CRM looking for new and challenging managerial position

Available

Serial No: 57780

Skills keywords: call center, customer services, sales

List Of Qualifications & Related Skills:

Academic Qualifications:

• Aviation Security Management: University Diploma, Edith Cown University Australia, studied in Emirates Aviation College (2011-2012) UAE

• BBA (Bachelor of Business Administration Management) Dr. Ambedkar university - studied in Aryan institute of Management & computer studies- – (2008-2011) UAE

Previous Employment Details:

1- Customer Sales and Service Supervisor _ February 2010 - Present
Employers name: Emirates airline UAE/Dubai:
Responsible for managing both inbound and outbound calls, organizing employee schedules and ensuring that the operational objectives of the call center are met
Duties:
 Managing a team of approximately 25 employees in a busy work environment.
 Motivating the team to achieve high standards and KPI targets.
 Handle customer complain effectively in a smooth and professional manner.
 Making sure that calls are answered by staff within agreed time scales and in an appropriate manner.
 Setting call centre and customer service targets.
 Coaching, and motivating people at pace.
 Randomly monitoring calls to ensure that standards are high.
 Managing information and statistics.
 Ensuring that all staff kept informed of legislation, new working practices and technological changes.
 Keeping a close eye on staff turnover, absenteeism and overtime.
 Managing a large team of staff from diverse backgrounds.
 Writing up correspondence that is to be sent to customers.
 Attending weekly meeting to review progress and any problems.
 Giving centre staff feedback on their performance.
2. Sales Executive _ Aug 2008 - Feb 2010
Employer name: Orbit & ShowTime Company U.A.E/Dubai _ Media City.
Roles and Responsibilities: Selling T.V channels subscription package

3. Reservation & Sales Agent _ Jun 2007 - Aug 2008
Employer name: Novotel & Ibis World Trade Center Hotel. U.A.E/Dubai.
Roles and Responsibilities: Selling hotel packages and loyalty program

Current location: Dubai, United Arab Emirates - View on map

Nationality: syrian

Preferred Sector of Employment: Travel and Tourism

Spoken languages: Arabic, english

Location I am interested in working: Anywhere

CRM looking for new and challenging managerial position

List Of Qualifications & Related Skills:

Previous Employment Details:

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