Customer service Professional

I am currently available for work
Serial No: 58475
(04/23/1988, male)
Skills keywords: customer services, leadership skills, team management
List Of Qualifications: - Mechanical Engineering
Advance Diploma in HR
Diploma in Customer Service

Previous Employment Details:

Bright Bus Transport, Sharjah, UAE 2014 to present
Customer Care Executive

Key Responsibilities:
 Supervise a team of 40 multi-cultural drivers
 Design/implement plans for management of the transport fleet in accordance with the school’s requirements
 Successfully oversee the customer service department, liaising with parents, school management/teachers and students ensuring efficient transportation
 Manage cash/fee collections and achieved 99.8% settlement
 Chair meetings with all parties in regards to time management of trips, student behaviour, parent concerns and pick up points
 Review and issue routes, directives and guidelines in order to reduce travel time without compromising on coverage
 Resolve parent’s complaints, constantly reviewing and monitoring operational issues to ensure high levels of satisfaction and quality

Excolo Solutions, Palarivatom, Kochi 2012 to 2014
Sales Coordinator

Key Responsibilities:
 Initiated talks with company boards to create and implement a customer feedback monitoring system
 Initiated and advised the Board for the need of a call monitoring system, by teaming up with IT created a call monitoring system and ERP to record call details
 Monitored and evaluated inbound and outbound calls for customer service skills/soft skills/cross selling skills/sales skills
 Conducted product training for client (remotely) for new members of the team
 Conducted refresher training and tested to measure the teams product knowledge
 Promoted company image of professionalism, integrity and quality by cold/warm calling
 Provided strategic recommendations by understanding customer requirements
 Implemented marketing and promotional strategies to achieve projected sales targets
 Coordinated BDM visits in order to finalize orders
 Updated database of market and customer information based on market study, ensuring prospects moved along the sales cycle
 Planned and organized shows/events, promotion programs, to increase product knowledge and foster good customer relations

Current location: Dubai, United Arab Emirates - View on map
Nationality: Indian
Preferred Sector of Employment:  , Admin and Clerical
Spoken languages: english, Hindi, Malayalam, Tamil
Location I am interested in working: Algeria, American Samoa, Australia, Bahamas, The, British Indian Ocean T., Brunei Darussalam, canada, china, Dubai, Europe, France, Germany, Greenland, Hong Kong, (China), India, Italy, Japan, Macao, (China), maldives, Netherlands, new zealand, Nicaragua, North America, Singapore, Sweden, switzerland, United Arab Emirates, United Kingdom, United States
List the countires you have a visa to work in: India, United Arab Emirates