To posse superior customer services skills with a passion to continually exceed customer expectations, and able to perform under pressure while dealing with a variety of challenges and personalities to exceed the profitability of organization.
KEYS OF SUCCESS:
◆ Integrity & Ethics ◆ Leadership ◆ Teamwork ◆ Training
◆ Recognition ◆ Communication ◆ Continuous Improvement
BBA (Bachelor’s in Business Studies) (April 2009)
Rohilkhand University, Bareilly, India (May 2006)
Board of High School and Intermediate Education, UP, India (July 1996)
School Leave Certificate (10th)
Manager (Business Development) (April 2012- Feb 2015)
KJR Entrepreneurs, Hyderabad, India
Prospecting for potential new clients and turn this into increased business.
Identifying potential clients, and the decision makers within the client organization.
Doing Research and building relationships with new clients.
Presenting new products and services and enhance existing relationships.
Working with technical staff and other internal colleagues to meet customer needs.
Attending industry functions, such as association events and conferences, and providing feedback and information on market and creative trends.
Identifying opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
Submitting weekly progress reports.
Ensuring all team members represent the company in the best light.
Presenting business development training and mentoring to business developers and other internal staff.
Understanding the company’s goal and purpose so that will continual to enhance the company’s performance.
Operation Executive (Back Office) (May 2009- Feb 2011)
Lulu International Exchange LLC
Abu Dhabi, UAE
Handled all type remittance work.
Dealt with international Bank, and check the status of transactions.
Corresponded mails and complaints.
Provided full services for customer support.
Handled telephones with very perfect and courteous manner.
Made Lulu’s Operational Manual.
Used International Money Transfer software like Ezremit, Earthport Standard Charter and Swift.
Supervised and cross checked File generation, Files Upload and Mails to the Banks and Test-Key to process Payment File.
Jr. Secretary (Receptionist) (May 2000- Sept 2003)
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