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Business Manager, P.A, Project Support, Receptionist, Recruiter, Regional Coordinator, Trainer

I am currently available for work
Serial No: 4291
(13/11/1983, female)
List top 5 skills: driven, energetic, exceptional communication skills, highly organised, positive
Current location: 

United Kingdom - View on map

November 2012 – Present: PA/Regional Coordinator, A4e, Sheffield

  • PA to Regional Director
  • Managing RD’s inbox and diaries of partnership managers and area leaders.
  • Facilitating meetings, conference and Webex calls & booking travel and hotels for the team
  • Being first point of contact for MPs
  • Collating and disseminating critical information to & from various functions of the business
  • Taking ownership of communications to and from MPs and government representatives
  •  ‘Superuser’ – attending change briefings, cascading revisions to wider team, and training staff
  • Taking the lead on a variety of projects using Prince 2 project management qualification
  • First point of contact for all internal and external stakeholders
  • Liaising with DWP for auditing purposes, responsible for ensuring compliance
  • Using Microsoft Outlook, Excel and Word and internal databases to a high level on a daily basis
  • Being available during evenings and weekends
May 2012 – October 2012: Customer Connect Deputy Team Leader, A4e, Sheffield
  • Recruiting and managing a team of 14 staff
  • Attending meetings with senior leadership team
  • Liaising with internal and external stakeholders over the telephone and face-to-face.
  • Receiving inbound calls, ensuring customers receive a warm and professional service.
  • Storing personal data sensitively and securely and maintaining accurate records
  • Administrative duties including validation and reporting management information
  • Reason for leaving the role: Offered a promotion
November 2011 – April 2012: Business Developer, A4e, Sheffield
  • Working within a close team to write high quality, innovative funding tenders.
  • Researching geographies and demographic data to increase understanding of markets.
  • Liaising with finance and operations teams.
  • Producing accurate administration and bid pipeline information.
  • Attending networking events.
  • Supporting partnership development to identify profitable prospective business.
  • Reason for leaving the role: Made redundant
February 2011 – November 2011: Trainer/Career Coach/Recruiter, A4e, Sheffield
  • Training job seekers to increase employability, building their motivation and confidence
  • Designing and tailoring training delivery to the needs of participants.
  • Sourcing vacancies by engaging with employers.
  • Matching job seekers to vacancies, supporting them through all aspects of the application process
  • Reason for leaving the role: Offered a promotion
April 2010 – February 18th 2011: Teacher. Sheffield Springs Academy
  • Delivering stimulating lessons to de-motivated young people aiming to remove barriers to participating in learning.
  • Managing challenging behaviour, treating all pupils with respect and building relationships based on trust.
  • Reason for leaving the role: Temporary position
September 2009 – February 17th 2011: Teaching Assistant. Tapton School, Sheffield
  • Mentoring pupils with special educational needs and behavioural issues
  • Reason for leaving the role: Temporary position
October 2008 – May 2009: History Teacher at All Saints Catholic High School, Sheffield

June 2008 – September 2008: BT Customer Sales. Sheffield (Full time during University summer break)
  • Answering incoming calls and being the first point of contact for customers.
  • Selling BT products and using BT database on a daily basis
June 2006 – June 2007: School Road Dental Surgery, Receptionist and Administrator, Sheffield
  • First point of contact for patients and delivering excellent customer service.
  • Data inputting - responsible for transferring 10, 000 paper files on to IT system.
1997 – 2006: Shop Assistant at Daisy Chain (Children’s Clothing Shop), Sheffield
  • Delivering exceptional customer service.
  • Using the till, taking payments, ordering stock and taking deliveries.
Voluntary work
Sheffield Law Centre: Member of Management Committee (September 2011 – January 2012)
  • Making decisions regarding the running of Sheffield Law Centre including marketing strategy, bid writing, identifying potential funding and personnel issues.
Oxfam, Ecclesall Road, Sheffield (May 2009 – August 2009)
  • Sorting stock, operating the till, customer service.
Broomhall Homework club, Sheffield (September 2009 – December 2009).
  • Working one-toone with children in a disadvantaged area to improve their academic achievement.
Sheffield University Nightline. (November 2005 – June 2006)
  • A listening, counselling and mentoring service run by students, for students.

Spoken languages: 

english

Locations I am interested in working:

Australia, Belgium, canada, china, France, Germany, Italy, Japan, new zealand, spain, United Arab Emirates