Experience within Social Housing seeks employ in Australia

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Serial No: 7269

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Skills keywords: client advocacy, conflict resolution

Short Bio:

I have 4+ years experience of working in Housing Management in the UK. Responsible for managing a portfolio of 450+ properties both General Needs and Sheltered, I am proficient in identifying needs and solutions for clients from diverse ethnic backgrounds. Having gained an Advanced BTEC in Anti-social behaviour and Neighbourhood Nuisance and exceeded company KPI which resulted in increased company profitability I am highly motivated in exceeding company and clients' expectation alike. Having conducted a successful stream-lining project which reduced company costs and increased sustainability I am innovative and adaptable.

Current location:  England, United Kingdom - View on map

Spoken languages: english (fluent), French (Basic), Spanish (Basic)

Location I am interested in working: Anywhere

I am looking to permanently re-locate to the Brisbane area of Australia and find employment in a Social Housing Services related role where I can utilise my extensive experience in tenancy support and maintenance as well as a highly sought after qualification in Anti-social Behaviour case-working. With a proven record of advocacy on behalf of vulnerable customers I can consistently meet and exceed your company and clients’ expectations.

What I have to offer

I can bring to your company professionalism and reliability. I have 4+ years experience of working in Housing Management in the UK. Responsible for managing a portfolio of 450+ properties both General Needs and Sheltered, I am proficient in identifying needs and solutions for clients from diverse ethnic backgrounds dealing with issues such as: Homelessness, poverty, racial abuse, domestic abuse, drug & alcohol abuse and mental health difficulties.

With the ability to pay particular attention to detail, I am skilled at adapting my working practices to meet the effects of new legislation and its impact on customers’ financial responsibilities as well the social implications. I have proven excellent communication and numeracy skills and a keen, enthusiastic “can do” approach. I am a fluent English speaker with basic conversational/written abilities in both Spanish and French.

A motivated approach to the tasks in hand, ambitious and keen to progress and contribute to the organisation by working to high standards. I am responsible, dedicated, trustworthy and a person of high integrity with excellent interpersonal skills.

CAREER HISTORY

Guinness Hermitage – A Division of the Guinness Partnership

A Housing Association with an extensive portfolio of properties throughout England.

Assistant Housing Officer 2008 to Present

Responsibilities

• To prioritise income recovery, property allocation to new customers and the speedy resolution of Anti-social behaviour cases to facilitate longevity of tenure and to ensure maximisation of company profitability

• Initial contact for all customer queries taking a “cradle to grave” approach to promote a consistent, customer-centred focus

• Communication via email, telephone and face-to-face to provide customers with expedited query resolution

• Working to and exceeding KPIs, targets and deadlines

Achievements

 Gained an Advanced BTEC in Anti-social behaviour and Neighbourhood Nuisance

 Exceeded company KPI which resulted in increased company profitability

 Conducted a successful stream-lining project which reduced company costs and increased sustainability

 Have received numerous compliments from customers, existing and new, for my professionalism, courtesy and enthusiasm when resolving their queries.

Averys Wine Merchants

Nationwide supplier of Fine Wines & Spirits

Customer Sales Advisor 2002 – 2008

Responsibilities

• Expediting and resolving all customer queries to company Service Standards and Time-Frames to ensure guaranteed customer satisfaction

• Sales and Up-selling of new products to increase company profitability

• Identifying potential new customers and initiating first-contact

• Liaising with delivery companies, quality control and finance departments

• Training new staff members

Achievements

 Gained Intermediate Certificate in Wines & Spirits (WSET)

 Team Leader in Customer Care department

 Created new customer accounts

 Consistently met KPIs with regards to delivery times

Various Employment Agency contracts

Working for agencies in both England and Wales on temporary contracts

Administration/ Sales Advisor roles 2000 to 2002

Responsibilities

• Office administration

• Communication with customers via letter, telephone and e-mail

• Call-centre work for High Street Bank dealing with account enquiries

Achievements

 Gained knowledge of the working of call-centres

 Gained numerous transferable skills

 Gained confidence in customer communication

Education

BSc (HONS) Psychology 2:1 University of Wales Institute, Cardiff, UK 1997 to 2000