Contact Center Manager and Project Manager


With over 15 years in a multicultural setting as a Contact Center Operations Manager, I have collaborated with Fortune 500 companies across different industries in EMEA markets (B2B and B2C). My expertise leis in crafting customer service strategies, delivering on customer satisfaction (NPS), and optimizing operational efficiency (SLA, AHT). While cultivating high-performing, large-scale teams in industries like Software and Technology, Mobile Telecommunications, Airlines, Gaming and Logistic, I have also leveraged my MBA, steering successful projects and nurturing robust client relationships to amplify organizational successes.

Serial No: 183198
Skills keywords: budgeting/financial planning, contact center, customer experience management, project management, team management skills

List Of Qualifications & Related Skills:

Six Sigma Yellow belt
Project Management
Excel Power Query - BI
MS Project
Social Media tools
MS Teams - ZOOM - Slack
Agile and Scrum methodologies

Interests & Hobbies:

Reading (Literature, Biographies, Geopolitics)
Sports: Tennis, Football, cycling, padel, running
Outdoor activities: hiking, trekking, site seeing

Previous Employment Details:

Contact Center Manager and Global Delivery Manger for Teleperformance Greece:
(Industries: Software, Hardware, Airlines, Gaming, Logistic)
- Leadership and Team Management/ Workforce Planning
- Budgeting and Reporting
- Process Management
- Stakeholder Management
- Presentation

Current location:  Decentralized Administration of Attica, Greece - View on map
Nationality: Italian
Preferred Sector of Employment:  IT and Technology, other
Spoken languages: english, italian
Location I am interested in working: greece, Italy, portugal, Romania, spain