CV, Business Process Lead/Manager Targeting UK Or US

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Serial No: 33745

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Skills keywords: administration management, assistant manager, business analyst, business process management, business processing outsourcing, office manager, team lead

Short Bio:

My career started right after my graduation in Business Management in 2008 with Tata Consultancy Services, India. I have handled roles such as Report Analyst, Database Specialist, Production Coordinator (REP), Business Analyst & BPS Team Leader and have hands on experience in coordinating multiple stakeholders, scheduling and leading meetings/calls, people handling, project management, preparing & reporting monthly performance / KPI decks etc.

Current location:  Singapore - View on map

Nationality: Indian

Preferred Sector of Employment:  General Management

Spoken languages: english, Hindi, Malayalam, Tamil

Location I am interested in working: Anywhere

Profile

I am a result oriented professional with 7 years of experience seeking to work in an organization where I could utilize my skills and use my entire potential for the growth of the organization and myself, dynamically keeping pace with the challenges of the industry. I have hands on experience on coordinating with multiple stakeholders, scheduling and leading meetings/calls, people handling, project management etc.

Career Experience

June 2015 – Present
Business Process Manager / Accounts / Contract Department
Red Lotus Marine Services, Singapore

Roles & Responsibilities:

• Invoice creation as per the works order/quotation received.

• Prepare Correspondence Letters / Job Completion Reports based on project activities / requirement.

• Keep a track of Accounts Payable Invoices in ACCPAC software (SAGE).

• Documentation of Bank files, Payment vouchers, Audit files etc.

• Claim GST refunds on a quarterly basis.

• Completion of surveys by Ministry of Manpower on behalf of company.

June 2008 – May 2015
Business Process Lead / Team Lead
Tata Consultancy Services, Chennai, India

Client – The Nielsen Company (North America)

Domain – Market research

Department – Client Information Delivery of Retail Measurement Services

Designation – Business Process Lead

Role – BPS Team Leader

Roles & Responsibilities:

• Manage a team of 22 members which co-ordinates with other departments in terms of Client Delivery ensuring correct data is processed and delivered as per client requirement.

• Prepare and present metric / performance review deck of the team to the senior management and client stake holders.

• Work on Business Process Improvements based on current process requirements.

• Work well with numbers and analyze complex client data. Follows ‘best practice’ in research design and documentation.

• Analyze and process raw data into reports for senior managers.

• Work with external data suppliers regarding data accuracy and integrity.

• Responsible for the delivering client reports based on current requirements.

• Coordinate with clients and stakeholders to ensure appropriate resources are in place for transition/training and migration of work.

• Work through process documentations, study the business requirements, identify historical patterns with an eye to predict & improve business performance in the future.

• Provide suggestions on process improvements and assist in completing them.

• Ensure adherence to the agreed quality parameters and project plan.

• Plan and conduct Audits and ensure compliance across all parameters.

• Determine the outcomes to help and suggest client to make better business decisions.

Education & Qualifications

Bachelor’s Degree – Business Management  (BBM) – 72%:
Sree Saraswathi Thyagaraja College / Affiliated to Bharathiar University, Tamil Nadu, India
Jun 2005 – May 2008

Higher Secondary Education – 64%:
Mannam Memorial Residential Higher Secondary School / Affiliated to Kerala State Board
Jun 2003 – May 2005

(Main Subjects – English, Science & Mathematics)

Secondary School Education – 71%:
St. Theresa’s Convent HSS / Affiliated to Kerala State Board
Apr 2003

Awards/Achievements/Activities

• Active member of organizing committee for “Magnifest‘14”, TCS NA Buy Celebrations(Event)

• Mar 2011 – Nielsen GOLD Award – Best Performer Award

• Apr 2012 – Nielsen GOLD Award – Best Performer Award

• Dec 2011 – Nielsen Integrity Award – Performance Excellence Award for the 3rd Quarter 2011

• Jun 2012 – TCS Awards & Recognitions – Star Performer Award

• Jun 2011 – TCS Service & Commitment Award for 3 Years

• Jun 2013 – TCS Service & Commitment Award for 5 Years

• Active Classical Dancer through-out school / college days.

Visa/Work Permit Information

Singapore SPASS Work Visa
Jun 2015 – Present

Skills

• Administration / Management Skills

• MS Office

• Excellent Typing Skills

• Operating System: Windows-XP, Vista, Windows 7, Windows 8, Mac.

• Proficient with Microsoft Word, Excel, PowerPoint, Outlook.

Personal Strengths

• Quick learner and decision maker.

• Leadership and team work skills.

• Excellent communication skills.

• Perseverance & “Don’t give up” attitude.

• Always walk with give respect and take respect policy.

• Ability to strike a friendly chord with any kind of personality.

• Willing to work in team and hard worker.

Interests & Hobbies

• Indian Classical Dance

• Zumba

• Writing

• Reading anything that catches my attention

• Listening Music

Training

• iQMS Certification-Process Management

• Failure Modes and Effects Analysis-Process Management

• Trapeze Orientation L2-Process Management

• Effective Relationships with Customers

• Leading Teams: Developing the Team and its Culture

• Structured Problem Solving

• Enmesh-Effective Conversational Skills-ILT

Personal Information

Nationality : Indian

Marital Status : Single

Date of Birth : 13/11/1986

Languages Known : English, Malayalam, Hindi & Tamil

References

Available on request