Hi I'm a scheduler for a BPO. I handle multiple sites across various Geos. My task is to schedule the right agent at the right interval following the labour laws and constraints. This will help in cost cut and maximise the profit. Also I do have real time analyst skill and leadership skill.
I'm a BCA graduate from india. I've skill set in IEX, scheduling, Real time management, team leading, ms excel, salesforce, technical, customer support non voice. Having an overall experience of 8 years.
My first job started at 2014 with Sutherland company. Its a BPO, joined as a advisor for Amazon chat and email. Worked for 3 years and handled multiple roles. Then switched to concentrix on 2018 and still working as a analyst.
Watching web series, movies, playing digital games, trekking, music. I very interested in driving cars and bikes. Whenever I feel down I'll be travelling to make myself feel better.
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