CV, British IT Support Professional, Systems Administrator, ITIL V3

I am currently available for work
Serial No: 18440

Skills keywords: fast lerner, methodical, microsoft, problem solving, support
Short Bio:

IT Support Professional working as System Administrator looking for new Opportuniy

Current location: England, United Kingdom - View on map
Nationality: British
Preferred Sector of Employment:  IT and Technology, other, other
Spoken languages: english, punjabi, Urdu
Location I am interested in working: United Arab Emirates, United Kingdom
List the countires you have a visa to work in: Togo, Tonga, United Kingdom, United States


VMware Certified Associate – Data Centre Virtualisation (VCA-DCV) – October 2013

ITILv3 Foundation IT Service Management – November 2013


Operating Systems: Windows Vista; Windows XP; Windows 7; Windows 8

Microsoft Servers: Windows Server 2003; Windows Server 2008; Exchange 2003; Microsoft Exchange 2007. Microsoft SCCM 2007/2012

Software: MS Office 2007; MS Office 2003/XP; McAfee; WinZip; Symantec Ghost; Heat; Remedy 7.0/6.0; DameWare Remote Console; Email (Microsoft Exchange, Lotus Notes Mail); Trend Micro Firewall, Symantec Backup Exec 2010/2012 and many others.

Hardware: HP Proliant DL380, Dell PowerEdge

Virtualisation: VMWare ESX Server 3.5, VMWare Virtual Centre Client

Networking: DNS, DHCP, TCP/IP; Routers; Switches

Technical Skills Other: Microsoft Active Directory 2000 /2003, Microsoft Exchange 2003, Blackberry Enterprise Server, Airwatch Mobile Device Management


University of Westminster Bsc Computer Science.



Systems Administrator / UK IT Support | Toluna UK PLC |

May 2012 to Present

• Software Testing, Implementation & configuration

• Maintenance & management of the Critical Windows based Server Environment

• Maintaining up to date Antivirus levels on all machines across Europe

• System upgrades both at workstation and Server level.

• Working on Active Directory and controlling IT user accounts.

• Managing and monitoring of backups in multiple locations.

• Software Testing, Implementation & configuration.

• Troubleshooting technical problems and implementing solutions.

• Purchasing of IT Equipment and software in line within agreed budgets.

• Supporting a multi-location IT infrastructure for several hundred users.

• Provide fast and accurate troubleshooting and rectification of reported faults.

• Asset management and repair logistics.

• Mobile Support for Blackberry and Iphones, on Blackberry Enterprise Server and Airwatch Mobile Device Management Server,

Projects Led:

• Windows 7 Rollout : Lead in the upgrade of 75 Machines from Windows XP to Windows 7

• Mobile Upgrade: Lead in the upgrade of 40 devices from Blackberry to Iphones including Integration with the Current Infrastructure

• Default Font Policy: Following the decision to use a default font, created and MSI and Updated Group Policy to install the font on 1000+ Machines

• Group Policy Update: Following complaints from customers, liased with worldwide policy holders and updated group policy to change rules on Outlook Out of office policies.

• O365 Implementation: Migration of Accounts from Exchange 2003 to Exchange 2013, implementing Cloud Computing.

Technical Support / Systems Administrator | Ultima Business Solutions (Based Client Side) |

June 2008 to May 2012

• Working for Honda, BMW, Toyota, International Power, BNP Paribas,

• Supporting Bespoke in-house systems.

• Active Directory Administration

• Server Backups and Updates

• Telephony Patching

• Liaising at all levels with Partners, Associates and Secretaries to ensure problem resolution.

• Creating and configuring phone and voicemail accounts using Cisco Unity system administrator.

• Creating and configuring phone and user accounts using Cisco Call Manager.

• Ensuring calls are answered within set service levels, and resolved within agreed timescales or escalated to the appropriate support group.

• Ensure shared knowledge bases are kept up to date with any new fixes and patches.

• Upgrade or Replace Hardware, including RAM, Hard Disks, PCI Cards, Motherboard

• Configuring and Deploying laptop/desktop images

IT Service Centre Analyst | Lehman Brothers, Mortgage Capital Division

Broadgate, London | July 2007 to June 2008

• Logging incidents on the HEAT call logging system

• Creating, Configuring and administering user’s accounts in Active Directory

• Creation, deletion and maintenance of users in conjunction with the Systems team.

• Liaising at all levels with Partners, Associates and Secretaries to ensure problem resolution.

• Monitoring and escalation of issues to IT teams.

• Solely responsible for the streamlining and management of the Equipment Ordering Process for the IT Department.

• Produce monthly reports on call logging trends.

• Liaison with Application Support Team, Systems and Network Infrastructure Teams