• BA (Hons) Degree
• Languages – Italian, English, Spanish (basic)
• Customer Service Management
• PMP – PMI – Project Management
Sep 2015 – May 2016
CHANNEL PARTNER ACCOUNT MANAGER: Jabra
Aug 2014 - Sep 2015
INTERNAL SALES EXECUTIVE EMEA: TripAdvisor
Apr 2013 – Jul 2014
BUSINESS ENTERPRISE EXECUTIVE: Convergys / STREAM
– Passionate, resilient, attentive to details, target driven, determined, well-balanced.
– Can-do attitude even the most demanding situations, self starter attitude & no setbacks allowed, always delivering results on time.
– Used to dynamic prioritisation in complex, multitasking and fast changing environments, always focused on the outcome.
– Likes to work in an international/multicultural context with on site or virtual teams.
– Hungry to learn. I am curious and a quick learner.
– 10+ years as Account Manager, Business Development and Inside Sales
– 10+ years Customer & Stakeholders Management up to C level
– 10+ years Team Leader
– 8+ years experienced Project Management PMP-PMI 310880 2005-2015
– Proficiency in all areas of Microsoft Office, CRMs (Salesforce & MS Dynamics), SAP …
– Excellent communication skills, both written and verbal, great team player.
– Sales B2B on target or over (115% average)
– Effective decision-maker networking, creating and growing relationships up to C level (250 in the first 3 month in my last job)
– Over 50 project planned, executed and closed (some declared best practice in Telecom Italia S.p.A.)
– Several Project Management and outdoor classes trained up to 25 people
EDUCATION & QUALIFICATIONS
2013, Lifetime Awarding – Customer Service Level 2 – 13 Credits
2012, Preston College – Level 2 Certificate in English Language Adult Literacy
2005, September – Project Management Institute – PMP 310880
1998, Università degli Studi di Camerino Laurea in Scienze Politiche Indirizzo Internazionale, comparable to British Bachelor Honors Degree standard by NARIC
Sep 15 – Present
Partner Account Manager – Yateley
Partner Account Manager- Italian Market Business Development
Provide Inside Sales support for Vendor Managed Partners – Identification, acquisition and on boarding of new partners – Driving EU opportunities through partners – Working with distribution in the recruitment of partners – Identifying key contacts, building and maintaining effective relationships with key decision makers – Drive revenue growth through effective account management of new and existing partners – Forecasting and reporting on CRM (Microsoft Dynamics).
38 Opp.s – 86k € (first 3 months) – target 10 Opp.s per month
Aug 14 – Sep 15
Inside Sales Executive EMEA – Oxford
Inside Sales Executive EMEA – Italian Market Business Development
Communicate a full solution product set educating the customers in the process. – Follow up and thorough qualification of marketing and sales leads. – Assign qualified opportunities to Sales Reps with applicable information captured. – Support prospecting initiatives and campaigns for territories assigned. – Manage designated opportunities from lead to close, including order processing and payment. – Respond to inbound sales related enquiries. – Forecasting, reporting and following up on CRM (Salesforce) the activities to increase conversion rates. – Contribute to and support the territory plan in conjunction with Inside Sales and Territory Managers. – Participate in funnel meetings, as appropriate, as well as planning and delivery of sections of the annual territory and account plans. – Provide support for open territory funnel coverage, as directed by Sales Manager.
155 deals.(Sep 14 – Apr 15) – last target 28k $ per month, average achievement 99%
Apr 13 – Jul 14
Convergys (former STREAM) Intelligent Contact
Business Enterprise Executive – Manchester
Multilingual Sales Advisor – Manchester
Business Enterprise Executive – Italian Market Business Development
High quality Leads generation – C-level executive / Decision Makers Networking – Prospect Business Analysis (identify key value drivers and business priorities) – Potential needs identification (demand generation) – Solutions and tools identifying – Pipeline building and nurturing – Creating Business Opportunities – Booking Appointments for Country Manager – Attending appointments – Participating in sales quotations
Created 34 business opportunities in less than 8 months. Last target was 5 appointments/month over 500k
Jun 12 – Dec 12
Sales and customer care executive manager – Rome
Market development – Facebook profile and On-line shop development. – Customer care development. – Participation in fairs and exhibitions – Training of internal resources. – Loyalty card system development. – Intra European import management (Intrastat)
Facebook profile developed with +350% movement – On-line shop ready for launch – Customer care planned and launched – Loyalty card system launched – Internal resources trained on customer care and loyalty card.
Sep 09 – Apr 12
Fabrizio Bucarelli PMP
Project Management Trainer – Rome
“Preparation for Project Management certification (PMP)”
Courses design. – Content development. – Preparing and organising all paperwork for courses. – Teaching in classes. – Training of internal and external resources. – Trainers training, – Skill gap analysis. – Exam simulation
12 Courses with 104 trainees, total duration of 496 hours.
May 09 – Dec 11
EASY CREDIT di Fabrizio Bucarelli
Credit Brokerage – Owner – Rome
Intermediary between banks and consumer for the facilitation in loans and mortgages request
Customer creditworthiness analysis. – Feasibility analysis. – Interest calculation. – Document control and preparation. – Banks presentation. .
Several loans and mortgages obtained.
Jul 07 – May 09 Tessit S.r.l.
General Manager – Rome
Market Development – Commercial and financial renovation. – Commercial and administrative control. – Sales team support tailoring prices and quotes and checking all the orders flow. – Complete management of the company reporting directly to the property. – Extra European import & export management
Within this role I led the company from a loss situation (measured from the last 3 years budgets) to a situation of activity from the first quarter of 2008.
Jan 02 – Jun 07
Telecom Italia Learning Services S.p.A.
Senior Project Manager – Account Manager – Rome
Project design, management, control, report and closure – Customers and Stakeholders management. – Selection and skill gap analysis. – Content design and production management. – Content digitalization and delivery management, (WBT and CBT) – Scouting and fundraising. – Teaching. – Local and central Public Administration reports management. – Forecasting and reporting on SAP.
Management of several projects all with good performances – Management of two “best practices” project – Closing and reporting of projects for a total value exceeding 5 million euro.
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