Adequate exposure in service industry; strong customer service orientation. Sales-driven professional with 9+ years of expertise in customer service, with a track-record of success in implementing best practices to increase agent’s sales, and promote higher levels of customer satisfaction. Knowledgeable on MS Word, MS Outlook, MS Excel, MS PPT. Excellent communication skills (verbal / written), with the ability to work effectively within a team setting or independently to exceed all expectations.
Customer Service Representative June 2018 - to Present
Act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents. Managing incoming calls and customer service inquiries. Identifying and assessing customers’ needs to achieve satisfaction.
Elementary Teacher November 2014 to September 2017
Cuayan Elementary School
Provides guidance and counseling to pupils especially on their studies. Observe and evaluate pupils' performance, behavior, social development, and physical health. Adapt teaching methods and instructional materials to meet pupils' varying needs and interests. Prepares reports on pupils’ learning. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Maintains discipline in the classroom. Meets and informs parents on their children’s progress in school. Prepares and administer examination.
Executive Services Specialist II June 2014 to November 2014
Perform duties related to property management. These duties include recording rent payments, creating work orders for maintenance technicians or building supervisors, scheduling tours for prospective tenants, paying utility bills and other property expenses, photocopying lease agreements and forwarding tenant complaints to the property manager. If it becomes necessary to evict a tenant for a lease violation, the assistant may help prepare the eviction paperwork.
Quality Analyst Team Leader/ Trainer November 2013 to June 2014
Ausphil Outsourcing Inc.
Monitors and evaluates Call Center Agent’s performance by reviewing recordings or through Service Observe and measuring the quality of their performance using an approved set of call quality evaluation guidelines. Facilitate trainings for the new trainees. Conduct placements interview together with the operations manager.
Before you fill out our registration form, we feel it necessary to pass on some important information.
After completing our registration process your details are checked over by our Validation Team. Their task is to upload suitable submissions or delete.
Registrations that pass validation automatically produce an online CV Profile. Due to the popularity of our website profiles are widely seen by prospective employers. On a daily basis we receive many Profile enquiries.
By following our guidelines your profile will pass our validation process.
Key points to note
Your aim should be to produce a fantastic online CV Profile.
Our task is to find you meaningful employment.