Customer relations supervisor seeking work

Available
Serial No: 54861
Skills keywords: computer skills, customer management

List Of Qualifications & Related Skills:

 2005-2009 Graduated from Faculty of Translation & Mass Communication from Ajman University of Science & Technology.
 B.Sc. in Media Communication & Translation.
 2009 Training course in photojournalism at Gulf Newspaper, Sharjah, UAE.
 2009 English Course from British Council, Sharjah, UAE.


 Good knowledge in Microsoft Office Package.
 Friendly and can adapt easily with people from different backgrounds.
 Can work effectively with other departments to produce and deliver the required work.
 Successfully manage and organize personal time and workload.
 Produce quality work even when under extreme time pressure and deadlines.

Previous Employment Details:

HP CCC (Middle EAST) Customer Care Representative (CCR): June 2013 _ November 2014


 Behavioral dealing with customers using positive Language.
 Offering online complaints support to the customer in professional manner. (Inbound-outbound calls).
 Create and update cases with the details of diagnosis and solutions provided.
 Handle Angry Customers
 Answer calls professionally.
 Provide customers with product and service information.
 Solid understanding of policies and procedures.
 Effectively uses systems and tools.
 Report to Team Leader.


HP CCC (Middle EAST) Customer Relations Team Supervisor (CRT)
November 2014 Up-to-date - Customer Service Representative & Proactive Supervisor (back office-complaints):

 Delegating tasks.
 Monitoring the team’s performance.
 Assisting the team by performing the tasks with them.
 Helping with training and development.
 Completing paperwork.
 Handling complaints from both staff and customers.
 Helping to hire new staff.
 Reporting to senior management.
 Maintain monthly reports on the no. of LPO’s created & Complaints registered

Current location:  United Arab Emirates - View on map
Nationality: palestinien
Preferred Sector of Employment:  , Admin and Clerical, Banking Insurance and Financial Services
Spoken languages: Arabic, english
Location I am interested in working: Anywhere
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