Customer service specialist seeks new employment

Available
Exceptional focus on the task at hand and seeing it through.

Coaching, training and managing a team of over 40 staffs

Excellent understanding of customer satisfaction, retention, journey mapping and the customer's overall experience

Strategic thinking and brainstorming towards achieving company goals and target

Self motivated

Bringing over 8 years of customer relationship, experience and success knowledge to good use in achieving the objectives and target.


Serial No: 140223
Skills keywords: customer retention, customer satisfaction, empathy, good communication skills, supervisor hospitality
List Of Qualifications & Related Skills:

Bsc Ed Mathematics/computer science
.
Professional conduct and ethics certificate

De-escalateing conversations for customer service certificate

Managing customer expectations certificate

Customer journey mapping

Interests & Hobbies:

Music
Soccer
Reading
Discussions and hangouts

Previous Employment Details:

Sendme ng
Customer success manager.
01/10 2020 - 2022

Union Bank of Nigeria
Customer experience supervisor
01/3/2016 - 2020

AB Microfinance Bank
Customer Relationships manager
2014-2016

Current location:  Nigeria - View on map
Nationality: Nigerian
Preferred Sector of Employment:  customer service, Hotel and Catering, other
Spoken languages: english
Location I am interested in working: Anywhere