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Zurich, Switzerland IT technical support, corporate sector

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Serial No: 14750
Location: Zurich, Switzerland - View on map

Skills Provision is assisting it’s International IT support client with a position in Zurich Switzerland. The client to prepared to consider a direct hire or an association with a current provider.

service delivery manager

Working hours: 08:00 – 17:30 Swiss standard time.

Cover for holidays: Backfill for Sickness and Holidays

Contract Duration: 1 year (notice period for termination – to be defined)

Overall expectancy

Fluency in reading, writing (technical documents and reports), speaking English and local language (Swiss-German)

Hours of work are business hours as defined in the local country.

FTE resource to have good technical knowledge and experience suitable for the role of Lead technical Engineer.

Resource to ensure that full infrastructure support is also provided onsite in Zurich, end user of around 30 nos.

To be able to learn and be compliant with Customer IT Policies, Standards, Security, Governance and processes.

To provide a managed Infrastructure service, including the management of dependencies and 3rd parties.

Asset management review – hardware, software, licence keys (on-site & off-site), etc.

Fully document systems – configuration, architecture, start-up & shut down procedures, processes, contacts (for call logging support)

Assist in desktop backup & Recovery

Provide local network support.

Monitoring and reporting any local systems that are present in DC (ideally it should not be more than 1 rack of servers).

Technical requirements for lead technical engineer

Desktop:

Provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment.

• Includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required. OS: Windows XP, Windows 7, Windows 8. Windows based applications, Microsoft office and other common applications.

• Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorised desktop applications

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator

• Email account administration, i.e., account creation and management and distribution lists on Exchange 2010

• Customize desktop hardware to meet user specifications and site standards

• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

• Works with vendor support contacts to resolve technical issues within the desktop environment

• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines

Server:

• Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008

• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime

• Troubleshooting network connectivity in a LAN/WAN environment

• User account administration, i.e., account creation and management and password resets on Active Directory

• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

• Use tools and methodologies to load, copy and customize operating system configurations for deployment

• Provides backup support and assistance to the Network Administrator as needed

Network

• A+ and N+ experience and knowledge

• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime

• Troubleshooting network connectivity in a LAN/WAN environment

• Basic knowledge of networking, understanding switches and firewall and cabling requirements.

• Maintain the local LAN and wireless access points and troubleshoot if any issues are identified.

In General

• The person should be prepared / willing to do any other reasonable and lawful instruction/task and ensure that it is normally carried out on time and correct.

• Ensure that there is sufficient support to provide friendly customer service

• Requesting and coordinating with vendor

• If issue is beyond the scope, to escalate the issue/problem to proper higher tier support team member.

• Develop trends by monitoring and analysing incoming calls, problems and support requests

• Responsible for tracking hardware and software inventory

• Familiarize end users on basic software, hardware and peripheral device operation

• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator

• Perform work in compliance within specified warranty requirements

• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

• Safely package equipment and arrange for the transport of the equipment

• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

• Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas

• Maintain adequate knowledge of operating systems and application software used to provide a high level of support

• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

• Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures.

Ideally seeking a Swiss national but the position is open to any other European Union citizen that is already located in Switzerland as there is no relocation package.

Salary will be negotiable but as guide the client is seeking to pay in the range of Euros 75,000 to Euros 90,000 p.a

 

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