CV, Bi-lingual Service Desk Manager Targeting Europe

Available

Serial No: 25831

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Skills keywords: call center manager, call center supervisor, help desk, helpdesk manager, helpdesk supervisor, options trader, service desk manager, service desk supervisor

Short Bio:

Smart & Motivated. .Leadership skills.
Part-time Options Trader.

Current location:  Jordan - View on map

Nationality: Jordanian

Preferred Sector of Employment:  , IT and Technology

Spoken languages: Arabic, english

Location I am interested in working: Anywhere

Qualifications

Bachelor’s degree in Electrical & Communications Engineering
From Jordan University of Science & Technology.

Skills Summary

– Able to bridge the gap between the technical and non-technical.

– Proven ability to produce revenue and sales increases.

– Experienced in delivering technical and product demonstrations and handling customer relations at senior management level.

– Maintaining strong relationships with vendors, existing clients, consultants and independent contractors on regular basis.

Professional Experience

June 2010 – September 2014
CNS (Abu Dhabi – UAE)

Service Desk Supervisor

CNS (Computer Network Systems) is a major regional ICT System Integrator and Managed Services Company in United Arab Emirates and Sultanate of Oman. (www.cns-me.com)

Our client: AHS (Ambulatory Healthcare Services) (www.ahs.ae)

Key Responsibilities:

1- Leading, supervising, and managing a team of 10 Service Desk engineers to provide smooth IT service desk operation and assistance, and to facilitate the delivery of client support to the end-users.

2- User support and customer service for more than 4000 users, distributed over 60 sites spanning Abu Dhabi (including Al Ain & Western Region), and being present and available to clients requiring technical assistance.

3- Respond to questions from all emails and callers.

4- Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services.

5- Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.

6- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.

7- Follow standard Help Desk operating procedures; accurately log all Help Desk tickets using the defined tracking software.

8- Coordination with third party vendors for services, maintenance, and warranty issues.

IT Skills

• Kaseya Ticketing, Remote Monitoring, and Management Tool

• Remedy IT Service Management Suite

• Microsoft Office

• Windows & Internet

Languages

Arabic: (mother tongue)

English: (fluent)

Miscellaneous

– Part-time Options Trader.

– UAE & Jordanian Driving License available.