Customer service officer

In my 9 year day-to-day work in 9mobile, I frequently make use of CRM Tool/portals to interpret information correctly and resolve customer’s issues. I am an excellent communicator with good listening skill, and as a true people-person I talk to customers in a friendly and welcoming way so I can get to the root of their complaints and resolve it tactically. Thus, I have developed strong profiling skills which have resulted in some of my excellent performance. I am very conscious of the need for all operational activities to be aligned with the strategic aims of Services as a whole. In my past role as CSR, i was frequently required to question customers and gather information that will assist me in identifying how we can best help them, through processing customer requests, cross-selling and up-selling where necessary on products based on identified customer needs. If a situation arises where I am unsure of necessary action, or need advice, I will not hesitate to contact my lines manager or transfer the customer to a specialist agent.
I am excited to contribute my strengths and proficiency toward your team efforts. As an extroverted and personable communicator with a proven track record from my present and past experiences, my focus on building strong professional relationships has been a valuable asset throughout my career.
Serial No: 140212
Skills keywords: customer service executive, effective communication skills, effective problem solving, fully computer literate, marketing management
List Of Qualifications & Related Skills:

Bachelor in Arts
University of Lagos
European Language
Major in French

Diploma in French Language (DELF A2)
Ministere de L’enseignement Superieur et de la Recherche (National Ministry of Education, Professional Teaching & Research) France

Diploma in French Language
The Nigeria French Language Village, Badagry, Lagos, Nigeria

Interests & Hobbies:

Reading, drawing and hanging out
Sport activities i.e. Football and Athletics.
Aesthetics and creativity.

Previous Employment Details:

Back-Office Support (9mobile Nig ltd)
We Provide administrative and managerial support for all staff working in the front office of a company. We do not interact directly with clients but work behind the scenes to ensure the smooth running of the company for internal and external customers.

Product Test Analyst (9mobile Nig ltd)
Our goal is to evaluate company’s software products in the development phase to ensure that the system or product meets specific requirements. We also identify and rectify errors that have been Identified during this developmental phase, thereby ensuring that the product works efficiently before it’s been launched. And finally assisting in carrying out the cut over from the previous CRM tools to the new product.

Customers Experience (9mobile Nig ltd)
Aim: customer survey/customer retention

Highly trained and result driven customer service professional with practical experience in telemarketing, loyalty and customer retention. Possess exceptional work ethic and customer service aptitude. Dynamic and enthusiastic, work well in teams to meet targets and solve complex tasks. Excellent communicator who leverages relationship and great interpersonal skills to communicate effectively with stake holders and respective teams. Consistently showcase the ability to analyze issues, recognize problems and draw a logical conclusion.

Current location:  Ogun State, Nigeria - View on map
Nationality: Nigeria
Preferred Sector of Employment:  customer service, Admin and Clerical, Manufacturing and Operations
Spoken languages: english, french
Location I am interested in working: Australia, canada, South Africa, Turkey, United Kingdom, United States