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CV, Bi-Lingual Technical Support Professional Wishing To Remain In UK

I am currently available for work
Serial No: 33811
(11/14/1984, female)
List top 5 skills: customer support, education, multilingual, portuguese, technology
Short Bio:

I have relevant experience dealing with customers from different cultures in a technology environment. As I have recently moved to Wrexham, I am looking for a job opportunity.
In my last position I was based in Ireland and I was responsible for supporting the Brazilian Market for the Microsoft product Xbox. The daily routine involves providing customer support by answering calls and emails in order to educate customers, solving issues with different platforms.

Current location: 

Wales, United Kingdom - View on map



Preferred Sector of Employment: 


Spoken languages: 

english, portuguese, Spanish (Basic)

Locations I am interested in working:

United Kingdom


Graduated in Social Communication/Journalism in Brazil. I have strong experience in customer service working in a multinational company based in Ireland


Employment History

September 2012 – September 2015
Convergys (Stream Global Services

Bi-Lingual Technical Support

Providing bi lingual technical support via telephone and Email for Xbox 360 and Xbox One customers

Performing troubleshooting in order to resolve issues about hardware, games, APPS and account management. In addition, educating customers about other Microsoft products related to the business, such as Windows 10

Employing a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem

Dealing with escalations to T2 and T3 teams. Managing de-escalated cases and follow-ups.

Helping in the training of the new agents and process coaching


March 2010 – September 2011
Diário Popular


Since I had graduated, I worked as a Journalist writing articles in different topics for 2 years: (

 Conducting interviews sources in person and over the phone

 Quickly collecting and analysing information

 Attending meetings and conferences

 Answering the telephone on the news desk and dealing with enquiries

 Following up cases for potential new stories

 Deciding on the content for articles



English: current

Portuguese: Native

Spanish: Basic


IT Skills

Word, Excel, Powerpoint, Indesign.



2014 – 2015
College of Computer Training (CCT) –
Business Administration

International College of Technology in Dublin (Icot)
English course – foreign language

Universidade Internacional de Curitiba –
Postgraduate in Web Journalism

Universidade Católica de Pelotas –
Bachelor in Social Communication, emphasis in Journalism.

Universidade Federal de Pelotas –
Portuguese Language and Portuguese literature.