Customer Service Team leader seeking work in France

Bood Ag, Zurich Switzerland
11.2016-present
CTO

SwissAuctionCompany, St. Gallen, Switzerland
12.2014-11.2016
Lead Full Stack Developer

Tiohost, Locarno, Switzerland
2005 - 2014
Backend Developer

Project Engineer in oil and gas and petrochemical industry;
Project Manager in oil and Gas industry;
Handling Field Specialist in seismic research

I'm currently working in Glocal university as a freelance yoga instructor since 23 November 2017 to till now.

Equinox - Team Leader - Feb 2016 till Date
Firstsource - Senior Associate Jan 2015 till Feb 2016
Accenture - Senior Associate Sep 2014 to Dec 2015

GENERAL MANAGER - FINANCE & ACCOUNTS SINCE JUL’15 QUALITY GROUP OF COMPANIES, TANZANIA, EAST AFRICA HTTP://QUALITYGROUP.COM/
KEY FUNCTIONALITIES
PROJECT ACCOUNTS, CORPORATE FINANCE, TRADE FINANCE, LC BACK-TO-BACK FACILITY
CURRENT CHARTER
§ Directing entire gamut functions of the Company, MIS, budget, profitability, cost reduction & compliance
§ Receivable Management from Institutional customers,
§ Banking affairs (Treasury transactions, Forex dealing, opening of LC’s and routing affairs,
§ International Trade Finance (Letter of Credit, Bid securities, Performance and Advance
Bank Guarantees, Back to back LC transactions, Tax Compliance (Customs duty/VAT)
§ Governing the preparation & finalization of financial statements in accordance with
IGAAP & IFRS
§ Managing Govt. Tenders, Project accounts Tender applications, Costing, quoting the
Tender Price, Budget Cost, Taxations, Raw material Cost, Inviting tenders from East
African countries
§ Started Back to Back LC provisions in agreement with the Banks
§ Chosen as Board Member and selected as Director for 3 Companies
§ Availed the Bank Guarantee facility with multiple Banks as a consortium
§ Maintained the Bank Guarantee Charges at the same rate of .75% with all the Banks
§ Developed strong expertise over Trade Finance function.
§ Handling F &A, Management accounts to prepare & presenting to board meeting.
§ Dealt with the Import duty, VAT and Clearing charges, before arrival the vessel. Paying
the taxes promptly without demurrages and extra expenditure.
§ Prepared the (Projected) business plan worth of USD250Mn and analysis variation with
actuals, Yearwise, monthwise, unit/project/Manpower and department wise.
1

FINANCIAL CONTROLLER - FINANCE, ACCOUNTS, IMPORT & ADMINISTRATION
KANE-EM INDUSTRIES LTD., GHANA, WEST AFRICA HTTP://WWW.KANE-EM.COM/ JUN’11-JAN’14
NOTABLE CREDITS
§ Handled Finance & accounts, Strategized for enhancing the sales, Improved the Marketing development
§ Initiated Raw Material imports from China & India simultaneously handled import Purchase
§ Implemented Oracle ERP in place of Tally ERP in accounts
§ Commenced the new plant as greenfield project on a self-sustainable basis & utilise the cash rich state of the
organisation
§ Enhanced the imports goods from China found comparatively cheaper from India, reduced the demurrage and
amplified the production, therefore raw material cost reduced
§ Handled HR & Administration, Cash Management, Credit period reduced,
§ Reduced the ageing period on customer & Turnover basis
§ Calculating & analysing the Import duty,VAT and Clearing charges, before arrival the vessel. Paying the taxes
promptly without demurrages and extra expenditure.
§ Prepared the (Projected) business plan and analysis variation with actuals, Yearwise, monthwise & machinewise
STEEL ROLLING MILLS LTD. (TMT), UGANDA, EAST AFRICA (THE ALAM GROUP OF COMP) HTTPS://WWW.ALAM-GROUP.COM/
SECOND STINT APR’14- JAN’15
§ Invited by the company owner for a specific assignment of commissioning of sponge iron & steel plant. CAREER ELEVATION
Ø GENERAL MANAGER – OPERATIONS, FINANCE & ACCOUNTS MAR’10-APR’11
Ø FINANCIAL CONTROLLER AUG’08-FEB’10 NOTABLE CREDITS
§ Accredited with Best Employee 2010 award by Group Managing Director.
§ Managed Company Operation, being a Board Member, dealt with Finance concerned issues with having
workforce 2000.
§ Surged the production capacity 85% from 65% in the first year itself.
§ Handled overall Finance,accounts & operations, prepared the balance sheet and MIS reports, on day to day basis
handled cash management (over more than 500 million), payroll management, contract payment, developed good
rapport for the bank people for fund arrangement, having overdraft facility, obtained requisite bank loans.
§ Purchase and import of raw materials scrap,furnace oil and coal for factory operations, developed good rapport
with 4 East African countries i.e. D.R.Congo, Sudan, Ruwanda & Burundi.
§ Enhanced the Production level exponentially, debtors also 3 months credit to 1.5 month for money collections
§ Reduced aging stocks & Inventory pool considerably, Played a key role in Oracle based ERP implementation
§ Cleared due a/c to Uganda Revenue Authority, Electricity,Audited the accounts with internal & external auditors
§ Borrowed the loan from Bank, managed debtor’s outstanding & reduced aging debt from 3 to 1.5 months.
§ Collected the money and purchased the Raw Materials, effecting in production enhanced. Reduced the wastages
enhance and maintained the capacity utilisation to 90% of factory production.
§ Production & Usage analysis for Raw Material,Electricity,Fuel,Coal,Manpower, Finished good,Wastage, Scrap &
Installed capacity utilisation analysis
§ Resolved union matters, labour dept issues by conducting regular meeting with company uniion staffs
ASSISTANT MANAGER – AUDIT & COMPLIANCE AUG’06-JUL’08
COMPUTER AGE MANAGEMENT SERVICES PVT LTD., COIMBATORE,INDIA HTTPS://WWW.CAMSONLINE.COM/
ABT GROUP OF COMPANIES, COIMBATORE,INDIA CAREER ELEVATION
Ø ASSISTANT MANAGER – INTERNAL AUDIT MAR’03-MAR’05 Ø ASSISTANT MANAGER – ACCOUNTS & FINANCE APR’05-AUG’06
SENIOR OFFICER – ACCOUNTS & FINANCE
OBLI GRANITES 100% EOU – ADMINISTRATIVE OFFICE & FACTORY, SALEM,INDIA -SEP’01-MAR’03 CAREER ELEVATION
Ø INTERNAL AUDITOR NBFC - ASSOCIATED BUSINESS CREDITS LT

Working with Infosys Ltd since July 2012 and currently serving the role of technical analyst.Joined the company as a Trainee .

Work in a team which is Finastra partner in Iran to customize and implement Finastra Fusion Banking Trade Innovation in Iranian Banks.

Junior Software Developer at Phinix Group,Kochi,India (Dec 2015-dec,2016)

Junior Software Engineer at Viewy Digital pvt ltd(May,2017-present)

SAP ABAP Consultant - Accenture Solutions - August 2013 to May 2017

Robert Bosch (July 2015-present)-Team lead
Tata consultancy Services(Dec 2013- Jun 2015)-Senior SAP developer
Infosys Ltd(July 2010-Dec 2013)-Senior SAP Developer

In the last three employment that I had, I was involved in Factory work and Agriculture. It mostly required to be physically fit and be able to stand most of the day.

IBM
Infosys
Gnfc

Stratus Automation(Senior Software Engineer) May 2017-present
-Currently based in ST Micro Singapore for the installation, setup and commissioning
of new overhead transportation system which consists of I/O stations, inter-floor
lifters, turntables, micro lifters, bridge lifters and main highway conveyors

Kirsten Soldering AG(Switzerland)Senior Software Engineer (July 2014-April 2017)
-Work independently to support R&D team based in Cham, Switzerland
-Develop and maintain software projects and sub-projects based on Galil control systems
-Develop and maintain software solutions for HMI based on Microsoft C#. Net, WPF, XAML, TFS

Waftech SdnBhd(Software & Control Engineer)July 2009-June 2014
-Design, code, debug and maintain control program for automation equipment
-Lead (Project Leader) and carry out development project for a new standard wafer loader product line with modular inspection modules and complete automation solutions

Road Construction Engineer[Ethiopian Project]
Al Asab General Transport & Contracting,Abu Dhabi UAE.
October 2017 – Present.
Roadway/Highway Construction Supervisory Engineer
Yaroson partnership Ltd,Design and Supervisory Consulting Engineers, 1B Aliyu Turaki way, Kaduna.
June 2010 – October 2017.

09/11-08/13​ Digital Control Systems Limited​​​​ Lusaka, Zambia
​​ Customer Service Assistant

• Working from the front desk, welcoming clients and offering them the very best of the hospitable environment.
• Answering incoming calls and dialing calls for staff.
• Taking down of messages both via telephone and e-mail and relaying them to the relevant parties.
• Reception and handling of customer complaints and grievances.
• Assisting with accounts and administration works of the company.
• Identity Card printing for both staff and clients
• Assisting Human Resources department


02/11-08/11​ Armaguard Group Security Limited​​​Lusaka, Zambia
​​ Customer Service Assistant

• Attended to customer complaints.
• Responded to input from customers and supporting managers (complaints, praise and concerns) to help the company identify better ways of providing services.
• Determined of quick fixes to put immediate problematic issues right.
• Ensured there was proper flow and handling of information between clients and operations.
• Assisted in debt collections.
• Identified root causes of issues and put forward proposals to the management team for improving the system and service to ensure that long term solutions were provided.
• Undertook customer satisfaction researches in order to identify customers’ experience of service.

Total IT Consult LLP - Service Delivery Manager - 03/2017 – Present
Accenture Services - IT Operations Analyst - 10/2010 – 02/2017
Bertelsmann India - Technical Support Executive - 07/2010 – 10/2010

08/2016– Currently Teacher: English language arts, Grades 9&10, ages 13 to 16 years), Rowad Al Khaleej International school, Saudi Arabia. During the first year in my role as English Language Arts educator, I observed that students read fluently however they were not able to analyse a text. I used my years of experience to teach students how to determine the central idea or theme of the text and analyse in detail its development over the course of the text. I also taught them how to draft an objective summary of the text. These skills changed my student’s perspective about literature, to the point that they now thoroughly enjoy it.

07/2015 – 08/2016 Elementary school educator, English Home Language Grade 6 /11 to
12 years), Blue Downs Primary school, South Africa. The school is young; it was only established in 2011. Most students suffered major language barriers, as English is not their home language. This required me to develop intervention strategies in order for inclusive learning to take place. I was appointed as the assistant soccer coach for boys aged 12 to 14 years of age.

08/2013 – 05/2015 ESL Teacher English all age groups including adults, Butter English Academy, South Korea. During my tenure at Butter English Academy, I was responsible for providing a nurturing, supportive and positive classroom environment in order to meet the
high expectations set by the students and parents. I also taught adults, where I was mostly involved in preparing young professionals to communicate effectively in the work place.

2012 to 2017: Senior Lecturer; Nairobi Hospital College of Nursing
2007 to 2012: Clinical Trainer and Researcher; KEMRI-Wellcome Trust
2001 to 2007: PICU Nurse and Nurse Tutor; Gertrude's Children's Hospital
1996 to 1999: Nursing Officer /RCN

January 2018 until present
Network Reservations at thesqua.re serviced apartments
• Dealing with all reservations enquiries for network properties for leisure and corporate clients
• Maintaining and developing relationships with suppliers
• Sourcing new suppliers in specific cities/countries
• Negotiating rates with suppliers to match client’s budget
• Determining areas of high demand and sourcing new properties in such areas
• Finding properties from outside of existing portfolio for specific enquiries, groups, and client’s projects
• Working closely with Network Sales Director
• Assisting Reservations team based in India in overflow enquiries
• Assisting Account, Relocation, and Sales Managers in sourcing properties anywhere in Europe and globally for specific corporate clients’ projects, relocation agents, and individual corporate clients
• Assisting suppliers in loading their properties on company’s website or other queries
May 2017 until December 2017

Hospitality Travel Administrator at Chetcuti Cauchi Advocates, Valletta, Malta

• Development of the corporate travel department
• Developing existing and creating new SOPs
• Introducing a travel policy and jurisdictions travel risk assessment
• Working closely with Marketing team to ensure that all travel and visa requirements are arranged in a timely manner for upcoming conferences and events
• Taking care of all travel requirements for delegates and clients, including booking flights, accommodation, taxis, insurance, arranging travel cash, visa documents, preparing travel packs, itineraries
• Ensuring that the most economic options are selected in order to minimize the cost and not compromising on travellers' comfort
• Submitting insurance claims
• Dealing with all travel related issue
• Maintaining a consistent contact and assisting delegates that are abroad
• Travel admin: ensuring all documents are filled out and saved accordingly
• Arranging international couriers for shipment of marketing materials
• Arranging contracts and corporate agreements with couriers and accommodation providers
• Working closely with PAs to ensure that travel arrangements do not collide with other appointments and that personal preferences are taken into account for overseas trips


September 2016 until May 2017

Reservations and Revenue Executive at Leman Locke by SACO

• Managing and processing all incoming reservations for the new lifestyle boutique hotel
• Dealing with customer special requests, phone calls, live chat, responding to customer feedback on online channels
• Logging enquiries on CRM and following up leads and provisional reservations
• Processing payments, card security checks
• Liaising with agents such as Expedia, Booking.com, Agoda, GDS
• Processing group enquiries
• Working closely with sales and team and identifying new business opportunities
• Monitoring rates to ensure that the product is sold at the correct price depending on demand and competition set
• Analyzing data and reports to identify overall performance and potential area of improvement

Last employer was a CEO of multimillion dollar company located in Sydney Australia. I was his personal assistant in which i handled day to day tasks, meetings, calendar, travel, expenses, and medical assistance. He recently past away at the age of 85.