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Business Consultant; Strategy, Org. Diagnosis, Partner Relations

I am currently available for work
Serial No: 9964

List top 5 skills: business communications, management consulting, organizational diagnosis
Short Bio:

To introduce myself, I am a young professional with an MBA degree, and extensive experience in Business Consulting and Business Development.
I have personally managed several Business Planning, Business Valuation, Market research, Customer service enhancement projects.
I also have vast experience in Partner Search and relationship management and have successfully executed several hundred thousand dollar deals and established long-term partnerships.

Current location: 

Yerevan, Armenia - View on map

Nationality: 

Armenian

Preferred Sector of Employment: 

General Management, education and training, other

Spoken languages: 

Armenian, english, russian

Locations I am interested in working:

Anywhere

List of countries I have a visa to work in:

Armenia, Russia (Russian Fed.)



WORK EXPERIENCE:

2012 – 2013 “INTER LOTO” LLC

Head of International Cooperation and Development

Main activities and responsibilities:

• Relationship management with international suppliers and business partners,

– Identifying potential partners and establishing business cooperation,

– Conducting negotiations, evaluating and revising agreements,

Accomplishments: – Successfully led negotiations with several international suppliers and business partners to closing the deals and signing contracts.

– Managed the introduction of a new betting product; from contacting the providers, evaluating offerings and negotiating the terms of cooperation, to managing the implementation of the project.

• Strategic business development and marketing activities,

– Initiating, participating and facilitating discussions on strategic development,

– Identifying, contacting and establishing cooperation with strategic partners,

– Marketing analysis, setting priorities and identifying target markets,

Accomplishments: – Established long-term cooperation with several multi-national partner companies, arranged meetings and negotiations. Worked with several international consultants.

– Prepared two comprehensive market evaluation reports on the Armenian gaming market and expected developments.

• Supervising Customer Service department,

– Defining and implementing internal regulations regarding CRM,

– Recruiting and training the Customer service staff,

– Regularly monitoring the quality of customer support,

Accomplishments: – Took the responsibility of introducing the online customer support service via Live Chat. Recruited and trained the CS staff. Successfully launched the service.

• Managing international expansion of the business,

– Worked on the Marketing plan for expanding the business internationally.

– Company registration and establishment of banking facilities in EU and offshore jurisdictions,

– Financial management of the company,

Accomplishments: Established corporate and banking facilities for business in EU and offshore jurisdictions. Managed compliance issues with the regulations and the process of acquiring licenses.

2011 – 2012 “VIVARO BETTING” LLC

Business Development Director

Main activities and responsibilities:

• Coordinating the partnership with foreign suppliers and online payment systems,

– Handling all the aspects of cooperation, including initial research, contacting, competitive evaluation of the offerings, negotiations, contracting and implementation.

• Managing sales of B2B company offerings, responsible for the whole sales process.

– Initial research, generating leads, evaluating prospective partners,

– Presenting the offerings, organizing demonstrations, conducting negotiations,

– Developing marketing and sales tools (brochures, presentations, letters, white papers and the website) for promoting the software and services.

• Managing Marketing and Customer Support departments,

– Strategic marketing planning, identifying target markets for B2B offerings,

– Supervising the affiliate marketing activities and budget allocation,

– Studying international competition and development of the industry worldwide,

– Direct supervision of Customer Support department, conducting various activities towards improvement of service (trainings, internal regulations, “mystery shopping”),

Major accomplishments:

 Established partnerships with several long-term clients,

 Successfully managed the launch of the B2B company website,

 Organized the participation of the company in an international exhibition,

 Lead the process of licensing the services and software in EU,

 Developed tools for customer service evaluation and improvement.

2011 – 2012 “FAST CREDIT CAPITAL UCO” CJSC

Member of the Board of Directors

Main activities and responsibilities:

• Participation in Board meetings, discussing strategic development issues,

• Implementing projects towards customer service improvement in the branches,

• Other responsibilities assigned by the Chairman,

2007 – 2011 “BAKER TILLY ARMENIA” CJSC

Manager, Corporate Finance and Business Advisory Department, 2010-11

Senior Consultant, 2007-2009

Main activities and responsibilities:

• Managing the relationships with clients, presenting project deliverables

• Developing new services and making presentations to potential clients

• Extensive involvement and supervision of the ongoing projects

• Managing the marketing activities and producing marketing communications

Major accomplishments:

 Development of Business Plan for a major Sports and Entertainment Complex

 Conducted Marketing Research and analysis projects in mobile telecom, mining industries and labor market,

 Was involved in two Business Valuation project (manufacturing and mining companies)

 Organized several countrywide representative surveys

 Coordinated annual Monitoring & Evaluation of Long-term Governmental Projects

 Concluded several “Mystery shopping” and Salary survey assignments

2009 – 2010 The European Carolus Magnus University (Yerevan), MBA program

Lecturing

“Business Economics” & “Marketing & Research”

2005 – 2006 “IMEX Group” Co. Ltd

Sales Manager

• Communications and negotiations with foreign firms/suppliers from Europe & Asia,

• Scheduling orders, planning sales, shipments and inventories for future periods,

• Organizing and supervising the sales in the network of showrooms,

• Presenting the products to the sales staff and major clients

• Market research and competitive analysis

INTERNSHIPS & VOLUNTEERING:

“ARDSHININVESTBANK” CJSC

International Department – Dec. 2004 – Feb. 2005,

Armenian Stock Market

Department of Registration and Listing – June – August 2002

EDUCATION:

2004 – 2005: American University of Armenia

MBA: School of Business and Management,

Concentration/major: Finance & Accounting

Minor specialization: Marketing & Management

1999 – 2003: Yerevan State University

Bachelor’s Degree: Faculty of Economics,