Customer Success Specialist seeking a remote role

Available

I am a result driven customer success specialist with over 5 years in hospitality, SaaS and Edtech. In my previous role at The Day, my data-driven strategies reduced churn rate by 115% and increased product adoption by 140%.I am passionate about solving clients pain points, building strong relationship and provide tailored solutions to increase customer satisfaction. My background in luxury hospitality taught me the importance of anticipating client needs and providing exceptional service.

Serial No: 196161
Skills keywords: customer relationship management, customer retention, customer satisfaction, customer service, customer support skills

List Of Qualifications & Related Skills:

SaaS Onboarding & Support: Client Onboarding, Customer Training, Technical Troubleshooting, Knowledge base development, Software proficiency. Customer Success: Client communication (English, Spanish, Italian), proactive problem solving approach, retention strategies, KPI, ROI Adaptability, Resilience Technical skills: Microsoft Office, Database, CRM (Zendesk, Salesforce, Hubspot), Trello, Asana, LLM.

Previous Employment Details:

Details on request

Interests & Hobbies:

Technology, AI enthusiast, Language teaching, Travel, Literature
I am currently studying for the CompTia A+ exam to add more technical skills to my profile and I am also enrolled in a Generative AI course.

Current location:  Canarias, Spain - View on map
Nationality: Italian
Spoken languages: english, italian, spanish





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