British Network Engineer

Available

Serial No: 7286

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Skills keywords: cisco network associate, computer networking, customer service, microsoft technologies

Short Bio:

I have a real passion for networking and have recently completed certifications in MCTS and CCNA to support the passion. I have also done CompTIA Network+ and A+ certifications to build a more rounded repertoire to bring to a new job.

I bring a lot of leadership skills as well as a very good technical knowledge of IP networking and telephony experience to a new role. I aim to further my networking specialisation by completing my CCNP and CCIE certifications over the next two years, and become a expert in my chosen field.

Current location:  United Kingdom - View on map

Preferred Sector of Employment:  accounting and finance

Spoken languages: Afrikaans, english

Location I am interested in working: Anywhere

Work Experience

BT Openreach : May 2011 – Present

Operational manager for MOD Civilian Work Attachment

• Providing leadership, motivation and coaching for a team of 11 engineers joining civil workforce after serving in the armed forces, to ease integration into the civilian workforce

• Handling and resolving customer complaints

Multi skilled engineer

• Providing end users with fibre optic internet connections and ensuring all home networking set up is correct and working.

• Overhead repair and provisioning of end user telephone lines and cabling.

Long term management cover Feb – Jul 2012

Short Term Cover: Jul – Aug 2012

Sept – Oct 2012

• Providing leadership, motivation and coaching for a team of 14 engineers of mixed skills sets.

• Managed team to maximize productivity, improve customer satisfaction and maximize revenue

• Handling and resolving customer complaints

Qube GB Ltd: Oct 2009 – May 2011

Supervisor:

• Managing a team of 26 engineers with different skill sets, to improve quality and maximize revenue gained for the company

Controller and Routing:

• Responsible for receiving and routing 500+ tasks every afternoon for the next day

• Managing, planning and executing 500+ jobs daily to all southern engineers (60 engineers)

Installation and Faults Engineer:

• Installing, maintaining and faulting home networks an telephony systems

Packet Exchange Ltd: Jul’06 – Mar’09

Provisioning Engineer:

• Providing end to end IP connections

• Administering & designing LANs, WANs internet/intranet

• Configuring IP switch routing throughout a global switch network

• Ordering RIPE IP addresses

• Communicating and negotiating with users, specialists, other staff and suppliers.

• Network connectivity troubleshooting, ping, tracert, and telnet.

• Responsible for communication protocols, configuration and integration

• Switch configuration in particular VLAN configuration/troubleshooting.

• Working with multiple technical platforms

Key skills and Competencies

• Good understanding of static and dynamic routing.

• Have a good technical network background.

• Working knowledge of major networking components & hardware components.

• Knowledge of website abuse incidents, problems & change management.

• Ability to explain technical issues clearly to non-technical colleagues and customers.

• Thorough understanding of Windows & OS X

• Able and willing to work flexible hours in the UK when necessary.

• Extensive knowledge of Microsoft based operating systems, including Windows Server 2008, Windows XP, Vista, 7 & 8

Academic Qualifications

CompTIA A+: Certified March’11 (National IT Learning)

CompTIA Network+: Certified May’12 (National IT Learning)

NVQ Level 3 ICT: Diploma completed December’12 (Edexel)

MCTS: Certified May’13 (National IT Learning)

CCNA (Cisco): Certified August’13 (National IT Learning)