. The CPO Portal reaches out to a diverse audience across transport and infrastructure engineering organisations as well as government, regulatory and utility agencies.
Scanloop Ltd & TV Healthcare (Bristol) Ltd: Freelance
Sep 2003 – Sep 2012
Between these dates I have operated 2 Limited Companies supporting my freelance and contract work.
NHS Wales Informatics Services, Wales: Business Analyst
Jun 2012 – Oct 2012
Leading requirements development for the Community Informatics Programme, covering; Community Health, Mental Health and Social Care. Collating and merging requirements collected from a variety of sources, developing new requirements and devising a requirements catalogue using IBM Rational Doors. Approximately 4000 requirements were distilled into a PQQ questionnaire format and fed into the ITT procurement process.
Endsleigh Insurance Services, Cheltenham: Business Analyst
Jan 2012 – May 2012
Facilitating operational change, liaising across multiple IT and business stakeholders, external customers and suppliers. Requirements owner for data sharing, fulfilment and product development in readiness for an operational change from delegated authority to broker/insurer model. Delivered through active collaboration with stakeholders and subject matter experts from compliance, claims, documentation, customer services, product management, the AIB and the insurer.
Brightside Insurance Group, Gloucestershire: Business Analyst
Jun 2011 – Jan 2012
Working with an external supplier, IT development, marketing and the call centre to implement the Noetica Dialler platform to replace the Altitude dialler and Goldmine CRM. Product owner for concurrent MI projects including, a call board and a dialler board and lead tracking. Techniques employed include moving averages, standard deviation and SPC to measure the effectiveness of multiple business streams.
AWP Mental Health Trust, Chippenham: Business Analyst
Sep 2010 – Jun 2011
Implementing a trust wide Clinical Information System across geographically separated multidisciplinary teams. Using As Is and To Be modelling with on-site support enabling incorporation of working practices into the new System. Development and implementation of a structured approach to recording care planning information supporting PBR, HoNOS and unit pricing across multiple care settings.
Powys teaching Health Board, Wales: Senior Information Manager
Jan 2010 – Sep 2010
Managed 13 staff within £500k budget across 5 locations supporting 10 community hospitals in readiness for handover to a shared services model though collaboration with the local authority. Development of a measured approach to UAT. Integrating help desk outputs into focus areas for the training function. Implementation of a Data Quality Policy. Encouraging staff self-develop. Management of reporting function and outputs in support of tHB objectives including development and ongoing operation of KPIs and analytical tools to support the changing needs of this highly regulated environment. Tools deployed include SPC, moving averages, regression analysis and forecasting, bespoke spread sheet and information flow modelling.
Powys teaching Health Board, Wales: Information Manager
Dec 2008 – Jan 2010
Development and operation of the management function within the information team to meet the changing needs of the tHB through collaboration with key stakeholders including service leads and directors. Review of the job roles within the team, carrying out 1-1s and performance reviews with all staff.
Powys teaching Health Board, Wales: Consultant Business Analyst
Jun 2008 – Nov 2008
Rewriting data collection, manipulation and reporting processes to deliver key organisational goals within the Annual Operating Framework. Powys tHB were the only Health Board in Wales to achieve the target for patient waiting times. Reviewing provider service management processes, I designed and implemented a purchase order process supporting supply management and enabling significant financial claw back, leading to recurrent annual savings across suppliers. Rewrite of a suite of KPIs in collaboration with operational teams supporting national objectives. KPIs included identification of out of range variables, smoothing with moving averages and process capability measurement using tools from a bespoke suite of MS Excel SPC tools.
AXA Sun Life – UK IT, Bristol: Business Analyst
Mar 2008 – Jun 2008
Interfacing between Business and IT Project Teams to develop requirements for Adviser Fund Switching, Anti Money Laundering and Bulk Contract Enquiry including documentation to CMMI 3 standards.
Racecourse Promoters Association, Bristol: Consultant
Dec 2007 – Jan 2008
Introducing online collaboration capabilities using cloud based MS SharePoint.
South West Public Health Observatory, Bristol: Information Analyst
Oct 2007 – Nov 2007
Consolidation of 8 regional cancer NHS data sets into a single SQL database for cancer related intelligence.
AXA Sun Life, Bristol: Business Analyst
Feb 2007 – Aug 2007
Review and redesign of internal Project Management processes to CMMI level 3 standards. Collaborating with senior project managers and nominated functional managers, I rewrote a number of IT Project Management processes using SIPOC notation supported by textual process descriptions. Support the SMART process requirements measurement points were identified to the quality management function. I also designed a prototype SharePoint, best practice and lessons learnt, repository for collecting PIR information.
AXA Sun Life – UK IT, Bristol: Programme Analyst
Nov 2006 – Jan 2007
Review and improvement of internal engagement processes to remove bottle necks in service provision between internal departments. I worked closely with the resourcing function in the project support office to understand where processes were causing project delays and proposed process changes to overcome these as well as increase visibility in the resource supply chain, making resource availability predictable and reliable.
Orange PCS, Bristol: Business Analyst
Sep 2005 – Sep 2006
Reprioritisation of the 3G rollout process and programme for 18,000 sites through preparation of prioritised and list of target sites. Focussing on cost, benefit realisation and coverage using a readiness and revenue model I developed a data management and reporting system to consolidate planning, connectivity and procurement data. Feedback to the programme managers enabled realignment of effort towards high value sites realising 25% saving on the £350m budget. The system was built using MS Access, MS Excel, SQL and VBA and integrated data feeds from Aris and Excel.
Nickleby & Co. Ltd, Hartley Wintney: Business/Systems Analyst
May 2000 – Sep 2003
Maintenance checking utility:
Consulting with stakeholders from property maintenance, finance and systems to understand process and requirements for a maintenance checking utility implemented in MS Access. The system integrated data from the FM Help Desk and an electronic works completion note system providing a consolidated view of service provision. Working closely with department leads and maintenance managers I developed ad-hoc and regular structured outputs supporting process improvement. The tool processed 300, 000 help desk orders and 1 million associated works completion notes annually for 3 years. Within a £10m FM budget, exception trapping, structured MI and outputs identified annual savings of £1.25m.
Electronic works completion notes and invoicing:
UAT, input and output data validation and advice on the design of data capture screens.
Prototype quoting system:
Overseeing development of an MS Access quoting system integrated with the maintenance checking facility and using outputs from the finance and property systems. Developed using MS Access and VBA this system managed the approval process for maintenance jobs in excess of the predetermined threshold.
Web based quoting system:
I supervised redevelopment of the prototype quoting system into a Web based system. I managed validation and verification of the processes, system inputs and outputs with the client through expert users. This successful delivery was used to manage property projects in excess of £10K in accordance with the store redevelopment programme following a major acquisition.
Online FM Help Desk Application
Consolidating the earlier work on this project the online FM help desk system was developed as a .NET application utilising SQL to provide a fully-fledged maintenance help desk. My role in this was to design the user interface, data capture and management processes using knowledge and understanding of the systems and business processes developed in the earlier prototype projects. I was responsible for overseeing system and database design and for data analysis and readiness for day 1. This required extensive Access, VBA and SQL work to ensure that the system was launched with a base data set enabling the business’ maintenance function to operate from launch.
Mercer Gray Ltd, London: Project Management Trainer
Mar 2000 – Apr 2000
Delivering bespoke group training on the Fundamentals of Project Management with MS Project 98.
IBM, Portsmouth: Systems support engineer
Nov 1999 – Jan 2000
Building PCs for a prototype interactive learning project delivered to schools by IBM. Configuration, installation and testing educational material delivered across the internet through Lotus Notes.
Lloyds TSB Insurance, Haywards Heath: Programme Analyst
Apr 1999 – Oct 1999
Introducing an in-house Project Management Methodology under the group wide Programme Office. Supporting project managers and helping them understand new project management processes and benefits. Working with VBA to interrogate and integrate project and risk and issue reporting between MS Project, MS Access and Excel and managing reporting repositories on the Intranet and LAN.
Lloyds TSB Insurance, Haywards Heath: Test Analyst
Oct 1998 – Mar 1999
Within the Y2K programme of testing in the LTSB Insurance Business I created test strategies, plans, maintained results and supporting documentation. My approach to this task and high degree of accuracy and organisation secured the highest ever audit ranking for LTSB Insurance.
Education & Training
Speak the Speech 2013
Presentation skills training focussed on physical and personal style of delivery
ISEB, Xansa 2006
Programme and Project Support Office Essentials
ISEB, Xansa 2006
PRINCE2 Practitioner
Degree, University of Brighton 1998
B.Sc. (Hons.) Computing and Energy Studies 2.1
Adult Access Course, Salisbury College of Technology 1993
Physics, Chemistry, Biology, Psychology
GCSE, Salisbury College 1993
English Language – B, Statistics – C
GCE O Level, Matravers Secondary School 1987
Maths – C, Physics – B, Chemistry – C, Biology – B, Geography – B
CSE, Matravers 1987
Technical Drawing – II, Technology – II
Additional Information
I play competitive squash and enjoy swimming, particularly with my children. I enjoy reading, cinema and theatre. I enjoy gardening and cooking, especially in the garden during the summer. I like making new friends and exploring new places. I have a UK and Qatar driving license, I am based in Qatar with my wife and children. My plan is to remain in the Middle East for approximately 5 years until 2019.
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