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Assistant Guest Relations Manager Seeking

I am currently available for work
Serial No: 56422
(12/06/1986, female)
List top 5 skills: guest relation, receptionist, supervisor hospitality
Qualifications and Skills:

Exceptional Communication Skills in English and Romanian
University Degree in Geographic Tourism
Front Desk and Dining Experience in a Five Star Hotel in Doha
Customer Service Specialist
Superior Knowledge of Reservation and Hotel Mgt. Software
Excellent with cashier-related services
Need-Based Analysis for Clients in Hospitality and Real Estate
Certified Real Estate Agent in Romania
Working Understanding of computers and software
Understanding and utilization of Social Media technologies

Previous Employment Details:

THE TORCH DOHA (5 STAR LUXURY HOTEL) – March 2016 to Present
ASSISTANT GUEST RELATIONS MANAGER
 Ascertain that the front desk is manned at all times and that walk-in customers are catered to  Lead efforts to ensure a positive guest experience through exceptional call handling services  Make sure that reservations are taken properly and that any offers are communicated at the time of reservation  Coordinate the activities of guest relations officers to ensure that they are always available  Analyze customer feedback to ensure delivery of proper customer services  Handle staff schedules, rotating shifts  Respond to guests’ needs and anticipate ones that have not been stated

THE TORCH DOHA (5 STAR LUXURY HOTEL) – Oct. 2014 to
March 2016
GUEST RELATIONS SUPERVISOR
 Greeting and welcoming hotel guests and escorting them to
meetings rooms, restaurants or guest rooms.
 Prepare and coordinate the distribution of guest amenities,
welcome letters and fruit setups for VIPs and long-staying
guests.
 Coordinate with the Housekeeping department for special room
arrangements.
 Review and prepare next day’s arrival reports for VIPs and
those awarded special status.
 Room orientation services: explain in-room facilities including
the iPad services, mood-light system, interactive LED TV.
 VIP In-room/ in-car check-in.
 Explain and coordinate special room setups for honeymoon,
birthday and anniversaries.
SC Media Fox S.R.L. Romania Dec. 2008 – Oct. 2009
ASSISTANT MANAGER
 Assisted the General Manager in all aspects of the agency.
 Compiled daily reports for the overall operation
 Assisted in conducting meetings with other departments.
 Liaised with all departments.
 Set appointments and coordinated meetings.
 Processed all orders issued by the departments.
 Performed daily tasks in the absence of the manager.
 Maintained a good communication with all departments.

Current location: 

Qatar - View on map

Nationality: 

Romanian

Preferred Sector of Employment: 

Hotel and Catering, Travel and Tourism

Spoken languages: 

ENLISH

Locations I am interested in working:

Dubai, Europe, United Arab Emirates, United Kingdom

List of countries I have a visa to work in:

Europe, United Kingdom