Bachelor\'s Degree in Procurement and logistics Management
Customer Experience Management
Diploma in Health and Social Care
What inspires me is people\'s ability to solve problems and connect with others.
Hobbies:
Travelling: Exploring new places and cultures that can inspire new perspectives and creativity.
Fitness and sports: I like activities like running, playing team sports, in door games that can keep me active and healthy.
Music: I love listening to slow music that helps me settle my mind.
Leadership and team management.
Excellent communication and interpersonal skills.
Customer centric mindset and focus on continuous improvement.
Proficient in conflict resolution and problem solving.
Data analysis and decision making.
Improved customer satisfaction scores through implementing new processes, enhancing communication channels. The Customer Satisfaction Index increased by 5% from 90% in the financial year 2021 to 95% in the financial year 2022.
Reduced customer complaints by implementing proactive measures such as better training for the team members and the streamlining processes.
Creating exceptional customer journeys
Developing a high performing team
Advocating for customers
