Bachelor of Business Administration - BBA - Field Of Study - Business Administration and Management, General Grade - A+ (2018)
Diploma in Software Management Field Of Study - Computer Software - Grade A+ (2012)
High school - 2007
Vodafone UK - Customer Relations
From - Mar 2017 - Present (1yr 9 months)
Identifying, analysing, and initiating the escalation process in an organisation based on the escalation criteria specified by the organisation
Linking the escalation task with incident problem records, identifying suitable service provider contacts, and finding the appropriate customer management services qualified for the task
Assembling the escalation management team which includes the incident owner, problem owner, and other professionals in the specified area of expertise
Establishing accurate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation appraisal formulated by the escalation team for ensuring the consumer satisfaction throughout the escalation process
Coordinating with the customers for developing an escalation management plan as per their requirements, adding additional resources for escalation process if required, and developing a detailed technical plan accordingly
Initiating hierarchical escalation process as per the incident management process, including senior authorities and asking for their support, if the need arises
Updating and maintaining escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly
Informing the customer about the escalation performance metrics, reviewing the root cause of escalation for improving the escalation procedures, and maintaining compliance with the corporate and regional escalation policies
Assuring the team's availability if the problem arises during the monitoring period, closing the escalation process once the monitoring period is completed successfully, and ensuring customer satisfaction before closing the escalation.
Before you fill out our registration form, we feel it necessary to pass on some important information.
After completing our registration process your details are checked over by our Validation Team. Their task is to upload suitable submissions or delete.
Registrations that pass validation automatically produce an online CV Profile. Due to the popularity of our website profiles are widely seen by prospective employers. On a daily basis we receive many Profile enquiries.
By following our guidelines your profile will pass our validation process.
Key points to note
Your aim should be to produce a fantastic online CV Profile.
Our task is to find you meaningful employment.