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CV, British ExecPA / Learning Development Facilitator targets Dubai

I am currently available for work
Serial No: 7968

List top 5 skills: budget control, event co-ordination, project management, training
Short Bio:

My current position is as Learning & Development facilitator/ Co-ordinator and this role involves a high level of organisation skills, confidence, administration tasks and regular interaction and support to the Trainers, consultants and stake holders within our organisation. This has enabled me to build effective working relationships and be able to anticipate their requirements in advance and provide them with professional, effective support, training and information as and when required.
I have gained excellent communication skills and use the appropriate methods such as telephone, email, memos and letters when dealing with queries and correspondence. I have confidence in dealing with a range of people, and the ability to remain calm under pressure and deal with difficult situations. I have over 12 years of Training co-ordination expertise and have gained some valuable experience in delivering Administrative /management training over the years aswell. I have undertaken the relevant qualifications i.e. Diploma (foundation degree level) in Business and Admin, Preparing to Teach in the lifelong learning sector, NVQ in Advice & Guidance, ILM award in first line management and currently undertaking ILM Management Apprenticeship Degree level. I have also a key skills certificate in assessing and delivering key skills on English language and literature.

Current location: 

Blackburn, Blackburn with Darwen, UK - View on map

Spoken languages: 

English & Urdu

Locations I am interested in working:

United Arab Emirates

Personal Attribute Statement

 I have over 12 years of expertise and have gained some valuable experience over the years in supporting organisations in various roles with customer care, including project support, training delivery, co-ordinating and implementing new systems & processes, advice & high level Exec PA /admin duties

 I have over 4 years of experience in working directly in a Learning & Development /HR

team that supports over 7000 staff

 I am a very fast learner and believe my knowledge, skills are transferrable to allow me to fit into a new role efficiently

 I am currently located in UK but very flexible and willing to relocate for a position suitable.


 ILM Management Apprenticeship L5 (Currently studying)

 Diploma Level 4 Business – Accrington & Rossendale College (June 12)

 Preparing to Teach in the lifelong Learning Sector Level 4 – Blackburn College (April 11)

 Advanced Excel Certificate – Training 2000 (March 2011)

 City & Guild L2 Literacy, Numeracy & ICT awareness (November 10)

 NVQ Level 2 Information, Advice & Guidance – Blackburn College (June 2010)

 ILM Level 3 Award in First Line Management – Blackburn College (June 2010)

 Counselling Concepts Level 2 – Blackburn College (Dec 2003)

 Dual Award D/D Travel & Tourism—Blackburn College (June 2003)

 NCFE L2 Award Resort Representative Certificate—Blackburn College (June 2003)

 GCSE’s 10 grades A to D—Beardwood High School (July 1999)


 I am bilingual and although English is my first language I am fluent in speaking Urdu and

Punjabi too

 I have organised and co-ordinated many events such as meetings, training, conferences, forums

 I have advanced knowledge of using MS office and using, Excel, Outlook, W ord, PowerPoint

 I completed my Preparing to Teach in the Lifelong Learning Sector and this has enabled me to create lesson plans, deliver training and evaluate

 I have also developed and delivered presentations on new systems, processes and procedures


 100% attendance & punctuality

 Full UK driving licence

 Professional, polite organised, efficient, adaptable, flexible & reliable

 Cultural Awareness & excellent communicator with people of all backgrounds

Work History

Lancashire Care Foundation Trust – Health Care

Position: Executive Learning & Development Co-ordinator/ Facilitator – Dec 08 – Current

Manage business admin staff. Support the Learning and OD Consultants and Facilitators in the provision of the service and the administration and updating of Learning, Education and OD policies and procedures. Assist in the delivery of workshops and awareness sessions on Trust Learning, Education and OD systems, policies & procedures. Undertake project work at the request of the Learning and OD Consultants /Associate Director of Learning and OD. Provide advice to Managers and staff with requests for education and learning in accordance with Trust and department policies and processes. Manage the learning activity booking system. Assist in giving advice to line managers on the interpretation and application of data collection and reporting. Assist with meeting arrangements for the Learning and OD team as required. Administer L&OD related documentation in an accurate and timely manner. Ensure OLM (Learning Management System) and other supporting systems are up to date and accurate and comply with relevant legislation. Assist in the procurement process i.e. liaise with the L&OD Consultants and Business Managers and assist them to secure the best rates and resources for learning provision. Assist the team to manage relationships with internal and external suppliers. Support staff requesting reports to ensure the right information is presented in the correct format, to meet information requirements and deadlines. Build and maintain good working relationships with internal and external managers at all levels, communicating clearly and effectively, ensuring customer care is maintained throughout. Enter financial data into spreadsheets as required and report variances as agreed with the Business Manager. Design promotional materials for the department and assist with the production and updating of Toolkits and other resources as required. Participate in and contribute to relevant professional meetings as required.

Prepare interview packs for recruiting managers and candidates as appropriate. Ensure that job descriptions, person specifications, advertisements and other documentation loaded onto NHS Jobs or disseminated via other methods, are accurate and presented on the most recent Trust templates. Accurately record data relating to recruitment and selection, in line with the most recently agreed process. Arrange and undertake statutory and other pre-employment and identity checks, including eligibility to work in the UK, reference requests, obtain criminal record bureau disclosures, occupational health, qualifications and professional registration checks. Maintain up to date awareness of Trust’s Recruitment and Selection Policy Terms and Conditions of Employment and NHS Jobs and e-HR InfoPoint functionality. Ensure documentation is filed, stored or destroyed in line with Trust policy.

Taking on some of the manager’s responsibilities and working more closely with management, deputising for the manager, making decisions and delegating work to others in the manager’s absence, being involved in decision-making processes.

East Lancashire PCT Position

Executive PA to Director of Governance – Nov – Dec 08

Devising and maintaining office systems, including data management and filing, arranging travel, and accommodation and, occasionally, travelling with the manager to take notes at meetings or to provide general assistance during presentations. Screening phone calls, enquiries and requests, and handling them when appropriate, organising and maintaining diaries and making appointments; dealing with incoming email, faxes and post, often corresponding on behalf of the manager, taking minutes, producing documents, briefing papers, reports and presentations, carrying out specific projects and research, taking on some of the manager’s responsibilities and working more closely with management, deputising for the manager, making decisions and delegating work to others in the manager’s absence, being involved in decision-making processes.

BSR Family Life Projects

Position: Project Co-ordinator/ Executive PA- Aug 03 – Sept 08

Main contact person for project, supported recruitment process, induction and office management of all bases. Diary & travel management for Senior managers, organised Board meetings, steering groups, training events, conferences, forums & staff meetings, taking minutes. Supervising Admin team. Maintaining financial records & managing invoices, records, updating publicity materials, preparing reports & articles. Interpreting, liaising with partner agencies. Attending HR & disciplinary meetings. Updating personnel records, tracking leave, flexi time & training for all staff. Managing volunteer recruitment, interview & placement process. Ordering stationery and other resources.

Taking on some of the manager’s responsibilities and working more closely with management, deputising for the manager, making decisions and delegating work to others in the manager’s absence, being involved in decision-making processes.

Abu Alam & Co Accountants

Position: PA/Accounts Assistant- Sept 99 – Sept 03

Managed reception duties and supervised other admin staff. Updated Purchase ledger and sales ledger, dealt with Invoice, Checking, resolving invoice queries, Reconciliation to general ledger, Price updating , Chasing missing data , Produce and analysis Reports & pricing updates , Sales Reconciliations, summarising accounts & VAT records, liaising with clients, booking appointments, meetings, Taking minutes and preparing reports. Banking duties and managing petty cash. Producing publicity materials, and dealing with incoming and outgoing correspondence