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CV, British educated Project Coordinator seeks work in Mozambique

I am currently available for work
Serial No: 9934

List top 5 skills: customer service, dynamic, helpdesk, multi lingual, project management
Short Bio:

I am a recent graduate currently working for a major retailer in the UK as a project coordinator. I am an extremelly adaptable individual with a mixed set of skills with experience in working in a dynamic and pressurised department. I also have customer service and helpdesk experience along with knowledge of many IT & Business concepts.

Current location: 

England, United Kingdom - View on map

Nationality: 

british, portuguese

Preferred Sector of Employment: 

IT and Technology, Oil, Gas and Energy, Transport and Logistics

Spoken languages: 

english, Memoni/Kutchi, portuguese, Urdu'Hindi

Locations I am interested in working:

Mozambique



Education & Qualifications 

2009 – 2013: Loughborough University

Information Technology Management for Business (ITMB), BSc (Hons) DPS

I have completed my degree with a Second Class Honours (2:1) which also includes a Diploma in Professional Studies as I spent a year in industry. Some modules covered in this degree include: Requirements Engineering, Business Systems, Software Project Management and Strategic Management. This is a unique degree designed by E-skills and supported by over 60 employers.

2007 – 2009: Wyggeston & Queen Elizabeth I College

3 A Levels: Applied ICT Double Award (BC), Business Studies (C)

AS Level: Design & Technology (C)

Prior to May 2005, I was living in Mozambique and completed the 9th grade.

Employment History

22nd July 2013 – present: Business Systems Co-Ordinator

Next Retail Ltd – Leicester

Working in a fast paced environment with multiple developments across different areas, my main role is to carry out QA/UAT Testing, evaluate and coordinate the release of new developments. For the first 6 months I was responsible for the call centre application used across the business and successfully tested and released over 6 new developments. I am currently working in a sub team which is responsible for the maintenance of all of Next’s International websites. I provide support on weekly rollouts, testing of new developments/bug fixes, creating and editing some of the content and many other activities related to website maintenance. My biggest project within this area so far was to test and successfully rollout Next’s China website, I coordinated the testing by liaising with colleagues in various departments at all levels to ensure that the website and its backend processes were working as expected prior to launch.

8th December 2008 – 19th July 2013: Telemarketing Advisor / Customer Service Advisor

Next Retail Ltd – Leicester

I started working at Next as a Telemarketing advisor. My tasks in that department involved calling customers and offering them promotional codes, store cards and other special offers encouraging them to remain active customers. In December 2009 I moved to the Customer Services department and dealt with customers’ enquiries via telephone and e-mail. In January 2012 I joined a team which specialised in responding to e-mail queries. This job role required attention to detail, quick thinking and good problem solving skills in order to resolve queries efficiently and provide good customer service.

4th July 2011– 20th July 2012: Application Support Helpdesk Analyst (Industrial Placement)

GL Noble Denton – Loughborough, Leicestershire

My main role was to provide 1st/2nd line support to clients who purchased oil and gas management software, I responsible for logging and managing queries. To ensure that the support provided was in line with the service level agreements, I had to liaise with the software developers, clients and manage/monitor the logged tickets. I was also involved in creating SLAs and producing monthly/weekly reports which were distributed within the business and to our clients. In this role I regularly interacted with clients and colleagues within the UK and internationally via telephone/teleconferences to discuss progress on different projects and outstanding issues, this greatly improved my interpersonal skills as I was exposed to people from different levels within and outside the business.

1st August 2009 – 5th September 2009: Graphics Designer

1Key Solution – Leicester

During the summer holidays of 2009 I worked in this company as part of a small team and was responsible for designing flyers, menus, logos and other marketing material used by companies to promote their businesses. I improved my Photoshop skills and also learnt new techniques in this job. This was a new experience for me as it was the first time I worked two jobs simultaneously.

9th October 2006 – 21st October 2006: Clerical Assistant (Work Placement)

GTB Day Centre – Leicester

This was a 2 weeks unpaid work placement offered to me by my school. While I was working there, I did most of the admin work and supported my colleagues in other areas as required.